I bought my mac refurbished from apple about a month ago. My mac started freezing up completely. about 6 times a day. There was no damage done by me. No new programs had even been installed. I took it into the apple store and they sent it in to be repaired. I got it back a day ago and the same problem started happening again. Now it wont even boot up without freezing. My question is where do i go from here? do i take it in again? i shouldn't have to wait and keep on sending it out..or should I call apple care and request a new computer? any one have experience with this? thanks!
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
new mac still freezing. already sent in to apple to be fixed came back with same prob
- Thread starter brettpiper
- Start date
- Sort by reaction score
Taking it back in or calling it in via AppleCare is really your only recourse. Did you try re-installing the OS from scratch?
As far as requesting a new computer, Apple has 3 tries at the same issue before they'll do that for you.
As far as requesting a new computer, Apple has 3 tries at the same issue before they'll do that for you.
I would take it in to an Apple store and explain everything. It doesn't hurt to ask if you can get a replacement, but yeah, generally it's 3 strikes before they'll replace it.
