grandM

macrumors 65816
Original poster
Oct 14, 2013
1,258
204
Hi

I bought a 2016 mbp touchbar model. I open the lid and the device isn' t booting. I connected a usb c charger and nothing happened. I pressed the touchbar finger scanner for a few seconds nothing happened. Any idea why?
 

jerryk

Contributor
Nov 3, 2011
6,847
3,768
SF Bay Area
Hi

I bought a 2016 mbp touchbar model. I open the lid and the device isn' t booting. I connected a usb c charger and nothing happened. I pressed the touchbar finger scanner for a few seconds nothing happened. Any idea why?

Definitely return it to the seller. Don't mess with a new system, might just be the start of a chain of failures.
 

grandM

macrumors 65816
Original poster
Oct 14, 2013
1,258
204
no idea other then its a brick? take it back!
For clarity it ought to boot upon opening right? Could the battery be depleted zs the device may be in stock from 2016?
 

DeltaMac

macrumors G4
Jul 30, 2003
11,192
3,167
Delaware
How long have you had it?
Do you have the same problem every time you close the lid?
How long have you let it charge?
If you just started using it, let it charge, without opening the lid, for an hour or two.
You are using the power adapter that came in the box, correct? Don't plug in any other device, while you let it charge for that hour or two.
 

simonsi

Contributor
Jan 3, 2014
4,850
734
Auckland
For clarity it ought to boot upon opening right? Could the battery be depleted zs the device may be in stock from 2016?

No, you may need to turn it on, yes the battery could be depleted if it really is that old (but is it really new from Apple?), it could also simply be turned off. Connect it to the charger and press the power key...see if it starts up.
 

New_Mac_Smell

macrumors 68000
Oct 17, 2016
1,931
1,551
Shanghai
When you say you pressed the fingerprint sensor, did you actually press the button or just rest your finger on it?

Let it charge for a few hours then try turning it on, if it really won't turn on then obviously just send it back to wherever you brought it from and get a replacement.
 

eddjedi

macrumors 6502a
Sep 7, 2011
536
571
Once charged you shouldn't need to press the power button, it turns on when you open the lid (mine does anyway)
 

4ik

macrumors newbie
Jul 27, 2003
25
5
For clarity it ought to boot upon opening right? Could the battery be depleted zs the device may be in stock from 2016?


The thread starter mentioned that he connected the machine to the power source, which excludes any battery related issues.
 
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DeltaMac

macrumors G4
Jul 30, 2003
11,192
3,167
Delaware
The thread starter mentioned that he connected the machine to the power source, which excludes any battery related issues.
That would not be a good assumption to make.
A completely dead battery (or one with a fault of some kind) would not necessarily boot properly, even while connected to a good power adapter.
 

4ik

macrumors newbie
Jul 27, 2003
25
5
That would not be a good assumption to make.
A completely dead battery (or one with a fault of some kind) would not necessarily boot properly, even while connected to a good power adapter.

I must disagree...I have owned several mb with faulty old batteries and they never had issues rebooting or working if power adapter was connected. I have 2009 PowerBook which battery I have completely removed and it works well off the adapter....
 

grandM

macrumors 65816
Original poster
Oct 14, 2013
1,258
204
The thread starter mentioned that he connected the machine to the power source, which excludes any battery related issues.
This could be the issue. I connected it to an usb c charger of my smartphone. I'll try again with the official apple charger. I was in a hurry.
 

New_Mac_Smell

macrumors 68000
Oct 17, 2016
1,931
1,551
Shanghai
This could be the issue. I connected it to an usb c charger of my smartphone. I'll try again with the official apple charger. I was in a hurry.

:eek: you tried to charge it with a 5w charger?! No wonder it wouldn't turn on! Use the charger that came with it and it should charge up fine.

Note you can charge it with any USB-C charger, but the 15" requires substantially more wattage to charge a battery that size. A smartphone charger would work, but take a significantly long time.
 
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DeltaMac

macrumors G4
Jul 30, 2003
11,192
3,167
Delaware
I must disagree...I have owned several mb with faulty old batteries and they never had issues rebooting or working if power adapter was connected. I have 2009 PowerBook which battery I have completely removed and it works well off the adapter....
I should have added "In my experience" :)
When I worked for an Apple specialist, I would sometimes find failed batteries, with a fault that both prevented charging, and prevented boot, even with a proper power adapter connected, no boot until the battery was removed.
So, I agree with you, but I was only commenting that testing with a good power adapter does NOT always exclude the battery as a possible fault, nor can you make an assumption about the health of the battery when using a good power source.
And, in this case, the OP was also not using a proper power adapter, particularly for initial use of the new MBPro.
 
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