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latestmonkey

macrumors 6502
Original poster
Aug 13, 2002
309
0
I just bought a new Seagate Goflex Desk USB 3.0 drive (last year's model cause it was on sale at Staples) and my new 13" MBP simply won't recognize it.

When I plug it into my old Snow Leopard Mac USB 2.0, it recognizes it fine. Also, when I switch the adapters (that's one of the features of the GoFlex line) to the FW800, the new MBP recognizes it no problem.

I don't think my USB 3 ports are faulty as other items plug in fine (although none have been USB 3 before).


Any suggestions?

thanks
 
Last edited:

eagandale4114

macrumors 65816
May 20, 2011
1,011
1
I plugged in the serial number on the seagate site and it said no firmware update available.



What console? I looked in system info / about this mac, if that's what you mean?

Type in console in spotlight. You will find the app. Plug the drive in and post a screenshot of recent logs.
 
Comment

latestmonkey

macrumors 6502
Original poster
Aug 13, 2002
309
0
ahhh ok.

here's what I get:

Code:
7/2/12 9:43:13.940 PM com.apple.launchd.peruser.501: (com.akamai.client.plist[915]) Bug: launchd_core_logic.c:4753 (25693):13
7/2/12 9:43:15.000 PM kernel: USBF:	5380.978	IOUSBInterface[0xffffff800c38b200]::joinPMtree - could not find the hub device
7/2/12 9:43:15.000 PM kernel: [0xffffff800c38b400](1)/(5) Device not responding
7/2/12 9:43:16.000 PM kernel: [0xffffff800c391a00](1)/(5) Device not responding
7/2/12 9:43:17.000 PM kernel: [0xffffff800c391800](1)/(5) Device not responding
7/2/12 9:43:18.000 PM kernel: [0xffffff800c391800](2)/(5) Device not responding
7/2/12 9:43:20.000 PM kernel: [0xffffff800c392e00](3)/(5) Device not responding
7/2/12 9:43:20.000 PM kernel: [0xffffff800c671800](1)/(5) Device not responding
7/2/12 9:43:21.000 PM kernel: [0xffffff800c392e00](1)/(5) Device not responding
7/2/12 9:43:22.000 PM kernel: [0xffffff800c393400](2)/(5) Device not responding
7/2/12 9:43:22.000 PM kernel: [0xffffff800a482200](1)/(5) Device not responding
7/2/12 9:43:23.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:24.000 PM kernel: [0xffffff800c392e00](1)/(5) Device not responding
7/2/12 9:43:25.000 PM kernel: [0xffffff800c391e00](1)/(5) Device not responding
7/2/12 9:43:29.000 PM kernel: [0xffffff800c391800](4)/(5) Device not responding
7/2/12 9:43:30.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:31.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:33.000 PM kernel: [0xffffff800c393400](3)/(5) Device not responding
7/2/12 9:43:33.000 PM kernel: [0xffffff800c391800](1)/(5) Device not responding
7/2/12 9:43:34.000 PM kernel: [0xffffff800c38b400](1)/(5) Device not responding
7/2/12 9:43:35.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:36.000 PM kernel: [0xffffff800c393400](2)/(5) Device not responding
7/2/12 9:43:37.000 PM kernel: [0xffffff800c390400](2)/(5) Device not responding
7/2/12 9:43:38.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:40.000 PM kernel: [0xffffff800c38de00](3)/(5) Device not responding
7/2/12 9:43:40.000 PM kernel: [0xffffff800c671800](1)/(5) Device not responding
7/2/12 9:43:41.000 PM kernel: [0xffffff800c671800](1)/(5) Device not responding
7/2/12 9:43:42.000 PM kernel: [0xffffff800c392e00](2)/(5) Device not responding
7/2/12 9:43:42.000 PM kernel: [0xffffff800c38b400](2)/(5) Device not responding
7/2/12 9:43:43.000 PM kernel: [0xffffff800c38de00](2)/(5) Device not responding
7/2/12 9:43:43.000 PM kernel: [0xffffff800c38de00](1)/(5) Device not responding
 
Comment

eagandale4114

macrumors 65816
May 20, 2011
1,011
1
ahhh ok.

here's what I get:

