New MacBook Pro i5 Kernel panic

Discussion in 'MacBook Pro' started by ViKiNG F.C.S.M., Sep 4, 2010.

  1. ViKiNG F.C.S.M. macrumors newbie

    Joined:
    Sep 4, 2010
    Location:
    Bodø, Norway
    #1
    Hi all guys! I'm new here and I'm new in Mac world also.

    I just bought my MacBook Pro 15,4" 2 month ago, and 4 days ago it's started to give me a lot of problems. The first day it's freezed with Google Chrome, but then it's randomly freezing when I use Skype or try to watch some movie in VCL... I can't update it and restart good, always I see this problem:

    "You need to restart your computer. Hold down the power button for several seconds or press the Restart button."

    http://support.apple.com/kb/HT1392?viewlocale=en_US


    I bought it in Spain, but now I'm studying in Norway, I saw in apple oficial webpage that I have support warrantie until June 2011. Can I bring it to the apple store? And there fix the problem? Or I'll have to pay?

    What I have to do? I'm waiting my dvd's which come with my MacBook Pro, I forgot it in Spain, but i hope they'll arrive next week.

    It's problem with software or hardware?

    Thank you very much!

    One of my reports:

    Interval Since Last Panic Report: 3201 sec
    Panics Since Last Report: 21
    Anonymous UUID: B68D6F14-C382-438A-BACF-2632F7071A9C

    Tue Aug 31 19:17:49 2010
    panic(cpu 0 caller 0x5b8935b1): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7ebb6000 0x0a5480a2, D0, P1/4
    Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
    0x5357bbd8 : 0x21b455 (0x5cf328 0x5357bc0c 0x2238b1 0x0)
    0x5357bc28 : 0x5b8935b1 (0x5ba9fe5c 0x5bb0ee00 0x5baad340 0x0)
    0x5357bcc8 : 0x5b9a6153 (0x7bfb004 0x72c7004 0x100 0x0)
    0x5357bd18 : 0x5b99dc88 (0x72c7004 0x100 0x5357bd48 0x5b88385b)
    0x5357bd48 : 0x5c0cc2f1 (0x72c7004 0x100 0x438004ee 0x0)
    0x5357be88 : 0x5b9c3f1f (0x72c7004 0x72a1004 0x0 0x0)
    0x5357bec8 : 0x5b89c810 (0x72c7004 0x72a1004 0x0 0x0)
    0x5357bf08 : 0x54884d (0x0 0x87dc980 0x1 0x29d54e)
    0x5357bf58 : 0x54787e (0x87dc980 0x7200b1c 0x5357bf88 0x227161)
    0x5357bf88 : 0x547cd8 (0x7ab7880 0x7200b00 0x800 0x1c03)
    0x5357bfc8 : 0x29e6cc (0x7ab7880 0x0 0x10 0x78c8960)
    Kernel Extensions in backtrace (with dependencies):
    com.apple.nvidia.nv50hal(6.1.6)@0x5bf92000->0x5c3b3fff
    dependency: com.apple.NVDAResman(6.1.6)@0x5b82f000
    com.apple.NVDAResman(6.1.6)@0x5b82f000->0x5bb0ffff
    dependency: com.apple.iokit.IOPCIFamily(2.6)@0x53326000
    dependency: com.apple.iokit.IONDRVSupport(2.1)@0x5a9dd000
    dependency: com.apple.iokit.IOGraphicsFamily(2.1)@0x5aa24000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    10F569

    Kernel version:
    Darwin Kernel Version 10.4.0: Fri Apr 23 18:28:53 PDT 2010; root:xnu-1504.7.4~1/RELEASE_I386
    System model name: MacBookPro6,2 (Mac-F22586C8)

