New MacBook Asking Me For a Password?

Discussion in 'Mac Basics and Help' started by Tissue Paper, Apr 28, 2018.

  1. Tissue Paper, Apr 28, 2018
    Last edited: Apr 28, 2018

    Tissue Paper macrumors regular

    Jun 18, 2012

    I just got a new MacBook pro. My old MacBook is old so everything feels weird and new with this one. The weirdest thing so far was trying to figure out how to turn the damn thing. I ripped the box with my own hands so it's a new MacBook. It wouldn't turn on. Usually all Apple gadgets have some juice in them.

    Anyway, I plugged in the new weird cord into the electric socket and it turned on. I started the set up process. It asked me for my country and then BAM. It went dark. I tried to turn it back on again. It stayed dark for half a minute and then turned on again but now instead of taking me back to the set up process which was last seen on the wifi set up, it is now asking me for a password.

    I didn't set up a $#@$#@$@# password. If I click on skip, it shuts down.

    I don't know if this is how it's supposed to be or there's something wrong with the computer. I'm so upset because EVERY SINGLE GADGET I BUY turns out like this. There's always something technically wrong with it.

    Please help
  2. DeltaMac macrumors G3


    Jul 30, 2003
    I suspect that the battery was dead out of the box.
    That usually does not happen, but still might happen, even if legitimately bought direct from Apple.
    I would suggest letting it charge for 30 minutes or so, just leave it alone.
    Your new user setup is now unknown, and it is new, with nothing important yet. The shutdowns likely corrupted some of the files, which is understandable, given the circumstances - just don't take it personally - try to fix the system - here's what I would do:
    Go back to first step, which would have several methods, but I suggest just booting to the recovery system, and wiping the drive, then reinstall macOS.
    Boot to Recovery: (after allowing some charging time) press and release the power button, holding Command-R.
    You will boot to a menu screen. Open Disk Utility. Select your drive, then click Erase. It will warn that you lose unsaved data. You don't have any, so continue with Erase. When that completes, Quit Disk Utility, which will return you to the main menu screen.
    Choose Reinstall macOS. Go through a few screens to get that started. You have to choose your erased boot drive as the destination for the install.
    Wait for it to complete. Should reboot, maybe reboot twice, and will take 20 - 40 minutes to complete, depending on the speed of your internet connection.
    AND, you will end up on the same new user screen that failed before. Go through the simple setup, and you should be all ready to go...
    If you get a shutdown during this erase and reinstall, and it goes dark - and stays dark (a normal restart can take a few seconds of "blackness", so be a bit patient here... ) but dark screen, and stays dark - then you have a problem, likely a hardware problem. That's what warranties are for! Get it fixed under warranty.
    Or, even better, take your brand new MacBook Pro back to the store for a return, either a refund of your purchase price, or a swap to a another MacBook Pro.
    You can call AppleCare first, if you like - or if you purchased online from Apple.
    Same suggestion - get it replaced. AppleCare will tell you how to proceed with that.
  3. Tissue Paper thread starter macrumors regular

    Jun 18, 2012
    Delta... It worked. Thank you so much. I left it alone for a few minutes and things went back to normal.

    I'm sorry I snapped. Maybe it's the full moon or something :/

    Can I ask you another question please? With the old MacBook I was able to drag windows with 2 or 3 fingers. Can you still do that with the new models? It seems annoying to drag windows only when you have to press down on the mouse pad with the other hand. Is this how you do it?

    Thank you again,
  4. velocityg4 macrumors 601


    Dec 19, 2004
    Go into System Preferences and change the Trackpad settings how you like. I turn everything on then learn the swipe patterns for everything.
  5. Tissue Paper thread starter macrumors regular

    Jun 18, 2012
    I did before asking. I tried looking into the options there but I couldn't figure out which one allowed me to drag the windows. I changed all of them but nothing worked which is why I'm wondering if they removed it. You can't all be dragging your windows with two hands. That's kinda not practical, no?
  6. DeltaMac macrumors G3


    Jul 30, 2003
    Isn't that still in accessibility settings?
    system preferences > accessibility > mouse & trackpad > trackpad options > enable dragging > three finger drag
  7. Tissue Paper thread starter macrumors regular

    Jun 18, 2012
    Ah ok! It's under accessibility and not trackpad. That's weird it should have been under trackpad. Who would have thought of looking under accessibility to change the drag click :/

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