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New macbook pro not booting
- Thread starter grandM
- Start date
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Definitely return it to the seller. Don't mess with a new system, might just be the start of a chain of failures.
How long have you had it?
Do you have the same problem every time you close the lid?
How long have you let it charge?
If you just started using it, let it charge, without opening the lid, for an hour or two.
You are using the power adapter that came in the box, correct? Don't plug in any other device, while you let it charge for that hour or two.
Do you have the same problem every time you close the lid?
How long have you let it charge?
If you just started using it, let it charge, without opening the lid, for an hour or two.
You are using the power adapter that came in the box, correct? Don't plug in any other device, while you let it charge for that hour or two.
No, you may need to turn it on, yes the battery could be depleted if it really is that old (but is it really new from Apple?), it could also simply be turned off. Connect it to the charger and press the power key...see if it starts up.
When you say you pressed the fingerprint sensor, did you actually press the button or just rest your finger on it?
Let it charge for a few hours then try turning it on, if it really won't turn on then obviously just send it back to wherever you brought it from and get a replacement.
Let it charge for a few hours then try turning it on, if it really won't turn on then obviously just send it back to wherever you brought it from and get a replacement.
The thread starter mentioned that he connected the machine to the power source, which excludes any battery related issues.
After a short charge, try... Press and hold the power button for 6-10 seconds. Release it. Press power for 1 second. Release it.
I must disagree...I have owned several mb with faulty old batteries and they never had issues rebooting or working if power adapter was connected. I have 2009 PowerBook which battery I have completely removed and it works well off the adapter....
you tried to charge it with a 5w charger?! No wonder it wouldn't turn on! Use the charger that came with it and it should charge up fine.Note you can charge it with any USB-C charger, but the 15" requires substantially more wattage to charge a battery that size. A smartphone charger would work, but take a significantly long time.
I should have added "In my experience"
When I worked for an Apple specialist, I would sometimes find failed batteries, with a fault that both prevented charging, and prevented boot, even with a proper power adapter connected, no boot until the battery was removed.
So, I agree with you, but I was only commenting that testing with a good power adapter does NOT always exclude the battery as a possible fault, nor can you make an assumption about the health of the battery when using a good power source.
And, in this case, the OP was also not using a proper power adapter, particularly for initial use of the new MBPro.