New MacBook Pro Retina Trackpad Loose

Discussion in 'MacBook Pro' started by malibuboats91, Jan 6, 2015.

  1. malibuboats91 macrumors regular

    Joined:
    Sep 30, 2011
    #1
    Hey everyone I bought a 15" MacBook Pro retina around thanksgiving time. Lately I've been noticing a rattling noise and figured out it's the trackpad. One side is sunk in and you can lightly tap your finger on it and see it move/rattle. I called best buy and I can exchange it. Would I be best off exchanging it or just taking it in to apple? I have a time capsule, but spend a lot of time setting this up. Thanks!
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    If Best Buy will exchange it for a brand new one, I would go that route.
     
  3. malibuboats91 thread starter macrumors regular

    Joined:
    Sep 30, 2011
    #3

    Thanks for the reply! I'm going to try exchanging it. I'm messing around with my MacBook right now and if I lay my finger on the trackpad gently I can see it flexing as I move my finger to the top. The right side will make clicking noises if I tap gently also. I've had other MacBooks and they never did this.
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #4
    That definitely isn't normal. Hopefully, you will be in and out at Best Buy in quick time.
     
  5. malibuboats91 thread starter macrumors regular

    Joined:
    Sep 30, 2011
    #5
    I just picked up a new one. They just asked what was wrong with it then grabbed me a new one. Thankfully best buy had the return period extension for the holidays. Thanks!
     
  6. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #6
    Good news. That was very easy. Hopefully, you won't have to deal with that kind of thing again with your Mac.
     
  7. iososx macrumors 6502a

    iososx

    Joined:
    Aug 23, 2014
    Location:
    USA
    #7
    Even if they didn't I'm sure an Apple Store would give you a replacement. The huge profits per unit allow Apple to compensate for the declining quality and just give away replacements.
     

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