    System uptime in nanoseconds: 2514424974218
    unloaded kexts:
    com.apple.filesystems.msdosfs 1.6.1 (addr 0x5b6a8000, size 0x53248) - last unloaded 2342025396143
    loaded kexts:
    com.nvidia.CUDA 1.1.0
    com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 2254969305288
    com.apple.filesystems.autofs 2.1.0
    com.apple.driver.AGPM 100.12.12
    com.apple.driver.AudioAUUC 1.4
    com.apple.driver.IOBluetoothBNEPDriver 2.3.7f1
    com.apple.driver.AppleMikeyHIDDriver 1.2.0
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleMikeyDriver 1.8.7f1
    com.apple.driver.AppleIntelHDGraphics 6.1.6
    com.apple.driver.AudioIPCDriver 1.1.2
    com.apple.driver.AppleHDA 1.8.7f1
    com.apple.driver.AppleUpstreamUserClient 3.3.2
    com.apple.driver.AppleIntelHDGraphicsFB 6.1.6
    com.apple.driver.SMCMotionSensor 3.0.0d4
    com.apple.iokit.AppleBCM5701Ethernet 2.3.8b2
    com.apple.kext.AppleSMCLMU 1.5.0d3
    com.apple.driver.AppleGraphicsControl 2.8.63
    com.apple.GeForce 6.1.6
    com.apple.driver.AirPortBrcm43224 425.16.2
    com.apple.driver.ACPI_SMC_PlatformPlugin 4.1.2b1
    com.apple.driver.AppleLPC 1.4.12
    com.apple.driver.AppleUSBTCButtons 1.8.1b1
    com.apple.driver.AppleIRController 303.8
    com.apple.driver.AppleUSBCardReader 2.5.4
    com.apple.driver.AppleUSBTCKeyboard 1.8.1b1
    com.apple.iokit.SCSITaskUserClient 2.6.5
    com.apple.BootCache 31
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.iokit.IOAHCIBlockStorage 1.6.2
    com.apple.driver.AppleFWOHCI 4.7.1
    com.apple.driver.AppleUSBHub 4.0.0
    com.apple.driver.AppleSmartBatteryManager 160.0.0
    com.apple.driver.AppleEFINVRAM 1.3.0
    com.apple.driver.AppleUSBEHCI 4.0.2
    com.apple.driver.AppleUSBUHCI 4.0.2
    com.apple.driver.AppleAHCIPort 2.1.2
    com.apple.driver.AppleACPIButtons 1.3.2
    com.apple.driver.AppleRTC 1.3.1
    com.apple.driver.AppleHPET 1.5
    com.apple.driver.AppleSMBIOS 1.6
    com.apple.driver.AppleACPIEC 1.3.2
    com.apple.driver.AppleAPIC 1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient 105.10.0
    com.apple.security.sandbox 0
    com.apple.security.quarantine 0
    com.apple.nke.applicationfirewall 2.1.11
    com.apple.driver.AppleIntelCPUPowerManagement 105.10.0
    com.apple.driver.AppleProfileReadCounterAction 17
    com.apple.driver.AppleProfileTimestampAction 10
    com.apple.driver.AppleProfileThreadInfoAction 14
    com.apple.driver.AppleProfileRegisterStateAction 10
    com.apple.driver.AppleProfileKEventAction 10
    com.apple.driver.AppleProfileCallstackAction 20
    com.apple.iokit.IOSurface 74.0
    com.apple.iokit.IOBluetoothSerialManager 2.3.7f1
    com.apple.iokit.IOSerialFamily 10.0.3
    com.apple.driver.DspFuncLib 1.8.7f1
    com.apple.iokit.IOAudioFamily 1.7.6fc2
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleSMBusController 1.0.8d0
    com.apple.iokit.IOFireWireIP 2.0.3
    com.apple.iokit.AppleProfileFamily 41
    com.apple.driver.AppleHDAController 1.8.7f1
    com.apple.iokit.IOHDAFamily 1.8.7f1
    com.apple.iokit.IO80211Family 311.1
    com.apple.iokit.IONetworkingFamily 1.9
    com.apple.driver.AppleSMC 3.0.1d2
    com.apple.driver.IOPlatformPluginFamily 4.1.2b1
    com.apple.driver.AppleSMBusPCI 1.0.8d0
    com.apple.nvidia.nv50hal 6.1.6
    com.apple.NVDAResman 6.1.6
    com.apple.iokit.IONDRVSupport 2.1
    com.apple.iokit.IOGraphicsFamily 2.1
    com.apple.driver.BroadcomUSBBluetoothHCIController 2.3.7f1
    com.apple.driver.AppleUSBBluetoothHCIController 2.3.7f1
    com.apple.iokit.IOBluetoothFamily 2.3.7f1
    com.apple.iokit.IOUSBMassStorageClass 2.6.1
    com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.5
    com.apple.driver.AppleUSBMultitouch 205.32
    com.apple.iokit.IOUSBHIDDriver 4.0.2
    com.apple.driver.AppleUSBMergeNub 4.0.0
    com.apple.driver.AppleUSBComposite 3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
    com.apple.iokit.IOBDStorageFamily 1.6
    com.apple.iokit.IODVDStorageFamily 1.6
    com.apple.iokit.IOCDStorageFamily 1.6
    com.apple.driver.XsanFilter 402.1
    com.apple.iokit.IOAHCISerialATAPI 1.2.4
    com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
    com.apple.iokit.IOFireWireFamily 4.2.6
    com.apple.iokit.IOUSBUserClient 4.0.0
    com.apple.iokit.IOUSBFamily 4.0.2
    com.apple.iokit.IOAHCIFamily 2.0.4
    com.apple.driver.AppleEFIRuntime 1.3.0
    com.apple.iokit.IOHIDFamily 1.6.5
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.TMSafetyNet 6
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 283
    com.apple.iokit.IOStorageFamily 1.6.1
    com.apple.driver.AppleACPIPlatform 1.3.2
    com.apple.iokit.IOPCIFamily 2.6
    com.apple.iokit.IOACPIFamily 1.3.0
     
