New MBA/ sudden gray screen

Discussion in 'MacBook Air' started by MSFT, Dec 31, 2013.

  1. MSFT macrumors member

    Dec 14, 2013
    New MBA--refurb less than 14 days into ownership.

    When working on the computer, occasionally (about 4 times now) if I let it sit idle (I assume long enough for the display to dim), the screen will go gray and freeze/not respond to keyboard commands. The keyboard backlight will stay on. I can manage to reset it after manipulating the power button a few times.

    I do not lose any work; OSX allows me to reopen the windows I had up before the freeze.

    Any idea what this could be? Advice? Thanks.
  2. mattwolfmatt macrumors 65816


    Jun 7, 2008
    No idea what it would be, I'd try to do a screen shot and see what you get (Command+shift+3). If that doesn't do anything, take a photo of it and take it to the Apple store, that shouldn't happen.
  3. mpantone macrumors 6502

    Mar 20, 2009
    Not normal behavior.

    Invoke the factory warranty. That's what it's there for.

    Give Apple a chance to get it right.
  4. MSFT thread starter macrumors member

    Dec 14, 2013
    Thanks for the advice. That's what I'm thinking. I'll try to replicate the problem and get a screen shot.

    Happy new year! :D
  5. Dweez macrumors 65816


    Jun 13, 2011
    Down by the river
    Best of luck, I'd say the odds are good that Apple will replace the unit.
  6. MSFT thread starter macrumors member

    Dec 14, 2013

    Turned out to be an issue with the OS. Reinstall solved the problem. Thanks for the outstanding service from the gentleman at the Boston Genius Bar whose name I failed to catch.

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