Become a MacRumors Supporter for $25/year with no ads, private forums, and more!

New Macbook Pro - battery not charging!

joeriggs

macrumors newbie
Original poster
Jun 14, 2020
9
0
Hi,

I purchased a new 2019 13 inch Macbook Pro from Best Buy.
Specifically because I wanted to stay on Mojave as as use my IMac
as a screen which you can't do with the 2020 model.

This is the model, with 16gb Ram and 1TB hard drive.

I did check the system info and the battery has a cycle count of 4.

I can't recall if when I first powered it on there was a battery issue
as I used it with the charger but I noticed it was loaded with 10.14.4.
and I wanted to update it to 10.14.6. I update it using the combo updater.

At some point, I turn on show percentage and see 0% on the battery and not charging.

Energy saver, says "replace now"

I've tried an SMC reset, no luck. Any ideas?



Screen Shot 2020-10-23 at 10.55.16 PM.png


Screen Shot 2020-10-23 at 10.54.35 PM.png
Screen Shot 2020-10-23 at 10.55.38 PM.png
 

dotck

macrumors newbie
Nov 13, 2019
15
9
As mentioned in the other thead, you seem to have a faulty battery. Replacement at Apple or AASP should be covered under warranty.
 
Comment

tigerknee20

macrumors newbie
Dec 21, 2016
3
0
Had a related issue with a 2019 16" machine where 2 of the 4 usb-c ports fried one day. No charging, no data, no nada just one side of the machine with totally dead ports. Since I think you only have two ports, do the ports work for data that won't charge?

Apple replaced my machine no questions asked, but gave little reason why this happened. SMC NVRAM resets did nada.
 
Comment

dotck

macrumors newbie
Nov 13, 2019
15
9
Got mine back from repair today. It was the battery, so I guess you want it replaced as well.
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.