New Macbook Pro has 2-3 dead/stuck pixels

jbrady3324

macrumors regular
Original poster
Nov 14, 2009
233
17
My brand new (bought from Amazon) has 2-3 stuck/dead pixels. 2 of them are right in the middle of screen and it obvious. If I take this to the Apple Store will they replace the laptop or do I have to go through Amazon??
 

thegoldenmackid

macrumors 604
Dec 29, 2006
7,772
5
dallas, texas
Either one will do it. Apple might replace it in the store whereas if you ask, Amazon might give you a tad bit of credit. Both of these are speculation however...
 
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jbrady3324

macrumors regular
Original poster
Nov 14, 2009
233
17
I rather exchange at the Apple store to avoid the long delay of having a new laptop shipped out but my feeling is the Apple Store won't honor my request since I bought it from Amazon.
 
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Acorn

macrumors 68030
Jan 2, 2009
2,517
267
macrumors
that really sucks :(

I think you have to go through where you bought it but I would try an apple store first. you may get lucky. One thing is for sure I wouldnt keep it if I were you. Every time you look at the screen its just going to piss you off.
 
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Exegesis48

macrumors regular
May 2, 2009
202
0
Personally I would go to the Apple Store, as I have found it's easier to deal with these sort of things in person. Dealing with someone over the phone makes it easy for people to dismiss your concerns, whereas people generally feel more obligated to make you happy when they are dealing with you in person.
 
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