New MacbookPro Touching TRACKPAD kills the mac!

Discussion in 'Mac Basics and Help' started by Macnewbie27, May 2, 2009.

  1. Macnewbie27 macrumors newbie

    Joined:
    May 2, 2009
    #1
    Hi Everybody,

    I've been a windows user for more than 10 years and finally i decided to try the mac. I bought a macbookpro (the newest one on the market = 4 Gb 1067 Mhz DDR3, 2,8 Ghz intel core 2 duo). I have been using it for a couple of months now without any problems - absolutely loving it - then all of a sudden 2 weeks ago something very strange happened. I was syncing my iphone (i don't know if this is associated with the problem but i should mention anyway) on the macbookpro and i disconnected it during syncing because it got stuck for some reason. Eversince i did that, the trackpad of the laptop started Not to respond. I can only move the cursor of the mouse but i can't register any clicks nor select any items from the dock or from my desktop. Not only that, but now everytime even if i slightly touch the trackpad (or move my finger on its surface) the whole system is freezing. By freezing i mean, i can move the cursor but i'm not able to click on anything plus the dock even won't respond when i go over it with the cursor. There's no magnifying effect and i can absolutely click on nothing!
    As an alternative, i tried to work with an external mouse (i have the mighty mouse) to see if it's gonna work and to my luck it does actually work. When i use the mighty mouse everything works fine but if i touch the trackpad (even accidentally) while using the mightymouse the whole system goes crazy again and this time i can't even use the mighty mouse so i simply have to restart my system (as this is the only way to unfreeze it). So basically, not only the trackpad went to hell but everytime i touch it the whole system goes to hell. So everytime i travel i have to take the mighty mouse with me and i can't enjoy the trackpad whatsoever.

    Do you have any ideas why this would happen? I know there are no viruses known for mac , but could it be a new virus? A factory fault? (which i doubt because for months it just worked fine). If anyone could help me about how to save my mac, please reply to my thread.

    Thanks a bunch in advance.
     
  2. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #2
    Take it to the apple store and have a genius take a look. Most likely they will have to repair or replace it.
     
  3. Tallest Skil macrumors P6

    Tallest Skil

    Joined:
    Aug 13, 2006
    Location:
    1 Geostationary Tower Plaza
    #3
    This isn't even possible. Take it to an Apple Store.
     
  4. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #4
    Personally I would try an SMC/PRAM reset of the system, attempting some Disk Utility processes, with a possibility of reinstalling the OS to combat any kind of software issue that may have unexpectedly cropped up. These steps can also be performed by a certified Mac Genius at the store so no worries if you don't feel comfortable with it. Articles on how to do so for reference if you want to play a bit with the Mac before throwing in the towel: resetting SMC, resetting PRAM, repairing disk/disk permissions, and last but not least the reinstall.
     
  5. Macnewbie27 thread starter macrumors newbie

    Joined:
    May 2, 2009
    #5
    Thank you for your help everyone, i think i'll take it to the apple store to get it fixed, looks like the best way to solve the problem.
     
  6. Macnewbie27 thread starter macrumors newbie

    Joined:
    May 2, 2009
    #6
    PRAM reset worked! It's working again no problem now. Thank you very much JediMeister, you saved me a lot of trouble!
     
  7. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008

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