New MBA/ sudden gray screen

Discussion in 'MacBook Air' started by MSFT, Dec 31, 2013.

  1. MSFT macrumors member

    Joined:
    Dec 14, 2013
    #1
    New MBA--refurb less than 14 days into ownership.

    When working on the computer, occasionally (about 4 times now) if I let it sit idle (I assume long enough for the display to dim), the screen will go gray and freeze/not respond to keyboard commands. The keyboard backlight will stay on. I can manage to reset it after manipulating the power button a few times.

    I do not lose any work; OSX allows me to reopen the windows I had up before the freeze.

    Any idea what this could be? Advice? Thanks.
     
  2. mattwolfmatt macrumors 65816

    mattwolfmatt

    Joined:
    Jun 7, 2008
    #2
    No idea what it would be, I'd try to do a screen shot and see what you get (Command+shift+3). If that doesn't do anything, take a photo of it and take it to the Apple store, that shouldn't happen.
     
  3. mpantone macrumors 6502

    Joined:
    Mar 20, 2009
    #3
    Not normal behavior.

    Invoke the factory warranty. That's what it's there for.

    Give Apple a chance to get it right.
     
  4. MSFT thread starter macrumors member

    Joined:
    Dec 14, 2013
    #4
    Thanks for the advice. That's what I'm thinking. I'll try to replicate the problem and get a screen shot.

    Happy new year! :D
     
  5. Dweez macrumors 65816

    Dweez

    Joined:
    Jun 13, 2011
    Location:
    Down by the river
    #5
    Best of luck, I'd say the odds are good that Apple will replace the unit.
     
  6. MSFT thread starter macrumors member

    Joined:
    Dec 14, 2013
    #6
    Update

    Turned out to be an issue with the OS. Reinstall solved the problem. Thanks for the outstanding service from the gentleman at the Boston Genius Bar whose name I failed to catch.
     

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