  2. davidlv macrumors 65816

    Joined:
    Apr 5, 2009
    Location:
    Kyoto, Japan
    #2
    You are still within the warrenty time period so of course you can go to an Apple store and have them look at it. If you get your Mac OS Install DVDs you should try to reinstall the system, followed by running Software Update from the System Preferences pane if it boots up after reinstalling the OS. In which case the source of the issue was probably software. All to often kernal panics are hardware related, and taking the computer to have Apple look at it is the fastest way to check that out. If you explain about waiting for your disks, they may install the system for you. Make an appointment with a genius before you go in.
     
  3. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #3
    Seems like it might have to do with your graphics card, and may be related to changing resolutions?
     
  4. highADP macrumors member

    Joined:
    Nov 18, 2009
    Location:
    Seattle, USA
    #4
    I'm not a techie but I think what you can do now is to repair disk permission then reset PRAM and VRAM. It's like a first aid for any weird symptom including kernel panic. From my experience, those procedures completely fixed kernel panic issue that I had with my iMac (>5 panics/day) a while ago. It's also easier than reinstall the OS. If the symptom persists, then it's time to bring your MBP to an Apple store. Good luck.
     
  5. Sneakz macrumors 65816

    Sneakz

    Joined:
    Jul 17, 2008
    Location:
    Toronto, Ontario, Canada
    #5
    I cant tell exactly what the issue is but it's 100% graphics related based on that panic log.
     
  6. clearyjp macrumors member

    Joined:
    Oct 6, 2007
    Location:
    Sydney, Australia
    #6
    I had the same kernal panics with a 3 month old i5 17", the Genius diagnosed it with a faulty logic board, and they offered me a new computer.
     
  7. ViKiNG F.C.S.M. thread starter macrumors newbie

    Joined:
    Sep 4, 2010
    Location:
    Bodø, Norway
    #7
    thank you guys! I tried to repair disc permissions and reset PRAM, but still the same problem. Tomorrow I'll bring it to apple store here, hope they'll help me there.
     
  8. runebinder macrumors 6502a

    runebinder

    Joined:
    Apr 2, 2009
    Location:
    Nottingham, UK
    #8
    Hold down D at boot and run the Apple hardware test, if you get an error there then it's definitely HW related.
     
  9. FarSeide macrumors 6502a

    FarSeide

    Joined:
    Feb 17, 2008
    Location:
    Earth Lane
    #9
    see if you can boot into Safe Mode first. Thill determine if its a 3rd party SW issue or kext issues. Hold down shift while booting up.
     
  10. motulist macrumors 601

    motulist

    Joined:
    Dec 2, 2003
    #10
    If your laptop is really brand new and it's having kernel panics, then don't even waste any time trying to fix it yourself, it is almost definitely a hardware problem that apple will have to fix.
     
  11. ViKiNG F.C.S.M. thread starter macrumors newbie

    Joined:
    Sep 4, 2010
    Location:
    Bodø, Norway
    #11
    I just test twice my hardware with DVD and I have bad news and next alert:

    "Alert! Apple hardware test detected error: 4VDC /1/ 40000003: Video controller"

    :mad::confused:
     
  12. highADP macrumors member

    Joined:
    Nov 18, 2009
    Location:
    Seattle, USA
    #12
    Sorry to hear about that. But it's time to talk to Apple!!
     

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