New MacBook Pro Retina won't turn on for the first use

[vmflapem]

I just bought a new 13" MacBook Pro Retina from Apple Store, and the laptop is being very weird.
Here are some symptoms:

1. This laptop won't turn on using the battery for its first use. The battery was at 0% when I checked it. (I thought all new products have about 50% battery)

2. The plastic thing used to cover the power adapter has a lot of fingerprints.

3. The screen randomly shut off for ~30 seconds while I was doing the initial setting (assigning user name and password, to be accurate)

4. It has a small black scratch beside the trackpad where the palm rest is.

OK, I can pretend like I don't care about the scratch. But are 1, 2, and 3 normal..??

 

[simon48]

I just bought a new 13" MacBook Pro Retina from Apple Store, and the laptop is being very weird.
Here are some symptoms:

1. This laptop won't turn on using the battery for its first use. The battery was at 0% when I checked it. (I thought all new products have about 50% battery)

2. The plastic thing used to cover the power adapter has a lot of fingerprints.

3. The screen randomly shut off for ~30 seconds while I was doing the initial setting (assigning user name and password, to be accurate)

4. It has a small black scratch beside the trackpad where the palm rest is.

OK, I can pretend like I don't care about the scratch. But are 1, 2, and 3 normal..??

No for all, but if it's working now I don't think it's a big deal. The only one I'd worry about is #3. Is there any chance the screen shut off because you accidentally bumped the power button? I know I sometimes do it when I'm trying to hit the delete button.

 

[vmflapem]

No for all, but if it's working now I don't think it's a big deal. The only one I'd worry about is #3. Is there any chance the screen shut off because you accidentally bumped the power button? I know I sometimes do it when I'm trying to hit the delete button.

For #3, my hands were away from the keyboard for 20 seconds and the screen shut off by itself.
Then, I try pressing all sorts of different keys, but the screen doesn't come back on. I then tried the power button, but still the screen is off.

The screen comes back on automatically after about 30 seconds and then the computer freezes.

Do you think I should get a replacement?

----------

Also, I purchased this from the Apple Store (offline).
I called them and they asked me if I wanted to see one of the technicians for a solution before I decide to return this.

Does Apple always provide refunds as long as it's within the 14-day window for any reason?

 

[simon48]

Your call, it very well could be a one time thing. Apple should let you return it for any reason for 14 days. I doubt it's serious, but if it is, it's not 14 days, it's under warranty 1 year (or more if you got AppleCare).

 

[Beezy253]

Personally, I would return and repurchase.

 

[cyberbro]

These machines are way to much money not to be satisfied with the purchase, return for an other.

 

[Anya B]

Got my Macbook today and if I had the same issues as you I would return it. No question about it.

 

[Brian Y]

Yep, return it. Even a trackpad scratch isn't really acceptable OOB.

Unfortunately things do sometimes go wrong in manufacturing - you won't have any problem getting an exchange.

 

[jkcerda]

Return it & replace it.

 

[Altemose]

The batteries are supposed to have 50% charge, but that can vary. The fact that it was scratched, had fingerprints, and randomly flickers makes me believe it was an opened Mac. I would bring it back and do a return and not a Genius appointment.