New MacBook Pro 17" kernel panic?

[Lucagfc]

Hi

Todays arrives my new MacBook Pro 17". At the first start I restored from my Time Machine Backups and alls works grate.

At the end of the backup the computer login with the account imported from the Time Machine Backup and all seems to work grate until I run iTunes. I recieved a black screen that ask me to reboot the computer.

I reboot the computer and now I' m downloading the new 10.6.7

What has happened to me is a kernel panic?

Normally this is a hardware problem?

Thanks

 

[ECUpirate44]

Normally this is a hardware problem? Thanks

It can be, but more often than not its software based. Run the hardware test to be sure. It may not ever happen again.

 

[Lucagfc]

Now I' m updating to 10.6.7 after that I try to open iTunes again. If the problem come back I think that probably it' s an iTunes software error or can be an hardware problem also in this case?

 

[ECUpirate44]

Now I' m updating to 10.6.7 after that I try to open iTunes again. If the problem come back I think that probably it' s an iTunes software error or can be an hardware problem also in this case?

Run the hardware test to determine if it is a hardware failure. If you post the panic.log we can figure out what caused it as well.

 

[Lucagfc]

Later today I try to do the hardware test and also I will post that file. Where is located?

Thanks for helps!

 

[Kyzelios]

You can run the Apple Hardware Test from the Application Install Disc (the second grey disc) that came with your Mac.

To boot into the Apple Hardware Test:

1. Place the Application Install Disc in your computers optical drive.
2. Restart your computer.
3. Immediately hold down the "D" key before hearing the computer chime.
4. You'll see a loading image appear on your screen, wait for the hardware test to analyze your computers hardware components.

For more information on running Apple Hardware Test, please see http://support.apple.com/kb/ht1509.

Have a great day.

 

[Lucagfc]

Thanks a lot.

When the 10.6.7 install will terminate i will run the HW test. After that i come back to report the result and to post the log file. Can you tell me where' s located? thanks!

 

[ECUpirate44]

Thanks a lot.

When the 10.6.7 install will terminate i will run the HW test. After that i come back to report the result and to post the log file. Can you tell me where' s located? thanks!

The information is added to a log file in the folder /Library/Logs/DiagnosticReports

 

[Lucagfc]

Thanks later today I will post the file!

I' m really disappointed about that issue. The MacBook Pro 17" is really wonderful. Incredbly fast and the screen is really great although is TN panel!

 

[ECUpirate44]

Thanks later today I will post the file!

I' m really disappointed about that issue. The MacBook Pro 17" is really wonderful. Incredbly fast and the screen is really great although is TN panel!

It's really not that big of a deal unless it happens often. Like I said, it may not ever happen again. I've been using Mac's for 8 years and i've had 2 kernal panics.