New LTE iPad Pro 12.9" T-Mobile Sign-up issues

Discussion in 'iPad' started by apunkrockmonk, Jul 4, 2017.

  1. apunkrockmonk macrumors 6502a

    apunkrockmonk

    Joined:
    Nov 20, 2005
    Location:
    Rochester, NY
    #1
    I just got my LTE 12.9" iPad Pro second generation yesterday and I tried to sign up for the T-Mobile promotional plan that includes 5GB of data for use over 150 days for a mere $10. Unfortunately every time I try to sign up for it using the embedded Apple SIM and the built in sign-up wizard within the Settings > Cellular section the process fails and asks me to call customer care.

    I tried calling customer care and they keep asking for an ICCID which I believe one would only have if they had a physical SIM card. From what I can tell the CSN number serves the same purpose for the embedded SIM as the ICCID would for a physical SIM card.

    Has anyone else had any luck signing up for this plan on their new LTE iPad Pro with the embedded Apple SIM? I feel like I'm going to have to end up getting a physical SIM card to get things working. Let me know if you've had any luck signing up for this plan!
     
  2. feard macrumors member

    Joined:
    Jul 25, 2011
    #2
    I am having same issue with iPad Pro 10.5. My fix is a pre paid plan with att which activated immediately. I would still like to get T-Mobile promo.
     
  3. prospervic macrumors 6502

    prospervic

    Joined:
    Aug 2, 2007
    Location:
    NYC
    #3
    Are you using a previous T-mobile account? I had the same problem when I was trying to transfer my account from an old iPad to this new 12.9. After many hours of frustration, I finally gave up and created a new account using a different email address. Worked like a charm (although I lost the remaining 2Gbs of data I had remaining on my old account).
     
  4. TraceyS/FL macrumors 68040

    Joined:
    Jan 11, 2007
    Location:
    North Central Florida
    #4
    This is what I was planning on signing up for, I guess if I had to I could take the SIM out of this one. Or I might have a new one somewhere.
     
  5. apunkrockmonk thread starter macrumors 6502a

    apunkrockmonk

    Joined:
    Nov 20, 2005
    Location:
    Rochester, NY
    #5
    Interesting... I do not have an account registered with the e-mail address I was trying to sign up with, however I do have one of the old 200MB free per month SIM cards. I tried using a different e-mail address and got much further... in fact I have a T-Mobile account on that new e-mail address and my credit card was charged. However I did get an error saying activation failed. So I'll probably need to call T-Mobile, and maybe even transfer the account to a physical SIM card... we'll see.

    I'm going to try and reset my network settings first.



    IMG_0010.jpg IMG_0011.jpg
     
  6. Chevyguy2021 macrumors newbie

    Joined:
    Jun 18, 2017
    #6
    I get an error message only with the tmobile sign up as well. Annoyed
     
  7. A.R.E.A.M. macrumors regular

    Joined:
    Nov 12, 2015
    Location:
    Los Angeles, California
    #7
    I'm sure I'm missing something but why not just get a T-Mobile sim and be done with it?

    I have T-Mobile and just switched from my OG 12.9 2015 model to the 2nd gen. Just popped in the sim and boom. I have the T-Mobile one plus plan.
     
  8. BeatCrazy macrumors 65816

    Joined:
    Jul 20, 2011
    #8
    I have the 200MB free plan, but also have a $10 credit on my (data only) account that I was hoping to use for the 5GB/5 month promo.

    Although I see the option to sign up, it always fails. It is either "unable to contact server", or just takes me to a screen showing my 200MB plan, even when I try to select the 5GB/5 month plan.

    I went to the the T-Mo store, guy says that the promo plan is only available for new sign-ups :(
     
  9. rojct20 macrumors member

    Joined:
    May 15, 2013
    Location:
    SPI
    #9
    --- Post Merged, Jul 6, 2017 ---
    I used the TM 5gb $10. Had same problem, but just kept trying. It finally worked.
     
  10. ctg7w6 macrumors regular

    Joined:
    Oct 23, 2014
    #10
    So I have the answer for this. You can use the apple sim, do not let T-Mobile sell you a sim. You will have to speak with activations and probably also get the right person, most sales reps will say you need a new sim.

    Give activations your CSN number (general > about) and your imei number. They may ask for iccid, but the CSN is what becomes the iccid.

    Believe me, they will tell you it won't work, it took me two hours on the phone but activations ended up doing it. I knew to do this because it's how I got my air 2 to work two years ago.

    Again, keep pressing, DO NOT buy their stupid sim.
     
  11. prospervic macrumors 6502

    prospervic

    Joined:
    Aug 2, 2007
    Location:
    NYC
    #11
    Agreed! At a T-mobile store they tried to sell me a SIM for $25, AFTER I explained that my iPad Pro has a built-in SIM. I said to them "Oh, sorry! I forgot to take off my 'I'm stupid' t-shirt before I walked in here." I left and activated a new account using a different email address and credit card.
     
  12. BeatCrazy macrumors 65816

    Joined:
    Jul 20, 2011
    #12
    With the internal SIM? Did you have the "free 200MB for life" iPad offer, previously?
     
  13. apunkrockmonk, Jul 6, 2017
    Last edited: Jul 6, 2017

    apunkrockmonk thread starter macrumors 6502a

    apunkrockmonk

    Joined:
    Nov 20, 2005
    Location:
    Rochester, NY
    #13
    So I have good news! Last night I reset my network settings, didn't help, called T-Mobile, initially they wouldn't listen to anything about the CSN, we tried to activate an old physical SIM I had, they couldn't activate it because it had been used before.

    At this point the tech support rep actually asked me for my iPad model, then after she entered it into her system she magically knew what a CSN was and asked me to give it to her. The odd part is, after this, she asked me to just use the wizard. My guess is the CSN was already correct in the system so she didn't know where to go from here.

    So now I had to go into a store, or order a physical SIM online. I was going to head to a store tonight after I got off of work, but I lost track of time and all the local stores had closed.

    At this point, I knew I had an account, and presumably it was setup properly, because it was done by an automated system. The problem seemed to lie in the fact that my iPad integrated SIM failed to activate when the plan was purchased. I spoke with an Apple chat rep and they had no way to reset it, I already tried resetting network settings, numerous reboots of the device had no effect, leaving the house with it had no effect, T-Mobile had nothing to offer that wasn't common sense...

    Then finally tonight it dawned on me to actually try registering for the cellular data while not on a WiFi network. All of the sudden the iPad started to activate itself on the plan that I successfully bought in the wizard a couple days ago. On WiFi it was just now giving me connection failures.

    So I found two different things that I believe were making my activation fail:

    Use an e-mail address that you've never used to register for T-Mobile if possible.

    This seemed to be the reason why I couldn't create an account initially.

    Sign up for cellular data on your iPad with the integrated Apple SIM with WiFi turned off!

    This seemed to be the reason behind the actual cellular module in the iPad failing to activate and failing to get tied to the plan I purchased.

    I hope this helps everyone!
     

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