new (late '16) MBP locked up

[macmesser]

My new late '16 MBP running Sierra just froze up with chrome on Amazon. How do I force quit or do a hard restart? It seems like the OS crashed. Finder and Chrome unresponsive to keyboard, trackpad. I can't bring up "quit application" choice window. Hel-l-l-lp, Mr. Wizard!

 

[ab298]

https://support.apple.com/en-us/HT201150

If you can't shut down your Mac because it isn't responding, you can force it to turn off without shutting down. Hold down the power button until your Mac turns off.

Use this method only when you can't shut down. You'll lose any unsaved changes to documents that you have open.​

 

[macmesser]

Thanks for reply. I don't see a power button on the Macbook Pro. I think it just powers on automatically when opened and needs to be shut down from menu to power off. In this case I closed it and called Applecare. By the time I opened it again there was a message saying it had restarted because of problems. So I guess an OS problem generates an automatic restart?

 

[ab298]

You didn't say which model you have, but presumably a touch bar one ? : as that article says :

• MacBook Pro (15-inch, 2016) and later, and MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) and later: The power button is next to the Touch Bar and integrated with the Touch ID sensor. Press Touch ID (power button) to turn on your Mac.

• Other Mac notebooks: The power button is a key in the top corner of the keyboard, or a circular button next to the keyboard.

>>I guess an OS problem generates an automatic restart?
A kernel panic often will, or of course, as you say; it just powers on automatically when opened. Hopefully it's a one-off.

 

[New_Mac_Smell]

Yep TouchID is the power button, you'll notice it's an actual button that you can press to do power related tasks. Just hold this down for a few seconds. If ever that doesn't work, you can disconnect the power supply and wait - but it'll likely result in lost work.

 

[macmesser]

You didn't say which model you have, but presumably a touch bar one ? : as that article says :

• MacBook Pro (15-inch, 2016) and later, and MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) and later: The power button is next to the Touch Bar and integrated with the Touch ID sensor. Press Touch ID (power button) to turn on your Mac.

• Other Mac notebooks: The power button is a key in the top corner of the keyboard, or a circular button next to the keyboard.

>>I guess an OS problem generates an automatic restart?
A kernel panic often will, or of course, as you say; it just powers on automatically when opened. Hopefully it's a one-off.

Thanks for reply. Yes, Have the touch bar model.
[doublepost=1508295235][/doublepost]

Yep TouchID is the power button, you'll notice it's an actual button that you can press to do power related tasks. Just hold this down for a few seconds. If ever that doesn't work, you can disconnect the power supply and wait - but it'll likely result in lost work.

Thanks. Got it.