Code:
7/2/12 9:43:13.940 PM com.apple.launchd.peruser.501: (com.akamai.client.plist[915]) Bug: launchd_core_logic.c:4753 (25693):13
7/2/12 9:43:15.000 PM kernel: USBF:	5380.978	IOUSBInterface[0xffffff800c38b200]::joinPMtree - could not find the hub device
7/2/12 9:43:15.000 PM kernel: [0xffffff800c38b400](1)/(5) Device not responding
7/2/12 9:43:16.000 PM kernel: [0xffffff800c391a00](1)/(5) Device not responding
7/2/12 9:43:17.000 PM kernel: [0xffffff800c391800](1)/(5) Device not responding
7/2/12 9:43:18.000 PM kernel: [0xffffff800c391800](2)/(5) Device not responding
7/2/12 9:43:20.000 PM kernel: [0xffffff800c392e00](3)/(5) Device not responding
7/2/12 9:43:20.000 PM kernel: [0xffffff800c671800](1)/(5) Device not responding
7/2/12 9:43:21.000 PM kernel: [0xffffff800c392e00](1)/(5) Device not responding
7/2/12 9:43:22.000 PM kernel: [0xffffff800c393400](2)/(5) Device not responding
7/2/12 9:43:22.000 PM kernel: [0xffffff800a482200](1)/(5) Device not responding
7/2/12 9:43:23.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:24.000 PM kernel: [0xffffff800c392e00](1)/(5) Device not responding
7/2/12 9:43:25.000 PM kernel: [0xffffff800c391e00](1)/(5) Device not responding
7/2/12 9:43:29.000 PM kernel: [0xffffff800c391800](4)/(5) Device not responding
7/2/12 9:43:30.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:31.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:33.000 PM kernel: [0xffffff800c393400](3)/(5) Device not responding
7/2/12 9:43:33.000 PM kernel: [0xffffff800c391800](1)/(5) Device not responding
7/2/12 9:43:34.000 PM kernel: [0xffffff800c38b400](1)/(5) Device not responding
7/2/12 9:43:35.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:36.000 PM kernel: [0xffffff800c393400](2)/(5) Device not responding
7/2/12 9:43:37.000 PM kernel: [0xffffff800c390400](2)/(5) Device not responding
7/2/12 9:43:38.000 PM kernel: [0xffffff800c393400](1)/(5) Device not responding
7/2/12 9:43:40.000 PM kernel: [0xffffff800c38de00](3)/(5) Device not responding
7/2/12 9:43:40.000 PM kernel: [0xffffff800c671800](1)/(5) Device not responding
7/2/12 9:43:41.000 PM kernel: [0xffffff800c671800](1)/(5) Device not responding
7/2/12 9:43:42.000 PM kernel: [0xffffff800c392e00](2)/(5) Device not responding
7/2/12 9:43:42.000 PM kernel: [0xffffff800c38b400](2)/(5) Device not responding
7/2/12 9:43:43.000 PM kernel: [0xffffff800c38de00](2)/(5) Device not responding
7/2/12 9:43:43.000 PM kernel: [0xffffff800c38de00](1)/(5) Device not responding

Next item:
Does the drive work on other computers?
 
Comment

eagandale4114

macrumors 65816
May 20, 2011
1,011
1
sorry, this might be irrelevant to this topic but can i just ask a quick question?
If i have an external hard drive that has usb 2.0 -->

http://www.amazon.com/Western-Digit...rds=western+digital+external+hard+drive+500gb

...will i still be able to enjoy the fast transfer rate when connecting it to the usb 3.0 port of any of these new macbooks? And anyone know how fast it would be, approximately?

Thanks in advance.

No difference. The max speed of your drive is USB 2.0. Using a faster port will not increase the speed of transfer.
 
Comment

tbl

macrumors member
Jul 14, 2010
60
5
Hey! I'm having the same problem with the same exact drive. After doing some reading up on the issue, it seems that our problem is at least in part due to faulty seagate drivers.

http://forums.seagate.com/t5/GoFlex-GoFlex-Desk-GoFlex-Pro/Seagate-s-PC-MAC-USB-3-0-Goflex-drivers-not-Mac-compatible/m-p/164008

After doing what "Adsy" on that thread suggested, I was able to get the drive to mount... but unfortunately it's still a very shaky affair. When i plugged the drive in again, it didn't mount.
 
Comment

latestmonkey

macrumors 6502
Original poster
Aug 13, 2002
309
0
I decided to just use it on my Snow Leopard mac via firewire.

Btw, here's the response I got from Seagate.

Thank you for contacting Seagate.

Macs in general tend to have issues with USB 3, however, usually they will at least show up. Did your Mac actually come with a USB 3 port? USB 3 will be no faster unless it is plugged into a USB 3 port, which Apple has stated they are not supporting at this time. Do any other USB 3 devices work on your Lion Mac?

If you have any additional questions you may call us during your regional business hours listed below. For your convenience we also have on-line chat assistance.

Of course, I specifically told them I had a new MBP 2012 with USB 3 ports. :rolleyes:
 
Comment

Yawn66

macrumors member
Jun 14, 2012
51
0
Try connecting the USB 3 disk to your Mac via a USB 2 hub. Of course that will slow it down to ~ 30 MB/s, but at least you'll be able to use it.

It appears Apple's USB 3 drivers are crap, at least their current version. I cannot get any USB 3 drives to work at USB 3 speeds if they are not directly connected to my 2012 MBA. :(

https://forums.macrumors.com/threads/1399179/
 
Comment
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