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New MAC Book Pro came with tiger

I

ilog

macrumors newbie
Original poster
Oct 6, 2007
6
0
Yesterday I got a new Mac Book Pro from an Apple retail store.
I was expecting it would come with Leopard pre installed but
it came with Tiger and a Leopard disk inside. I tried do a clean
install of leopard but it is an upgrade disk and it wouldn't let me
do a clean install.

I called the Apple store and they are asking me to pay 129$ to get
a full install disk. Leopard is now more than two months old and isn't
new Macs supposed to come with either leopard pre-installed or
a full Install disk? Am I really need to pay 129$ to get a Full install
disk or is this guy trying to rip me off?
 
It should defiantly come with Leopard for free.

I got my computer with a full leopard install disk in the box just an hour and a half after leopard was released.

What you should do... I don't really know because I didn't have the problem.

I'd advise against going and buying it though since it should be free. I'd bring in the receipt (... you got one, right?) along with the disk and mac book. Demonstrate the disk is not correct. I'm willing to bet they'll give you a disk that'll work without charging you anything.

(but we didn't shake on it if they don't :p.)
 
Not sure what the refund policy is, but I'd take the machine back to the Apple retail store and order online... no reason you should pay another $129.

Then again, I didn't know Leopard came out with upgrade discs... you should be able to do a fresh install (??)
 
You can still do a clean install of Leopard with the upgrade disk. I have done it several times. It just checks for a previously installed OS of 10.4 or greater. Then you just have to choose the option to Erase and Install like in any other OS X install since 10.0

Check the bottom left of the Installer window. I forget exactly what it says, but you'll find it. Then make sure to choose Customize in the next windows to trim a few GB off the Leopard Install.
 
You can do a complete erase, reformat and install with the Leopard drop-in disc. Exactly what did you do while trying to install?

As long as Tiger is installed then pop in the Leopard disc and click to install Mac OS X. The computer will restart to the install screen. The Leopard disc will check to see if OS X is installed.
At this point you can go into "utilities" on the menu bar and erase and reformat or just continue to the install process. There will be an "options" button there to select and it will give you options to erase and install, archive and install or just upgrade.
 
HLdan said:
You can do a complete erase, reformat and install with the Leopard drop-in disc. Exactly what did you do while trying to install?

As long as Tiger is installed then pop in the Leopard disc and click to install Mac OS X. The computer will restart to the install screen. The Leopard disc will check to see if OS X is installed.
At this point you can go into "utilities" on the menu bar and erase and reformat or just continue to the install process. There will be an "options" button there to select and it will give you options to erase and install, archive and install or just upgrade.
Click to expand...

I didn't start the installation from tiger. Instead I booted from the DVD drive
by holding the Option key. First it verified for the tiger install and I was thinking it would give me an option for clean install but I didn't see
anything and installation continued with upgrade. I didn't look under menubar -> utilities. After I go home today I will try again. Thanks for the reply.
 
ilog said:
I didn't start the installation from tiger. Instead I booted from the DVD drive
by holding the Option key. First it verified for the tiger install and I was thinking it would give me an option for clean install but I didn't see
anything and installation continued with upgrade. I didn't look under menubar -> utilities. After I go home today I will try again. Thanks for the reply.
Click to expand...

Don't go to the menubar...just look for the options button in the bottom left of the installation window. Click that and choose erase and install.
 
ilog said:
Yesterday I got a new Mac Book Pro from an Apple retail store.
I was expecting it would come with Leopard pre installed but
it came with Tiger and a Leopard disk inside. I tried do a clean
install of leopard ...
Click to expand...

Don't bother, it sucks. Tiger is better.
 
Sky Blue said:
Don't go to the menubar...just look for the options button in the bottom left of the installation window. Click that and choose erase and install.
Click to expand...

Thank you all I was able to do a clean install. I actually did a erase from Disk Utility and then I found Erase and Install under options. As a safe bet I chose that option too and everything went fine.

Now I saved around 8GB HD space. When I did upgrade from clean factory Tiger Install it is around 19GB. Now after erase and install
(Lepord + iLife - Printer Profile - Extra Fonts - Langugae Translations) it is around 11 GB.

Also the Clean install is very fast, it took around 25 minutes compared to 45 minutes for upgrade.

I still don't understand why the so called Mac Genius over the phone suggested me to buy a 129$ full install disk if I want to do a clean install.
 
ilog said:
Thank you all I was able to do a clean install. I actually did a erase from Disk Utility and then I found Erase and Install under options. As a safe bet I chose that option too and everything went fine.

Now I saved around 8GB HD space. When I did upgrade from clean factory Tiger Install it is around 19GB. Now after erase and install
(Lepord + iLife - Printer Profile - Extra Fonts - Langugae Translations) it is around 11 GB.

Also the Clean install is very fast, it took around 25 minutes compared to 45 minutes for upgrade.

I still don't understand why the so called Mac Genius over the phone suggested me to buy a 129$ full install disk if I want to do a clean install.
Click to expand...

well done for sorting it out. i did a custom install not installing the same things and got lots of extra space :)

the mac genius is obviously not as experienced with Mac OS X as the mac rumors guys are. 3 weeks ago i rang apple care about a bad battery that lost half of its health after 40 cycles. the support guy was like look in energy saver and change the settings to get a better battery life . i was like WTF? (well i didnt actually say that) but i argued that has nothing to do with it. i then quoted the battery stats from istat pro and he said that widgets arent very accurate... again WTF? i ended quoting the battery information in system profiler and i was then put on hold for about 10 mins where he presumably talked to an expert and came back saying its eligable for replacement. he had no idea.
 
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