New Macbook Air with lines

Discussion in 'MacBook Air' started by Miura, Mar 15, 2009.

  1. Miura macrumors member

    Joined:
    Nov 18, 2008
    #1
    hi I just got a macbook air today and was really excited to get it. But sure enough it had the grey horizontal lines on the display. Is my best course of action to take it back to the apple store on monday and demand a new air and just check it out to make sure the new computer does not have lines, or is there another course of action available to me?
     
  2. Maks macrumors member

    Joined:
    Feb 26, 2009
    #2
    Take it back and ask to see another one before an exchange. Otherwise you can either deal w/the lines as many have done, or return it for a model that isn't plagued w/horrible displays.
     
  3. nph macrumors 6502a

    Joined:
    Feb 9, 2005
  4. flanders macrumors member

    Joined:
    Jul 24, 2002
    Location:
    Atlanta, GA
    #4
    how bad are the lines? my new 1.6 has lines but they're hardly noticeable. Nothing I'd take it back for.
     
  5. Miura thread starter macrumors member

    Joined:
    Nov 18, 2008
    #5
    yes i did.

    I would say I have a more mild case of the lines. But the only thing I'm saying is that if I'm paying 1600+, it better be perfect.
     
  6. flanders macrumors member

    Joined:
    Jul 24, 2002
    Location:
    Atlanta, GA
    #6
    I hear what you're saying and I agree. I'd take it back and just get another--see if that one is good or not. I think I just might have received a "better than most" display and I can only see the lines if I look really close and look for them.
     
  7. michael.lauden macrumors 68020

    michael.lauden

    Joined:
    Dec 25, 2008
    #7
    take it back ASAP same thing happened to me with my UMB.

    if you call apple they will just have you take the battery out and drain the power from the board by holding the power button for 10-15 seconds and then reboot. if clearing ht epower didn't work. i mean why wouldn't you exchange it. i went in to apple and they gave me a new one inside 15 minutes.

    i deff booted it up before leaving and checked everywhere on the screen for about 20 minutes.

    it was a hour and 15 minute drive there. so 2.5 hours twice to get this beautiful computer.

    i think it was worth it. but i was so upset when i got home the first night after saving up for this for about a month.

    turning it on, watching the video. and.... lines.
     
  8. Miura thread starter macrumors member

    Joined:
    Nov 18, 2008
    #8
    well my genius appointment is at 2:00 so i will update you guys.
     
  9. sanPietro98 macrumors 6502a

    sanPietro98

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    May 30, 2008
    Location:
    28.416834,-81.581214
    #9
    How do you take the battery out of a MBA?
     
  10. tubbymac macrumors 65816

    tubbymac

    Joined:
    Nov 6, 2008
    #10
    Don't let them give you the runaround when you go to your appointment. You just purchased the machine. If they say they need to spend a week repairing it or whatever tell them you demand a refund/exchange immediately instead.
     
  11. Scottsdale macrumors 601

    Scottsdale

    Joined:
    Sep 19, 2008
    Location:
    U.S.A.
    #11
    DON'T accept ANYTHING other than a brand NEW MBA in the box identical to the one you are giving them only without lines. DON'T accept a "replacement" that is not brand new off the shelf. The ones they have in plain boxes in the back are refurbished replacement models. Make them give you new box to have matching serial numbers and all. A guy I saw return one had them try to give him a different one from behind counter and he refused and said wanted brand new off the shelf and got it.

    My advice is to be extremely polite but firm that the lines are there and this is a brand new $1799 or $2499 MacBook Air that DOESN'T state on the box that the display is afflicted with horizontal lines. Therefore, you should expect and accept ONLY a lineless MacBook Air. If the "genius" gives you any crap, explain that you are shocked that Apple would expect you to accept a brand new $1799 to $2499 MacBook Air with lines on it.

    Godspeed!
     
  12. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #12
    Same way you do on the new 17".

