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NEW MBP 17" Screen has "teething" issues - a Genius

B

billandy

macrumors regular
Original poster
Oct 26, 2007
151
0
Cambridge, United Kingdom
Went to an Apple Store this afternoon to see the new 17-inch MacBook Pro. Unfortunately they only had the glossy version on display.

Never mind, I noticed that the particular unit had a very strange colour scheme and despite being at full brightness, the screen is as bright as 1/3 of that of a 15-inch model next to it. Asked a Genius, he said "we are experiencing some teething problems with the new 17-inch...".

Anyone here seen/own one of the new 17-incher?
 
I have seen it. Its basically a light bleed on the bottom that creates a "Teeth" like figure. Its usually caused by improper connection of the LCD cord to the motherboard but it can be a issue with the backlit also. I had that issue on my Unibody MacBook after I mis-seated the cord.
 
Damn, Apple quality control issues continue. As a first time Mac buyer it's disappointing, but now that my MBP is in perfect shape I love it.
 
billandy said:
Anyone here seen/own one of the new 17-incher?
Click to expand...

You might try checking some of the many 17" threads already posted in the last week or so, with countless contributions from the very people whose observations you are seeking.
 
Sir Cecil said:
You might try checking some of the many 17" threads already posted in the last week or so, with countless contributions from the very people whose observations you are seeking.
Click to expand...

pretty much, this doesn't need a new thread as theres already 4 threads on the topic.

ayeying said:
I have seen it. Its basically a light bleed on the bottom that creates a "Teeth" like figure. Its usually caused by improper connection of the LCD cord to the motherboard but it can be a issue with the backlit also. I had that issue on my Unibody MacBook after I mis-seated the cord.
Click to expand...

By "teething" the original poster didn't literally mean teeth, he was referring to early production problems. "Teething" in English means Early.
 
kastenbrust said:
pretty much, this doesn't need a new thread as theres already 4 threads on the topic.



By "teething" the original poster didn't literally mean teeth, he was referring to early production problems. "Teething" in English means Early.
Click to expand...

I posted this because I thought that it's quite extraordinary that 1st, even the demo unit at Apple Store had such problem, which is definitely production defect; 2nd, the Apple Genius I talked to sorta acknowledged this issue and described it using the standard Apple PR term "teething" that became popular since the introduction of MobileMe.

Let's keep an eye and see where this is going and how high the defect rate really is that even my local Apple Store became one of the "lucky" recipients of a faulty display.

Maybe the factory girl's eating her lunch box while assembling that particular unit and the crumbs dropped into the socket connector? But still the display was fully functional, just the brightness was so low that you can barely see the desktop in Apple Store. Funny though when I entered that's the only machine no one's playing with, probably screen too dim? lol... how sarcastic
 
oh... and one more thing...

i also noticed that the estimated battery life when i took the plug off from 100% is 2.5 hours???!!! i get 2.5 hours from my 2.5 year old mbp! ???!!!
 
This has been mostly figured out here on this forum.

The new 17" MacBook Pro uses three panels:
9C98 (Glossy)
9C99 (Glossy)
9CAC (Anti glare, Samsung)

9C98 is the panel that is coming out dim. I was in the Derby Street Apple Store this afternoon and both 17" MacBook Pros they had on display were 9C99 panels and looked almost as bright as the 9C85 15" MacBook Pro next to it.
 
Can we make a temporary sticky? I'm getting tired of all different threads pertaining to the same issue.
 
billandy said:
oh... and one more thing...

i also noticed that the estimated battery life when i took the plug off from 100% is 2.5 hours???!!! i get 2.5 hours from my 2.5 year old mbp! ???!!!
Click to expand...

What did you had running at the time?
 
DHagan4755 said:
This has been mostly figured out here on this forum.

The new 17" MacBook Pro uses three panels:
9C98 (Glossy)
9C99 (Glossy)
9CAC (Anti glare, Samsung)

9C98 is the panel that is coming out dim. I was in the Derby Street Apple Store this afternoon and both 17" MacBook Pros they had on display were 9C99 panels and looked almost as bright as the 9C85 15" MacBook Pro next to it.
Click to expand...
I've seen 2 9C99 at my local Apple Store, and they were both dim as well. Not even close to being as bright as the 15" MBP.
 
Big surprise, first version has lots of problems. Its not like all "new" products have problems, and its usually best to wait till all the probs are gone....o wait...hmmm
 
I have checked two 17" UBMBP and one of them was perfect while the other one suffered from very dim screen + some bezel defects :confused:
 
Optical illusion. I visited the Apple Store and saw that a 15" looked brighter than the 17" next to it.
So I re-sized the Apple Store page that was being displayed to make it bigger on the 17" and now they both look the same brightness – the higher resolution of the 17" had been displaying the bright white page much smaller on the dark background than the 15" and it had therefore been perceived as being less bright overall.
 
Sir Cecil said:
Optical illusion. I visited the Apple Store and saw that a 15" looked brighter than the 17" next to it.
So I re-sized the Apple Store page that was being displayed to make it bigger on the 17" and now they both look the same brightness – the higher resolution of the 17" had been displaying the bright white page much smaller on the dark background than the 15" and it had therefore been perceived as being less bright overall.
Click to expand...

Brilliant!
 
Sir Cecil said:
Optical illusion. I visited the Apple Store and saw that a 15" looked brighter than the 17" next to it.
So I re-sized the Apple Store page that was being displayed to make it bigger on the 17" and now they both look the same brightness – the higher resolution of the 17" had been displaying the bright white page much smaller on the dark background than the 15" and it had therefore been perceived as being less bright overall.
Click to expand...

well "sir cecil", the inconvenient truth is that i could hardly see the content of the screen at all despite being at full brightness. why don't you travel down to cambridge and have a look yourself? maybe sir fred's £600k+ pension's also a nonexistent illusion? when even an apple genius acknowledged this issue?
 
I've got a couple of old mac using friends who keep telling me about the first mac commandment:

"Thou shalt not buy a version A."

As for the early production issues, doubtlessly some will trash it mercilessly while others will vigorously defend it and personally attack the critics.


Sigh.
 
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