New Macbook won't print to Ricoh work printer

Discussion in 'Mac Basics and Help' started by StevenSullivan, Aug 14, 2014.

  1. StevenSullivan macrumors newbie

    Joined:
    Aug 14, 2014
    #1
    Hello all,

    New to IOS here and still learning the ropes. I tried to connect my new Macbook Air to my work printer and it doesn't work. When I enter the IP address it recognized the printer and we are on the same network but when I print it doesn't work. I have a work "security code" which I entered under job log per a thread I read, and still nothing. I have exhausted what I'm capable of doing from reading threads and wonder if anyone can guide me??

    My Macbook is running OSX 10.9.4 and the printer is a Ricoh Aficio MP C2500.

    I've read forums about downloading drivers and some other tips but I'm not really sure how to proceed so if someone could guide the layperson I am when it comes to computers I'd love the help!
     
  2. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
    Location:
    Hartford, CT
    #2
    Ricoh by default do not support Macs, you will need to get the proper driver, which if they're anything like Savin they charge for.
     
  3. jonbravo77 macrumors 6502a

    jonbravo77

    Joined:
    Feb 20, 2008
    Location:
    Phoenix, AZ
    #3
    If you know the IP of the printer enter that in a web browser. Should get you to the printers web GUI. There should be a drivers page that you can download for Mac OS. You can try this site as well http://support.ricoh.com/bb/html/dr_ut_e/re/model/mpc25/mpc25en.htm also will fall on your IT departments shoulders. I am one of a few Mac users in my company and they can't help me because they are stupid when it comes to Mac's so I have to figure it out on my own.

    Hope this helps
     
  4. StevenSullivan thread starter macrumors newbie

    Joined:
    Aug 14, 2014
    #4
    I'm a Realtor so I don't have an IT department, I'm all on my own! I have downloaded the driver for my the same model printer I am attempting to connect to, and when I try to print something I can hear the printer wake up as if it is ready to print, yet it shuts back down to "sleep mode" and never actually prints anything. Very frustrating! I feel like I'm so close! :mad:
     
  5. jonbravo77 macrumors 6502a

    jonbravo77

    Joined:
    Feb 20, 2008
    Location:
    Phoenix, AZ
    #5
    Actually that's not true anymore. We just got a big Ricoh at work that has Bonjour and is AirPrint capable. Now if I can just get the stupid IT guys to have someone turn that back on it would be great.

    OP, is there any error messages or a yellow triangle with a ! next to the printer icon in the dock when you print?
     
  6. NT1440 macrumors G4

    NT1440

    Joined:
    May 18, 2008
    Location:
    Hartford, CT
    #6
    Ah, I was referring to the giant multifunction printers, and forgot that we have all bonjour and AirPrint services on lockdown here on campus.

    Glad to hear though. It would cost us $800 per multifunction from Ricoh and Savin just for the goddamn drivers, insane. :rolleyes:
     

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