New Mac Convert....need help

Discussion in 'iMac' started by petch, Oct 23, 2007.

  1. petch macrumors newbie

    Oct 12, 2007
    A LOOONNGTime Windows user, I just ordered and received my spankin' new IMac 2.4 20".

    It truly is a beautiful piece of equipment. Didn't notice any problems with my fact, I was pleased at how nice it was (after reading about all of the potential problems). I am having a bit of a learning curve with OSX and plan to upgrade to Leopard, but I'm having fun with Tiger at present.

    My dilemna...In the first 2 days, I've experienced freeze-ups, and painfully slow performance. Although I only have 1 Gig of RAM (will be upgrading to 3 Gig soon), I don't think my system is working properly. Safari CRAWLS, and the numerous System download updates won't install - each one starts and indicates hours of download time (for a stupid 36MB update, eg.) and eventually hangs.

    What can I do? Any ideas/suggestions/help?

    I'm so frustrated. I'm actually writing this on my POS Windows machine but I want to get cranking on my beautiful IMac. Help please???
  2. flopticalcube macrumors G4


    Sep 7, 2006
    In the velcro closure of America's Hat
    If you don't have a lot of stuff on your iMac yet, do a fresh erase and install off of the DVDs that came with your system. Freezing is a known issue and will, hopefully, be rectified by Apple soon but you will need Software Update working for sure.
  3. MacinDoc macrumors 68020


    Mar 22, 2004
    The Great White North
    If a fresh install doesn't work, try the diagnostics disc, or take it in to your local Apple dealer or certified reseller. Poor performance on a new iMac is unacceptable.
  4. petch thread starter macrumors newbie

    Oct 12, 2007
    Stupid question

    How do I do erase and do a fresh install?

    Do I just stick the installation disk in and it will prompt me?

    Also, what about the files that I've created (goofy pictures with my son)...will they be gone?

    BTW-Thanks for the quick responses!
  5. dkirlew macrumors member

    Feb 11, 2007
    Petch to do a fresh install just put the OSX Disc 1 in your iMac and it will prompt you f you want to reinstall the OS. If you have any files as you say of your son, back those up as it will not be on the computer after a fresh install.
  6. emptyCup macrumors 65816


    Jan 5, 2005
    Don't forget that your machine came with a warranty and phone support. Call Applecare at 800-275-2273 (in the US). They're very good about walking you through stuff like this.

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