New Macbook and 2 problems within a day!

uponthemyohmy

macrumors newbie
Original poster
Oct 1, 2012
1
0
So I know things can go wrong, but it still annoys me.


I got my new macbook Pro 13" this morning. Its beautiful, but I found after an hour of use that my earphones won't fit in the jack. I tried several pairs, I checked to see if it was blocked... nothing. So I have to go aaaall the way to the Apple store to get them to check it out, to possibly have to exchange it and transfer all of my files again. What a pain.

Now I check my status and Apple tells me I have only 1 year warranty... when I bought it as a Uni student on my uni campus internet and it clearly stated 3 years hardware - 1 year phone. I know this for a fact because I spent some time deciding weather to get the 'uplift' for £40 or so and in the end went without. Is this a mistake they've made?

How annoying!

Any advice on what I should do? I opened a support query on the apple site which says 'stay by your phone, we will ring you momentarily' ... but they havent rang yet.

I hope this is all coincidence and Apple aren't losing their fab service!!!
 

Mr. Buzzcut

macrumors 65816
Jul 25, 2011
1,037
487
Ohio
I'm not sure how what your uni claimed for warranty is a problem with the MacBook, nor does it have anything to do with how long you've owned it.

So what's the deal with the headphone jack? The headphones don't plug in all the way, don't fit the hole at all? Are you able to post a pic of the plug next to the jack?

As far as what to do, if there really is a defect in the jack, what can you do but get Apple to fix or swap it? Why talk to them on the phone about it? It stinks, but defects happen. It's how the defects are handled that makes good or bad service.
 

brand

macrumors 601
Oct 3, 2006
4,360
401
127.0.0.1
Any advice on what I should do? I opened a support query on the apple site which says 'stay by your phone, we will ring you momentarily' ... but they havent rang yet.
I think the best advise anyone could give you would be to stay by your phone as Apple will be calling you momentarily.
 

Mr.C

macrumors 601
Apr 3, 2011
4,500
603
London, UK.
So I know things can go wrong, but it still annoys me.


I got my new macbook Pro 13" this morning. Its beautiful, but I found after an hour of use that my earphones won't fit in the jack. I tried several pairs, I checked to see if it was blocked... nothing. So I have to go aaaall the way to the Apple store to get them to check it out, to possibly have to exchange it and transfer all of my files again. What a pain.

Now I check my status and Apple tells me I have only 1 year warranty... when I bought it as a Uni student on my uni campus internet and it clearly stated 3 years hardware - 1 year phone. I know this for a fact because I spent some time deciding weather to get the 'uplift' for £40 or so and in the end went without. Is this a mistake they've made?

How annoying!

Any advice on what I should do? I opened a support query on the apple site which says 'stay by your phone, we will ring you momentarily' ... but they havent rang yet.

I hope this is all coincidence and Apple aren't losing their fab service!!!
I recently bought a 13" Retina MBP using the higher education discount and the extended warranty didn't show up right away. I can't remember exactly how long but was at least a few days before it showed up on my support page on Apple's web site.
 

maflynn

Moderator
Staff member
May 3, 2009
66,400
33,047
Boston
Any advice on what I should do? I opened a support query on the apple site which says 'stay by your phone, we will ring you momentarily' ... but they havent rang yet.
Why not bring it back to where you bought it and explain the issue? Being such a new computer, I'd rather bring it back and have it exchanged then start a dialing online where apple will need to ship out a computer for you (after receiving your computer).

Also did you shine a light into the jack to see if there's obstructions?
 

Falcon9

macrumors regular
Jun 17, 2015
114
49
Eastern Canada
On new devices the headphone jack can be a little tight. Will the headphones not fit at all (not normal), or does it just take a decent amount of effort for them to click in (normal)?
 

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