New mac mini 2009 from box problem (not working)

Discussion in 'Mac mini' started by alexwoland, Apr 8, 2009.

  1. alexwoland macrumors newbie

    Joined:
    Apr 8, 2009
    #1
    Hi, i am from Ukraine, my English is not good. It's bad. :(
    But, i have problems whith my Mac Mini.
    My friend bought me a mac in USA and post it to me. When i unpack it and try to connect to my monitor i had a problem.
    Mini turn on and LED turn on and cooler turn on.:) But no power on USB (mouse and keyboard) and no video signal. When it's turn on LED is white in 5 sec., then it's turn off for a 1 sec. ant again turn on. Cooler work very silent. CD drive is not working. :confused:
    I try to connect mini to my ASUS PW201 monitor and Samsung SM 932b via MINI DVI to DVI connector. Can i connect via miniDVD-DVI+DVI-VGA(no Apple) connector?
    Reset the System Management Controlle, PMU, SMU, PRAM and NVRAM did't help me.
    Sorry for my English. :apple:
     
  2. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #2
    Get a skype account. Last I checked you can call 800 numbers in the US for free via that.

    Call Apple Support, say you are traveling or something.
     
  3. alexwoland thread starter macrumors newbie

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    Apr 8, 2009
    #3
    Problem in HDD. It's dead. Can i change hdd by myself? Old hdd is not working - system is not booting... No service centers in my country...
     
  4. supernet33 macrumors regular

    Joined:
    Jan 29, 2008
    #4
    Call Apple they might be able to send you a new HD..
    But yes you can replace it your self
     
  5. mastershakess macrumors 6502

    Joined:
    May 14, 2008
    Location:
    Bel Air, MD
    #5
    Can you send it back to your friend and have him goto an Apple Store, they will fix it for you. Then he can send it back to you when its all fixed.
     
  6. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #6
    If he can't speak english very well...

    Is there any computer stores near you? Don't have to be Apple, but most of 'em are able to change HD for it.
     
  7. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #7
    What happens if you hold alt / option key when starting up? have you tried to boot from optical drive?

    Probably more expensive and hassle then buy the HD and self-replace, if the HD is the only problem. however sounds like more serious problem.
     
  8. mastershakess macrumors 6502

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    May 14, 2008
    Location:
    Bel Air, MD
    #8
    If its brand new Apple should fix it not him, just my thought
     
  9. Hellhammer Moderator

    Hellhammer

    Staff Member

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    Dec 10, 2008
    Location:
    Finland
    #9
    But from Ukraine to USA and from USA to Ukraine costs $$$
     
  10. mastershakess macrumors 6502

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    May 14, 2008
    Location:
    Bel Air, MD
    #10
    So does new HDD + install + not the real problem lol
     
  11. Jackintosh macrumors 6502a

    Jackintosh

    Joined:
    Mar 21, 2009
    Location:
    Illinois
    #11
    Wait a minute. How can the hard drive be dead in a new 2009 Mac Mini right out of the box? Doesn't sound right. How do we know that's the problem?
     
  12. CubeHacker macrumors 65816

    CubeHacker

    Joined:
    Apr 22, 2003
    #12
    If the HDD was really dead, you would still get a video signal with a screen showing a folder icon with a "?" - meaning that the Mac can't find a bootable drive. Sounds like you have another problem.
     
  13. trose macrumors regular

    Joined:
    Dec 28, 2002
    #13
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_2_1 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5H11 Safari/525.20)

    Sending it back to the us would be way too expensive.

    Just google "mac min hard drive replacement". There are tutorials. It's not very hard.
     
  14. ThisOneHere macrumors newbie

    Joined:
    Feb 12, 2008
    Location:
    Upstate, NY
    #14
    I second that. I don't see how a bad HD would cause the computer to stop displaying video. Besides, the mini had to have been powered down during shipping, meaning the heads were parked (unless it was running and someone just yanked the power cord and packed it up) making chance of damage slim to none, especially if it was shipped in the original packaging. "Bad" or un-seated RAM is more likely in this scenario since the mini uses shared video memory.
     
  15. incandenza macrumors member

    Joined:
    Apr 8, 2009
    #15
    From the original post:

    I think this is the problem right here. Daisy-chaining a third-party adapter in that way won't work properly. I'd suggest getting the proper connector before grasping at all other kinds of straws in search of the problem.
     
  16. Dr.Pants macrumors 65816

    Dr.Pants

    Joined:
    Jan 8, 2009
    #16
    Have you tried anything with JUST the DVI connector? As in, not using MiniDisplayPort and the problem persists?

    Try DVI-out -> Monitor

    If you have already, sorry. But MiniDisplayport-DVI -> DVI-VGA does NOT sound kosher to me.
     
  17. alexwoland thread starter macrumors newbie

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    Apr 8, 2009
  18. alexwoland thread starter macrumors newbie

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    Apr 8, 2009
    #18
    Big thanks to all! I will try to replace hdd and make manipulation of memory. I will write about result. :) Yes, sending to US is expensive, more then buy a new hdd :):cool:
     
  19. hellriser macrumors newbie

    Joined:
    Apr 9, 2009
    #19
    how can make remote desktop from windows to mac os x server and wise versa

    hello guys

    is there any kindly help to get this problem solved


    how to make remote desktop from windows to mac os x server and wise versa

    and how to configure the address in mac os x server because i have already configured mac os x server as mailserver.


    thanks
     
  20. alexwoland thread starter macrumors newbie

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    Apr 8, 2009
    #20
    This is not a hdd... i will send it back to US
    thanks to all
     
  21. ThisOneHere macrumors newbie

    Joined:
    Feb 12, 2008
    Location:
    Upstate, NY
    #21
    That's because it's either the RAM or the daisy-chaining of connectors! It seems like you only tried changing hard drives, which obviously isn't the problem as I can say with 110% certainty that the computer would still display video with a bad hard drive.

    Try just using 1 adapter at a time as others have suggested. If that doesn't work, check or swap the memory (RAM).

    Does the Mini "chime" when you turn it on?
     
  22. 11800506 macrumors 65816

    11800506

    Joined:
    Oct 31, 2007
    Location:
    Washington D.C. Area
    #22
    It likely is the result of the adapters. The Mini DP to DVI only carries a digital signal, so trying to connect a DVI to VGA adapter won't work, because it needs an analog signal. All likely need to do is get a Mini DP to VGA adapter and it likely will work. I doubt there is a need to send it back.
     
  23. alexwoland thread starter macrumors newbie

    Joined:
    Apr 8, 2009
    #23
    I think problem in motherboard. All combinations of installing memory is not helped. Result is one in end - mini begun booting, after 5 sec it's rebooting and nothing is not happend. Problem is not in adaptor. I'll try to connect mini to my monitors using standart mini DVI to DVI adaptor (from box). - no signal. I send it back :-(
     

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