New Macbook Air, stuck at bluish screen when starting up

[kenken182]

Hi, recently I bought a new macbook air (January) and, starting a week ago, the screen would freeze up and I would have to force close it. This would happen every day, at least twice. Now, today, I had to force close it again, and this time, it just froze at a bluish, grayish screen. I kept trying to force close it and re-open it, but it didn't fix it anymore.

Any suggestions?

Also, a note is, I play a lot of League of Legends on it.

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While I'm in this blue screen, I also can't click or do anything.

No mouse cursor.

Also, the keyboard is unresponsive because when I click caps, nothing happens.

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One more note is that, I can hear the start up sound.

 

[yey365]

Re; New Macbook Air, stuck at bluish screen when staring up

Hi kenken182.

The hard disk may be corrupted, though there is usually a ? on the screen if there's a disk problem.

You may be able to recover the disk using the Recovery utility (Command-R on boot) and verify/repair permissions via disk utility if the disk is detected.

How were you force closing when the screen would freeze? Command-option-esc or hard power-off and startup?

Regards,

Jim

 

[kenken182]

Hi kenken182.

The hard disk may be corrupted, though there is usually a ? on the screen if there's a disk problem.

You may be able to recover the disk using the Recovery utility (Command-R on boot) and verify/repair permissions via disk utility if the disk is detected.

How were you force closing when the screen would freeze? Command-option-esc or hard power-off and startup?

Regards,

Jim

Hard power-off.