New Mavericks user problems

Discussion in 'OS X Mavericks (10.9)' started by abz1981, Dec 5, 2013.

  1. abz1981 macrumors 65816

    Joined:
    Jan 3, 2011
    #1
    Hey guys

    So I finally upgraded from Lion to Mavericks today. I had an appointment with the genius bar today, where I had issues with safari showing websites upside down. They did a hardware test in store and all was fine. Genius suggested its software related. He offered to install Lion again, or Snow Lion, or Mavericks. I go, just go ahead and install Mavericks. He installed Mavericks over Lion, all my files etc were all there which is great.

    I took my MBA home, and I had a few updates available as you can see on attached image. The first update was for thunderbolt and for mail something to do with gmail. Anyways I went ahead an updated it. I restarted my MBA, when I restarted my MBA I got to the screen that said something along the lines of setting up your mac.

    So I waited and waited about 35 mins, nothing happened. I called :apple: care, who suggested I try and hold down cmd, alt and esc, nothing happened. So they suggested I restart my MBA. Which when I pressed the on and off button, it showed me my log in screen. I go okay. I log in, etc, and then it showed me my desktop. And the update that I tried to update was still showing as if its available to download.

    I tried downloading it again and restarted my mba. Now when I restarted my MBA the grey :apple: logo showed and below that I saw a little horizontal progress bar, which after a few seconds vanished and then my MBA screen goes all black.

    :apple: care then tells me to try it again, and again same issue. However when I look at my updates section, the updated I tried to download, downloaded successfully and was installed. Then it showed me another update available which is the one showing at the top of the image. I have tried downloading this again 3 times, but after the :apple: logo comes and goes after a few seconds and that progress bar vanishes, it keeps going back on to the main black screen (as if my MBA is off)

    I have tried a normal restart and my MBA restarts normally. However this update it does not seem to want to re-start on it, as it takes me to the black screen.

    I have tried setting up a test account username with full admin, and same problem is showing then too. I have also clicked on to the recovery option, as per :apple: care instructions and did repair disc permissions and repair disc and tried it again and still having this problem.

    So to summarise. I simply cannot seem to install the update that is showing, because when the MBA tries to restart now, it just ends up giving me a black screen. :apple: care are going to call me tomorrow now to see how I got on. Any other solutions or suggestions?

    oh and also whenever i log back in, I keep getting things from keychain asking me for my keychain password.


    thanks for reading.
     

    Attached Files:

  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    You don't happen to have Filevault encryption on do you?

    Try downloading the update directly from here and installing it. Make sure you are plugged in to AC power when you apply the update.
     
  3. abz1981 thread starter macrumors 65816

    Joined:
    Jan 3, 2011
    #3
    Hey

    Weaselboy. Its working now. Issue resolved. Looks like it was because I never had the AC power plugged in. I really do not know why :apple: care never asked this :confused::confused: It's resolved now.

    This moves me on to the second issue, I keep getting asked for my keychain password. I have included an image of this being asked, so If i close down one request another request opens up. It happens randomly. Any suggestions?

    key.jpg
     
  4. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #4
    Glad the FW update worked out.

    Does it seem to be those same services asking all the time? Those all look related to iCloud. Try going into System Prefs and completely unchecking everything on the sync list for iCloud then sign out of iCloud. Then sign back in and recheck all the boxes for services you want to use. Hopefully that will save the passwords properly and you won't be asked any more.
     
  5. abz1981 thread starter macrumors 65816

    Joined:
    Jan 3, 2011
    #5

    Thanks well i tried what you suggested, so far so good. Going to see how I get on with it.
     

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