I bought a brand new MacBook from Apple's online store back in January. Beautiful machine except that the very first music CD I tried to rip froze up the whole computer. The second CD I tried did the same thing. The third, and so on. I don't think I've successfully ripped a CD on that yet. And DVDs hang in the middle of watching a movie, etc. All these CDs rip and DVDs play without a glitch on my 3+ year old G4 iBook. So, it's at the Twelve Oaks Apple Store in Novi, MI for a new Optical Drive. A couple questions... 1) Do these guys know what their doing? They look like they do, but just thought I'd ask 2) When I took it there to be diagnosed I figured they could fix it on the spot. Wrong! So I had to leave it there yesterday I was not thinking along those lines so I was not prepared as far as backing up my stuff and deleting all my personal files. I didn't feel like driving another 1.5 hours home and 1.5 hours back. So... Are these guys professional and ethical? Or should I be paranoid and worry about my personal documents, keychain, etc. being stollen or copied? 3) The genius bar tech said it would be 5-7 days. My Repair Status on Apple's website says "Repair in Progress". Does this mean their working on it right now? Or does it mean it's just sitting in their back room waiting for when they have time?