New major issue 27" i7

djcorrosive

macrumors regular
Original poster
Feb 22, 2009
162
0
Brisbane, Australia
Well I just received mine, and I turned it on and I was welcomed to a digusting 3 beep tone! Blank screen and that's it!

Talking to apple to a well yes a Indian who had very poor English skills
and he has no idea so I demanded to speak to someone else so I'm waiting again! What could be th problem? Ram?


He told me that there is a very large volum who have called in the past 2 weeks with the issue. Like **** sakes
 

djcorrosive

macrumors regular
Original poster
Feb 22, 2009
162
0
Brisbane, Australia
Sorry but where i'm from million of people are sick of speaking to people from india, china, etc etc and not being able to understand a single word they are saying. To me those people should not have jobs till they learn to speak properly.

But all in all this thead isn't about that.

Its about a new issue that is coming up with the new imacs!

It seems he said that the issues with the screens have been fixed, but over the past 2 weeks they been flooded with calls regarding a ram fault which then makes your system a DOA!

Quality control people.
 

MacHamster68

macrumors 68040
Sep 17, 2009
3,252
3
as we pointed out in other posts , all these issues and problems have absolute noting to do with apple , apple is only selling the iMac but its build in china from parts sourced from all over the planet
so we can not blame apple for fitting non working parts, as these parts should have been checked by the manufacturer of these parts
apple is in the same situation as you as a customer , they received not working components and got the chinese to fit them into the iMac , so blame the manufacturer and not apple

thats called outsourcing

outsourcing, which means if you cant do it yourself and make profit , then get less competent people to do it for you and make profit and if something goes wrong you always got someone else to blame but not yourself
 

JimAtLaw

macrumors 6502
Sep 26, 2006
272
0
Bay Area, CA
as we pointed out in other posts , all these issues and problems have absolute noting to do with apple , apple is only selling the iMac but its build in china from parts sourced from all over the planet
so we can not blame apple for fitting non working parts, as these parts should have been checked by the manufacturer of these parts
apple is in the same situation as you as a customer , they received not working components and got the chinese to fit them into the iMac , so blame the manufacturer and not apple

thats the drawback of outsourcing
That's right, Apple has no responsibility for the machines it sells! If they contain faulty parts, Apple is blameless! They shouldn't have, oh, for example, actually tested the machines before shipping them out... QC is so 20th century! :rolleyes:
 

xSPRINTERx

macrumors regular
Dec 14, 2009
167
0
Leicester
as we pointed out in other posts , all these issues and problems have absolute noting to do with apple , apple is only selling the iMac but its build in china from parts sourced from all over the planet
so we can not blame apple for fitting non working parts, as these parts should have been checked by the manufacturer of these parts
apple is in the same situation as you as a customer , they received not working components and got the chinese to fit them into the iMac , so blame the manufacturer and not apple

thats called outsourcing, which means if you cant do it yourself and make profit , then get less competent people to do it for you and make profit and if something goes wrong you always got someone else to blame but not yourself
Im sorry, I work for a large blue chip company. We "outsource" a lot of our product range to various smaller / more cost effective suppliers and manufacturers.

We have our own people working in these plants ensuring that our product with our name on meets the end users needs and our specification.

Everyone of the broken units is 100% Apples fault.
 

MacHamster68

macrumors 68040
Sep 17, 2009
3,252
3
:eek: you cant be serious we are talking about apple , i got the idea apple is never to blame for anything , like you cant blame god for earthquakes , now i'm totally confused :confused:
 

JimAtLaw

macrumors 6502
Sep 26, 2006
272
0
Bay Area, CA
:eek: you cant be serious we are talking about apple , i got the idea apple is never to blame for anything , like you cant blame god for earthquakes , now i'm totally confused :confused:
Sorry, the superfan crowd here is so crazy sometimes that others of us may have mistaken sarcasm on your part for seriousness - your comment above is the kind of rationalization some others around here would actually make in earnest in defending absolutely anything Apple does.
 

AlaskaMoose

macrumors 68000
Apr 26, 2008
1,519
890
Alaska
Not sure you should be talking about someone else's language skills.
There is nothing wrong with what the OP said about language skills. At least in the US, when one buys an Apple computer there is a period of 90-day telephone support. Lets say that I live in the US and call an Apple technician to explain a problem I am having with my new iMac: should I have to speak Mandarin or whichever language the technician speaks? Shouldn't it be the other way around?
------
To the OP: I have no idea how it works in AU, but in the US all I have to do is to visit the Apple web page, select "Support," and under "Support" choose to have an Apple technician calling me at a specific time. I wonder if an English-speaking Apple technician can call you at AU?
 

