New MacBook Pro Retina won't turn on for the first use

Discussion in 'MacBook Pro' started by vmflapem, Jan 9, 2014.

  1. vmflapem macrumors 6502

    Joined:
    Dec 27, 2013
    #1
    I just bought a new 13" MacBook Pro Retina from Apple Store, and the laptop is being very weird.
    Here are some symptoms:

    1. This laptop won't turn on using the battery for its first use. The battery was at 0% when I checked it. (I thought all new products have about 50% battery)

    2. The plastic thing used to cover the power adapter has a lot of fingerprints.

    3. The screen randomly shut off for ~30 seconds while I was doing the initial setting (assigning user name and password, to be accurate)

    4. It has a small black scratch beside the trackpad where the palm rest is.

    OK, I can pretend like I don't care about the scratch. But are 1, 2, and 3 normal..??
     
  2. simon48 macrumors 65816

    simon48

    Joined:
    Sep 1, 2010
    #2
    No for all, but if it's working now I don't think it's a big deal. The only one I'd worry about is #3. Is there any chance the screen shut off because you accidentally bumped the power button? I know I sometimes do it when I'm trying to hit the delete button.
     
  3. vmflapem thread starter macrumors 6502

    Joined:
    Dec 27, 2013
    #3
    For #3, my hands were away from the keyboard for 20 seconds and the screen shut off by itself.
    Then, I try pressing all sorts of different keys, but the screen doesn't come back on. I then tried the power button, but still the screen is off.

    The screen comes back on automatically after about 30 seconds and then the computer freezes.

    Do you think I should get a replacement?

    ----------

    Also, I purchased this from the Apple Store (offline).
    I called them and they asked me if I wanted to see one of the technicians for a solution before I decide to return this.

    Does Apple always provide refunds as long as it's within the 14-day window for any reason?
     
  4. simon48 macrumors 65816

    simon48

    Joined:
    Sep 1, 2010
    #4
    Your call, it very well could be a one time thing. Apple should let you return it for any reason for 14 days. I doubt it's serious, but if it is, it's not 14 days, it's under warranty 1 year (or more if you got AppleCare).
     
  5. Beezy253 macrumors 6502

    Joined:
    Sep 19, 2013
    Location:
    Tacoma, WA
  6. cyberbro macrumors member

    cyberbro

    Joined:
    Sep 27, 2013
    #6
    These machines are way to much money not to be satisfied with the purchase, return for an other.
     
  7. Anya B macrumors 6502

    Anya B

    Joined:
    Jul 20, 2013
    #7
    Got my Macbook today and if I had the same issues as you I would return it. No question about it.
     
  8. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #8
    Yep, return it. Even a trackpad scratch isn't really acceptable OOB.

    Unfortunately things do sometimes go wrong in manufacturing - you won't have any problem getting an exchange.
     
  9. jkcerda macrumors 6502

    jkcerda

    Joined:
    Jun 10, 2013
    Location:
    Criminal Mexi Midget
  10. Altemose macrumors G3

    Altemose

    Joined:
    Mar 26, 2013
    Location:
    Elkton, Maryland
    #10
    The batteries are supposed to have 50% charge, but that can vary. The fact that it was scratched, had fingerprints, and randomly flickers makes me believe it was an opened Mac. I would bring it back and do a return and not a Genius appointment.
     

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