New(ish) MBP Retina 2015.. can't update Office 2016 products..

Discussion in 'MacBook Pro' started by sniffs, Apr 5, 2016.

  1. sniffs macrumors regular

    sniffs

    Joined:
    Jan 24, 2013
    #1
    Have a brand new(ish, few months old) MBP Retina 2015 model. I have 0 problems with installing software, updating software, etc.. except for Outlook 2016 for Mac. I can't update them from the Auto Update tool, they always fail.

    I've tried completely blowing out all of the Office 2016 products including all the libraries, etc. and freshly installing. Even after a complete fresh install they fail to update.

    The updates go through perfectly fine on my 2012 non-retina MBP, but fail on my 2015 MBPR.. any ideas what could be causing this?

    Both are on the very latest version of El Capitan.
     
  2. RichardC300 macrumors 65816

    RichardC300

    Joined:
    Sep 27, 2012
    Location:
    Chapel Hill, NC
    #2
    I've had issues with updating my MS Office apps recently. If they fail, I just google the updates and download the installers that fail from the Microsoft Support website.

    For example, Word and OneNote 15.21.1 updates failed, so I downloaded them from here:
    https://support.microsoft.com/en-us/kb/3142577
     
  3. bruitmonkey macrumors member

    bruitmonkey

    Joined:
    Jan 22, 2014
    Location:
    Riga, Latvia
    #3
    I can't download MS Office updates unless I change my Internet DNS to Google's one: 8.8.8.8
    After that Microsoft AutoUpdate works just fine!
     

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