New Macbook Pro Battery Question

gjm87

macrumors regular
Original poster
Mar 17, 2014
119
15
So I just got a new 15inch Retina Macbook Pro after returning a custom built 13inch since I needed the additional power, and I noticed on the 15inch my battery already had 4 cycles on it and my custom built had zero on it. Does anyone know why this would happen or is this normal?
 

Altemose

macrumors G3
Mar 26, 2013
9,089
444
Elkton, Maryland
So I just got a new 15inch Retina Macbook Pro after returning a custom built 13inch since I needed the additional power, and I noticed on the 15inch my battery already had 4 cycles on it and my custom built had zero on it. Does anyone know why this would happen or is this normal?
Was this a replacement refurbished model or fresh out of the box. I believe Apple would be good people to check with.
 

Altemose

macrumors G3
Mar 26, 2013
9,089
444
Elkton, Maryland
It was fresh out of the box
I would give them a call. It is possible that it is incorrectly reporting the cycles. Try resetting the SMC. Also download BatteryHealth from the App Store and see what it says for both the Battery Capacity, Cycle Count, and Age.
 

kathyricks

macrumors 6502
Nov 26, 2012
265
17
My new late 2013 15" in sealed Apple box had 3 battery cycle counts when I first turned it on. So it appears normal for the count to be 0-4. I also called Apple to check the serial number of my unit to verify it was a new and not a refurbished unit or customer return and Apple said it was completely new and never turned on by anyone.
 

Altemose

macrumors G3
Mar 26, 2013
9,089
444
Elkton, Maryland
My new late 2013 15" in sealed Apple box had 3 battery cycle counts when I first turned it on. So it appears normal for the count to be 0-4. I also called Apple to check the serial number of my unit to verify it was a new and not a refurbished unit or customer return and Apple said it was completely new and never turned on by anyone.
I wasn't sure. I am pretty sure mine said zero but it could definitely be from testing at the factories!
 

Ornstein

macrumors newbie
Apr 12, 2014
8
0
A couple of cycles is normal, factory recharge-discharge tests. My replacement battery had a couple as well.
 

drenline

macrumors 6502a
Aug 8, 2010
744
5
And where can I see the number of cycles actually?
you can download iStat pro for free and check it that way.

otherwise, on the mac...click the apple logo, about this mac, more info, system report, power, and then cycle count.