new macbook, mail times out?!

Discussion in 'Mac Basics and Help' started by whyrichard, May 28, 2007.

  1. whyrichard macrumors 68000

    Aug 15, 2002

    I am helping my girlfriend's father set up his new macbook!

    he got a new .mac account to accompany his new macbook,

    went through all the steps to set .mac up correctly, and he can't send any email... it times out....

    how do i set up his mail account to send mail correctly?

  2. devilot Moderator emeritus


    May 1, 2005
    Hmm, I know this was for gmail, but I use both gmail and dotmac and I have the same settings for both. Can you give it a try to see if it helps?
  3. mkrishnan Moderator emeritus


    Jan 9, 2004
    Grand Rapids, MI, USA
    If you're having problem *sending* but not receiving mail, then the problem is almost -- 99.9% of the time -- because you are trying to use your e-mail provider's SMTP address and your ISP blocks SMTP port traffic everywhere except their own SMTP server. In that 99.9% of cases, what you must do is find out what the SMTP server for your ISP (cable or DSL or whatever provider) is and configure it as the outgoing server for all accounts. Typically it's fine to use unauthenticated, unencrypted, standard port 25 without login.

    Making this change will not have any impact on the e-mail addresses -- mail will still appear to come from whatever account you have configured. It just uses a different server.

    If you configure the same Macbook to be used elsewhere, you will typically have to set up a new set of SMTP servers because elsewhere will typically also block your outgoing access. Le sigh. Supposedly it fights spam.
  4. swiftaw macrumors 603


    Jan 31, 2005
    Omaha, NE, USA
    Yeah, what mkrishnan said. Many ISP's don't allow you to use anything but their own smtp server.

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