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New MacBook Air screen flickering
- Thread starter Zac10
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Sorry about not explaining. This update is for Photoshop CC which the Creative Cloud just offered me. If you don't have creative cloud I am unsure as to whether you will get the update.
I don't think there is a problem with the Air. This is clearly an Adobe issue and they will most likely even fix CS 6 soon if its not out already. Have not encountered this issue in any other programs. Its a great machine.. will take more than that to make me give it up!
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Sorry nevermind. I just relaunched it and it started doing it again
... very strange. Its a bit unpredictable maybe... guess we will have to complain to Adobe...New MacBook Air screen flickering when using large Brushes
Feedback from Adobe:
"Because we haven't seen the problem, and don't have any of the affected machines. Apple needs to know which machines are affected, and possibly test those machines.
Apple does have known bugs with their cursor handling, especially in 10.8.x - but usually that just causes the cursor to disappear, and it happens in all applications.
My guess is that in this case there is a certain revision of the GPU or driver code that has this problem, and it does not affect all machines (otherwise we would have seen it ourselves).
But we cannot solve these video driver issues - as we do not have the source code to Apple's video drivers. Only Apple can debug their video drivers (or pass it on to the GPU maker)
I know it's easy to blame Adobe because the Apple bug shows up in Adobe software. But Adobe is not Apple, and Adobe cannot solve all of Apple's problems. Adobe relies on Apple's OS code working correctly, much like your car relies on a decent road to run on. And you don't call Honda to fix potholes."
Details here:
http://forums.adobe.com/message/5454363#5454363
Can Apple and Adobe please work together to resolve the issue. Clearly this is not acceptable. Many of us investing in this MacBook Air to run it with CS6. Well, I should say...Apple didn't advertise that it wasn't compatible with Adobe products.
Feedback from Adobe:
"Because we haven't seen the problem, and don't have any of the affected machines. Apple needs to know which machines are affected, and possibly test those machines.
Apple does have known bugs with their cursor handling, especially in 10.8.x - but usually that just causes the cursor to disappear, and it happens in all applications.
My guess is that in this case there is a certain revision of the GPU or driver code that has this problem, and it does not affect all machines (otherwise we would have seen it ourselves).
But we cannot solve these video driver issues - as we do not have the source code to Apple's video drivers. Only Apple can debug their video drivers (or pass it on to the GPU maker)
I know it's easy to blame Adobe because the Apple bug shows up in Adobe software. But Adobe is not Apple, and Adobe cannot solve all of Apple's problems. Adobe relies on Apple's OS code working correctly, much like your car relies on a decent road to run on. And you don't call Honda to fix potholes."
Details here:
http://forums.adobe.com/message/5454363#5454363
Can Apple and Adobe please work together to resolve the issue. Clearly this is not acceptable. Many of us investing in this MacBook Air to run it with CS6. Well, I should say...Apple didn't advertise that it wasn't compatible with Adobe products.
CS5 on 2013 MBA
I was able to provoke this behaviour using CS5 on my 2013 Ultimate 13" MBA with some violent brushstrokes. Not something that I would do in normal processing but it demonstrates there may be an issue.
I've posted a video of this on my website.
https://www.facebook.com/photo.php?v=463152160442512&set=vb.324069114350818&type=2&theater
I was able to provoke this behaviour using CS5 on my 2013 Ultimate 13" MBA with some violent brushstrokes. Not something that I would do in normal processing but it demonstrates there may be an issue.
I've posted a video of this on my website.
https://www.facebook.com/photo.php?v=463152160442512&set=vb.324069114350818&type=2&theater
Seems like both Adobe and Apple are pointing their fingers at each other. No he did, No he did it.....
Thanks for the post though. It does solidify my decision to return my MBA and wait for an almost the same weight, more color correct, more powerful cpu, but not as long lasting battery, awesome ass retina screen, but does cost more...... 13" rMBP.
... and unless the problem is identified and resolved by then, will likely have the exact same issues with Adobe software.
Some of said that sometimes it is not consistent. Try restarting the machine and photoshop. Set the brush sizes really large.. over 300 px and mess around with different hardness settings for it. If it doesn't happen to you.. I guess you are lucky.
Some of said that sometimes it is not consistent. Try restarting the machine and photoshop. Set the brush sizes really large.. over 300 px and mess around with different hardness settings for it. If it doesn't happen to you.. I guess you are lucky.
Tried all of this, tried everything, nothing
I'm having the same problem on my Haswell MBA. Using a large brush or zooming in to greater than 500% causes the problem to occur. An interesting thing happened yesterday; I was trying to use ScreenFlow to capture a video of the problem; even though I could see the flickering on the screen, there was no flickering on the ScreenFlow capture. Does that help pinpoint the source of the problem?
I'm just going to quote this. I understand that you have this urge to post 30 messages a day but please don't comment on subjects that you have no clue about.
I've only seen this mentioned with 13" Haswell MBA. I assume this must occur with the 11" Haswell one too, right?
I think the is a personally attack. Its true the mac air runs adobe terribly. Do you really follow people that closely?
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Honestly, I'm not trying to be mean... But you are giving false advice. Photo manipulation is by no means a difficult task for a mobile processor. The reason for the flicker is a Photoshop issue with Haswell that has already been posted several times in Adobe's forums.
If it's a photoshop issue with Haswell, why are only certain units showing the aforementioned problem? I've tried all sorts of stuff and my machine is fine, sounds like a production issue.
EDIT: Just tried it now, first time ever, I have the issue
looks driver related, hopefully Apple/Intel'll fix it soonMBA 2013 screen flickering with CS6 using larger brush
I was trying the same, capturing a screen video using "Jing" capture. As soon as Jing was active doing the video capture the flickering stopped.
I was trying the same, capturing a screen video using "Jing" capture. As soon as Jing was active doing the video capture the flickering stopped.
My situation was a little different. I could see the flickering on the computer screen while I was recording. But I couldn't see the flickering when playing back the video capture.
I tested this on my 2012 MBA. No issues with Photoshop CS 6. Maybe they were some faulty 2012 machines as well and nobody noticed so far. My 2013 MBA is scheduled to arrive in about a week. Hopefully it won't have the problems. It still is not clear to me, whether this is just a software bug that can be corrected or a real HD 5000 fault.
Looks as though I was beat to the punch...you're wrong. CS6 works well on the MBA, just fine. I use CS6---PS, Premier, Prelude and even play with After Effects and In Design often. Photoshop and Lightroom work excellent on my core i7 2011 MBA. It's a software issue...and most likely on Adobe's end with the new Haswell and/or Intel 5000 GPU.
J