New MacBook Air, 9 battery cycles?

Discussion in 'MacBook Air' started by shstiger2009, Mar 4, 2011.

  1. shstiger2009 macrumors 6502

    Joined:
    Jan 30, 2011
    #1
    I opened my brand new MacBook Air that I purchased from MacMall a few minutes ago. I installed iStat Pro right when I opened it, and the battery cycles say 9. What the?? Any explanations?
     
  2. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #2
    Completely normal. The battery has already been conditioned.
     
  3. shstiger2009 thread starter macrumors 6502

    Joined:
    Jan 30, 2011
    #3
    Ok I was wondering because my new MBP 2011's, both of them (had to get 1st one replaced) both said 0 cycles when I opened them new. Didn't really make sense...
     
  4. calvol macrumors 6502a

    Joined:
    Feb 3, 2011
    #4
    Mmm, my Ultimate MBA refurb showed up with 3 cycles on the battery. Coconut said it was 3 weeks old when I received it.
     
  5. shstiger2009 thread starter macrumors 6502

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    Jan 30, 2011
    #5
    This isn't a refurb though...it's new.
     
  6. donster28 macrumors 65816

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    Oct 5, 2006
    Location:
    Great White North
    #6
    It must've been opened and used already. Just bought 2 MBA's from the Apple Store in a span of two weeks and they both were 0 cycles on Coconut Battery.

    The age of the Mac is taken from the manufacturing date. I double checked this by looking up my serial number to find out my machines manufacturing date. It totally matched Coconut Battery's claims.

    Based on the cycle count you're getting, I suggest you find out if you've gotten a refurb or a repackage.
     
  7. TheRealDamager macrumors 65816

    Joined:
    Jan 5, 2011
    #7
    Wait - so you are spending hours of your life over whether you new Air has 0 or 3 or 9 cycles out of thousands? Really? Is there anything else wrong with it?
     
  8. donster28 macrumors 65816

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    Oct 5, 2006
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    Great White North
    #8
    huh? :confused:
     
  9. wHo_tHe macrumors regular

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    :: sfbay.ca :: All bay, all day.
    #9
    Bro. Relax.
     
  10. 2IS macrumors 68030

    Joined:
    Jan 9, 2011
    #10
    One would think a new one would have fewer cycles than a refurb, not more.

    I highly doubt it took him hours to generate this thread.
     
  11. shstiger2009 thread starter macrumors 6502

    Joined:
    Jan 30, 2011
    #11
    That's what I'm saying. 9 cycles for a new computer? I mean it doesn't bother me if the battery is like that. I'm just hoping this isn't a refurbished model when I bought it new. Can I tell if it's refurbished by looking up my serial number?
     
  12. BlackMax macrumors 6502a

    BlackMax

    Joined:
    Jan 14, 2007
    Location:
    North Carolina
    #12

    I have a refurb 11.6" MBA and it came with 4 cycles on the battery. I'm not sure if all the MBA serial numbers are (new & refurb) are the same or different, but the first few characters of my serial number are C2QF3...
     
  13. shstiger2009 thread starter macrumors 6502

    Joined:
    Jan 30, 2011
    #13
    Mine are different. Coconut battery says my computer is 11 weeks old and 9 cycles. I'm not worried I just want to know I didn't get sold a refurb as new from one of Apple's online authorized retailers.
     
  14. hcho3 macrumors 68030

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    May 13, 2010
  15. anand.rohira macrumors newbie

    Joined:
    Feb 21, 2011
    #15
    It is refurbished !! No dought !!

    dude, i am sure you got handed over a refurb unit, !!
    But i don think they must have done it intentionally !!

    Just by chance !!
    Just go to them and ask for a exchange !!

    All the best...
     
  16. shstiger2009 thread starter macrumors 6502

    Joined:
    Jan 30, 2011
    #16
    Well I called and they agreed to give me a refund. In the meantime I ordered a new one, and got the upgraded one with 4GB RAM. Hope it doesn't have the same problem.
     
  17. GadgetAddict macrumors 6502

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    Jul 10, 2010
    Location:
    Brooklyn, NY
    #17
    Good news!! Gotta love Apple customer service!..
     
  18. shstiger2009 thread starter macrumors 6502

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    Jan 30, 2011
    #18
    It was actually MacMall, but I mean they're an authorized reseller.
     
  19. BlackMax macrumors 6502a

    BlackMax

    Joined:
    Jan 14, 2007
    Location:
    North Carolina
    #19
    Good job! That is good customer service from MacMall. I used to deal with them years ago but don't anymore because of customer service issues. Now it makes sense why you got a "new" MBA with 9 cycles on the battery... It came from MacMall and it wasn't "new".
     
  20. shstiger2009 thread starter macrumors 6502

    Joined:
    Jan 30, 2011
    #20
    Yeah. It was in original packaging and everything, but from what I've heard and read they're customer service is way better than it used to be. Which is definitely a good thing.
     
  21. kazmac macrumors 601

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    in a Shaw Brothers wu xia
    #21
    this just happened to me tonight

    I just posted a separate thread about this since I couldn't find it with MRoogle.

    Coconut battery showed up 9 cycles and this was a sealed "brand new" MBA 13" Ultimate at an Apple store.

    In all the Apple laptops I've bought in the last two weeks all of them had 0 cycles.

    If this was a refurb that's not a problem, it wasn't. And for paying full price I want a brand new machine.

    What do I tell the folks at the Apple store tomorrow morning outside of showing them the coconut battery results?
     
  22. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #22
    Why not show them? System Profiler will show the same information. However, 9 cycles out of 1000 isn't a big deal.
     
  23. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #23
    The Coconut Battery age may be incorrect since it's based solely on serial number. Apple changes its serial number algorithm occasionally and Coconut Battery might not be up to date. The battery cycle is a bit more worrying, though. When I got my 13" Ultimate from MacMall it had 0 cycles.
     
  24. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #24
    There is such a simple solution. Take it back, get another. Open in the store and check the cycle count.

    I am sure that the store has a shrink wrap machine, and rewrapped your laptop without first resetting these things.

    Not cool in my book, but from their perspective they probably think...it covered under warranty so whats the big deal.
     
  25. kazmac macrumors 601

    kazmac

    Joined:
    Mar 24, 2010
    Location:
    in a Shaw Brothers wu xia
    #25
    sorted.

    Thanks guys your recommendations here and in my other thread really helped.
     

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