So I know things can go wrong, but it still annoys me. I got my new macbook Pro 13" this morning. Its beautiful, but I found after an hour of use that my earphones won't fit in the jack. I tried several pairs, I checked to see if it was blocked... nothing. So I have to go aaaall the way to the Apple store to get them to check it out, to possibly have to exchange it and transfer all of my files again. What a pain. Now I check my status and Apple tells me I have only 1 year warranty... when I bought it as a Uni student on my uni campus internet and it clearly stated 3 years hardware - 1 year phone. I know this for a fact because I spent some time deciding weather to get the 'uplift' for £40 or so and in the end went without. Is this a mistake they've made? How annoying! Any advice on what I should do? I opened a support query on the apple site which says 'stay by your phone, we will ring you momentarily' ... but they havent rang yet. I hope this is all coincidence and Apple aren't losing their fab service!!!