New MBA 13 maxed out, freezes up with different colors!!!

Discussion in 'MacBook Air' started by rickhorn, Nov 15, 2010.

  1. rickhorn macrumors member

    rickhorn

    Joined:
    Feb 5, 2010
    #1
    Anyone experienced before? I remember there is a thread discussing this kind of display issue but I didn't found it.

    Syndrome: running regular applications (e.g. word, iworks, etc) suddenly system freezes up. The screen is blank with different colors, from purple, light blue, dark, yellow, etc.

    Question:

    1. is this OS level issue? or hardware issue like display panel?
    2. I book an appointment tomorrow morning. Do I have a chance to replace it with a brand new one?

    Thanks. :)
     
  2. KPOM macrumors G5

    Joined:
    Oct 23, 2010
    #2
    It isn't quite the same issue I had. Mine would simply not wake up if it went to sleep, even if I had programs running. It would just show a black screen, with the backlight on. Sometimes it would perk up by itself. Other times a few keystrokes or closing and reopening the lid would do it. Other times it required a power down, and one time I spent nearly 20 minutes trying to get it to power back up. I have no idea if it's hardware or software related. In any case, I did get a replacement.

    That said, all these reports of faulty MacBook Airs worry me.
     
  3. foiden macrumors 6502a

    Joined:
    Dec 13, 2008
    #3
    Sounds like you want to backup your data, just in case. However, if there are some defects, the good news is that they'll resolve those for free. I can't imagine them not sorting them all out within the first year of included Applecare service. Still, I understand it would suck, if you're mid travel and an issue arises.
     
  4. rickhorn thread starter macrumors member

    rickhorn

    Joined:
    Feb 5, 2010
    #4
    today i went to an apple store, got mba replaced...so far so good.
     
  5. teski macrumors regular

    Joined:
    Oct 23, 2010
    #5
    Great to hear Rick. My first maxed out MBA had a screen issue so Apple had another one shipped from China. I'm typing on the new as we speak and it's working great.
     
  6. mrsir2009 macrumors 604

    mrsir2009

    Joined:
    Sep 17, 2009
    Location:
    Melbourne, Australia
  7. Appleind macrumors regular

    Appleind

    Joined:
    Nov 12, 2010
    #7

    So far so good but so many reported defects is making me wonder :confused:
     

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