New MacBook Pro Retina won't turn on for the first use

vmflapem

macrumors 6502
Original poster
Dec 27, 2013
422
67
I just bought a new 13" MacBook Pro Retina from Apple Store, and the laptop is being very weird.
Here are some symptoms:

1. This laptop won't turn on using the battery for its first use. The battery was at 0% when I checked it. (I thought all new products have about 50% battery)

2. The plastic thing used to cover the power adapter has a lot of fingerprints.

3. The screen randomly shut off for ~30 seconds while I was doing the initial setting (assigning user name and password, to be accurate)

4. It has a small black scratch beside the trackpad where the palm rest is.

OK, I can pretend like I don't care about the scratch. But are 1, 2, and 3 normal..??
 

simon48

macrumors 65816
Sep 1, 2010
1,315
88
I just bought a new 13" MacBook Pro Retina from Apple Store, and the laptop is being very weird.
Here are some symptoms:

1. This laptop won't turn on using the battery for its first use. The battery was at 0% when I checked it. (I thought all new products have about 50% battery)

2. The plastic thing used to cover the power adapter has a lot of fingerprints.

3. The screen randomly shut off for ~30 seconds while I was doing the initial setting (assigning user name and password, to be accurate)

4. It has a small black scratch beside the trackpad where the palm rest is.

OK, I can pretend like I don't care about the scratch. But are 1, 2, and 3 normal..??
No for all, but if it's working now I don't think it's a big deal. The only one I'd worry about is #3. Is there any chance the screen shut off because you accidentally bumped the power button? I know I sometimes do it when I'm trying to hit the delete button.
 

vmflapem

macrumors 6502
Original poster
Dec 27, 2013
422
67
No for all, but if it's working now I don't think it's a big deal. The only one I'd worry about is #3. Is there any chance the screen shut off because you accidentally bumped the power button? I know I sometimes do it when I'm trying to hit the delete button.
For #3, my hands were away from the keyboard for 20 seconds and the screen shut off by itself.
Then, I try pressing all sorts of different keys, but the screen doesn't come back on. I then tried the power button, but still the screen is off.

The screen comes back on automatically after about 30 seconds and then the computer freezes.

Do you think I should get a replacement?

----------

Also, I purchased this from the Apple Store (offline).
I called them and they asked me if I wanted to see one of the technicians for a solution before I decide to return this.

Does Apple always provide refunds as long as it's within the 14-day window for any reason?
 

simon48

macrumors 65816
Sep 1, 2010
1,315
88
Your call, it very well could be a one time thing. Apple should let you return it for any reason for 14 days. I doubt it's serious, but if it is, it's not 14 days, it's under warranty 1 year (or more if you got AppleCare).
 

cyberbro

macrumors member
Sep 27, 2013
45
8
These machines are way to much money not to be satisfied with the purchase, return for an other.
 

Anya B

macrumors 6502
Jul 20, 2013
342
78
Got my Macbook today and if I had the same issues as you I would return it. No question about it.
 

Brian Y

macrumors 68040
Oct 21, 2012
3,576
713
Yep, return it. Even a trackpad scratch isn't really acceptable OOB.

Unfortunately things do sometimes go wrong in manufacturing - you won't have any problem getting an exchange.
 

Altemose

macrumors G3
Mar 26, 2013
9,108
453
Elkton, Maryland
The batteries are supposed to have 50% charge, but that can vary. The fact that it was scratched, had fingerprints, and randomly flickers makes me believe it was an opened Mac. I would bring it back and do a return and not a Genius appointment.
 
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