Sir Cecil

macrumors 6502a
Mar 31, 2008
793
0
Lets say that I live in the US and call an Apple technician to explain a problem I am having with my new iMac: should I have to speak Mandarin or whichever language the technician speaks?
Are there any other English-speaking Apple customers in the USA, Australia or Europe who have been required to speak Mandarin when talking to an Apple technician?
 

mdoyle

macrumors member
Jan 3, 2010
74
0
I can see where people are coming from regards offshore calls centres. God knows i 've had my problems with them esp AOL and ACER. My company have a offshore call centre and we get calls transferred in and transferred out and yes there is a language barrier. But until the world stops chasing a hefty profit margin, these offshore call centres is something we are just going to have to accept. In alot of situations you can't fault there desire to help just a lack of tech knowledge and training by the parent company. Anyway with all electronic appliances there is bound to be a small percentage of faults. They were built by man and man has many faults. And unfort many companies produce in mass and are unable to test every single product sold so unfort we the buying public are the lab rats and the companies QC
 

MacHamster68

macrumors 68040
Sep 17, 2009
3,252
3
dont mention aol
i am a aol.uk customer ;) mac's are valuable computers and not supported by aol.uk
 

Ecoh

macrumors 6502a
Oct 30, 2009
650
23
USA
With Apple, I have always talked to people that sound like they are native U.S.. When I call somewhere where I get someone I can't understand, I just politely tell them I can't understand them and hang up and call again.
 

Btom

macrumors 6502a
Nov 19, 2009
571
0
Not sure you should be talking about someone else's language skills.
Well, there are some limits of how much of a slack we can accept.
If I am having a problem with a Prime Brand Name Product I shouldn't be guessing what the guy is telling me to make the product work. We shouldn't be settling for much less (or we'll keep getting bad products AND bad services).

Tom B.
 

knewsom

macrumors 6502a
Jun 9, 2005
949
0
Thankfully every time I've called Apple I've talked to people who were at least American or Eastern-European. God help me if I'd have been connected with an Ozzie... :rolleyes:
 

Ecoh

macrumors 6502a
Oct 30, 2009
650
23
USA
Thankfully every time I've called Apple I've talked to people who were at least American or Eastern-European. God help me if I'd have been connected with an Ozzie... :rolleyes:
I heard a guest lecturer from Scotland last month. Do they speak English ? :D She laughed about it and said she had been turned down the first time she applied for US citizenship because of her accent.
 

unamused

macrumors 6502
Oct 25, 2009
275
0
as we pointed out in other posts , all these issues and problems have absolute noting to do with apple , apple is only selling the iMac but its build in china from parts sourced from all over the planet
so we can not blame apple for fitting non working parts, as these parts should have been checked by the manufacturer of these parts
apple is in the same situation as you as a customer , they received not working components and got the chinese to fit them into the iMac , so blame the manufacturer and not apple

thats called outsourcing

outsourcing, which means if you cant do it yourself and make profit , then get less competent people to do it for you and make profit and if something goes wrong you always got someone else to blame but not yourself
:eek: you cant be serious we are talking about apple , i got the idea apple is never to blame for anything , like you cant blame god for earthquakes , now i'm totally confused :confused:
*I see what you did there* :p

Sadly, some people actually think that's the case...
 

Copyrajter

macrumors member
Oct 30, 2006
32
0
Brisbane, Australia
Sorry but where i'm from million of people are sick of speaking to people from india, china, etc etc and not being able to understand a single word they are saying. To me those people should not have jobs till they learn to speak properly.
Seriously, take your bogan racist remarks and go back into hiding. People like you are the reason Australia and Queensland in general comes across as ignorant and racist.

You disgust me.

And I LIVE in Brisbane.
 

SaSaSushi

macrumors 601
Aug 8, 2007
4,079
470
Takamatsu, Japan
Sorry but where i'm from million of people are sick of speaking to people from india, china, etc etc and not being able to understand a single word they are saying. To me those people should not have jobs till they learn to speak properly.
OK, I'll go along with that so long as we also agree that illiterate, hypocritical, racist morons are not allowed to post to user forums in English until they learn how to write properly.
 

iDisk

macrumors 6502a
Jan 2, 2010
825
0
Menlo Park, CA
Talking to apple to a well yes a Indian who had very poor English skills and he has no idea so I demanded to speak to someone else so I'm waiting again! What could be th problem? Ram?
Your the problem with society. Prejudice at its finest. You lost major points man, being frustrated about your product okay but then taking it to the level of being a racist, insensitive cretin, that's just crossing the line. :mad:

Your comment had nothing to do with your issue at hand.

Sorry but where i'm from million of people are sick of speaking to people from india, china, etc etc and not being able to understand a single word they are saying. To me those people should not have jobs till they learn to speak properly.
Now your still being a bigot. I hope your not from the USA (Cause you do not speak for me) If I come across someone who doesn't speak my language (english) I show patience and try to find a better way to communicate. If that doesn't work, I'll seek the alternative that will answer my problem. I don't make personal attacks on a culture or group of people.

I pray you do get your gorgeous iMac fixed.

I also pray you realize that people are people and ALL of us need to be compassionate and patient. Also you reap what you sow.

iDisk


:apple:
 
Aug 26, 2008
1,339
1
Err..while I don't really agree with the OP I just have to tell some of you that it is NOT racist or prejudiced (pre judge?) to say he got someone from India and it was hard to understand them. That is what you call recalling an incident.

Now if he had said people from India cannot learn proper English, that would be different.

Regardless, it wasn't a very nice sentiment at least.