New MacBook Pro service question. Possible bad speakers. No bass / low frequencies

Discussion in 'MacBook Pro' started by JimBanville, Sep 30, 2015.

  1. JimBanville macrumors member

    Joined:
    Nov 18, 2014
    #1
    My 2015 13" MBP has awful sound (compared to my 2014 MBA, which has a very "balanced" sound). There are no low frequencies on my MBP. The speakers in my MBP sound more like headphones setting on a table... all high and mid frequencies. I noticed it the first time I turned it on. The start-up sound had a lightweight sound. Not what I was used to listening to from my MBA. Now, I'd didn't directly compare my computer side by side with another one, but listening to the same bass heavy song (Often by The Wkend) on mine (at home) and another identical one at a local non-Apple branded "Apple Store", I could feel the bass vibrations on the areas beside the trackpad on the one at the store At the same loud volume, no vibrations on mine. No bass at all. I will eventually take mine it to directly compare it.

    Now, this was a sealed unit I bought a month ago. If it is defective, am I more likely to get a brand new replacement from a real Apple Store as from a local Apple-authorized seller/services? I don't want refurbished.

    Thanks!!
     
  2. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #2
    They're not going to replace it, they'll repair it.
     
  3. JimBanville thread starter macrumors member

    Joined:
    Nov 18, 2014
    #3
    Hmm? I've read where they sometimes give people a new laptop right then. Do they give me a loaner?
     
  4. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #4
    Typically only for repeat issues.

    Nope. Although it may be a quick repair. I don't know what they're able to perform the same day.
     

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