    1. Unscrew and remove the bottom panel.
    2. Remove the battery.
     
  13. Scottsdale macrumors 601

    Scottsdale

    Joined:
    Sep 19, 2008
    Location:
    U.S.A.
    #13
    Would an Apple customer service rep really "talk you through" that over the phone? I don't know... I think maybe was referring to a MB or MBP??? But maybe??? Anyone ever experience that with a MBA? There should be a way to cable disconnect the MBA and 17" MBP without fully removing the bottom panel. Think about it, they could easily add a switch that "hard pulls" the two ends of the cables apart and slides them back together. Would be a simple engineering example that seemingly would make sense and frankly, I am surprised it isn't already there. A lot of people are "programmed" to think remove the battery... seems to have actual application and a simple slider at the bottom of both models could do it without cracking the case open.

    Just my two cents.
     
  14. darngooddesign macrumors G3

    Joined:
    Jul 4, 2007
    Location:
    Atlanta, GA
    #14
    I was answering a specific question.
     
  15. Miura thread starter macrumors member

    Joined:
    Nov 18, 2008
    #15
    ok just got back from the apple store, got a brand new air and it is much better then the old one, now the only thing you can see is the individual leds. Asked several geniuses opinion and they all said it looked perfect, and i agreed. I am very happy with it :D
     
  16. sanPietro98 macrumors 6502a

    sanPietro98

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    May 30, 2008
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    28.416834,-81.581214
    #16
    Glad it all worked out. Enjoy it.
     
  17. nph macrumors 6502a

    Joined:
    Feb 9, 2005
    #17
    What screen model did you get that was perfect?
     
  18. michael.lauden macrumors 68020

    michael.lauden

    Joined:
    Dec 25, 2008
    #18
    congrats, and i'm sorry i was referring to a standard UMB. if you read my whole post you would see i was referring to MY computer
     
  19. elppa macrumors 68040

    elppa

    Joined:
    Nov 26, 2003
    #19
    :eek:

    Surely not. I was told that thin grey lines were a characteristic of a thin, brightly lit screen.

    Congratulations. In all other regards it is a great machine, vastly underated and compared to its competitors (Vaio TT, Lenovo X301) better built, better specced (in key areas) and cheaper.
     
  20. Miura thread starter macrumors member

    Joined:
    Nov 18, 2008
    #20
    thanks
    9c90
    yeah i saw were talking about a macbook, when i was at the apple store i compared the screen to a new 17in MBP to make sure it looked right
    so far i absolutely love it
     
  21. Maks macrumors member

    Joined:
    Feb 26, 2009
    #21
    I'm sure they all would've said your old display w/the lines looked perfect too :) Congrats on getting it worked out, glad you ended up w/a good display.
     
  22. NC MacGuy macrumors 603

    NC MacGuy

    Joined:
    Feb 9, 2005
    Location:
    The good side of the grass.
    #22
    Glad to see an exchange finally worked. Most posters with a lined MBA can't seem to get a good one on exchange.
     
  23. Scottsdale macrumors 601

    Scottsdale

    Joined:
    Sep 19, 2008
    Location:
    U.S.A.
    #23
    Great work. Don't worry about what others think. You are forking out the big dough. You are going to be working on your MBA baby daily.

    Congratulations with the new MBA. They sure are beautiful, and when they don't have lines, they sure are fun!

    Cheers.
     
  24. tubbymac macrumors 65816

    tubbymac

    Joined:
    Nov 6, 2008
    #24
    Awesome! Glad it worked out and you got a line free Air :)
     
  25. ilifecomputer macrumors 6502

    Joined:
    Feb 9, 2005
    Location:
    Los Angeles, CA
    #25
    First off, congrats on the successful exchange; I'm glad you got new line.

    My Story: I bought a new Air 9c90 with feint lines about 20 or so days ago. I'm past my reasonable exchange period, but I'd like to know whether or not some of you with the issue have decided solely to deal with it?

    I'm usually a perfectionist, but in this situation I'm just scared to get one with something I would consider worse ( a dead or stuck pixel etc...) What do some of you think?
     

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