New MBP Superdrive problem

Discussion in 'MacBook Pro' started by Eshyn, Aug 26, 2009.

  1. Eshyn macrumors member

    Aug 14, 2009
    I received my new 15" MBP yesterday and am already having a problem with the optical drive.

    I've been able to play two different DVD's with no problem at all but when I attempted to install Microsoft Office the drive makes a rhythmic buzzing sound and then spits the disc out after about 20 seconds. Since the DVD's were working without an issue I figured it was a bad disc. Well, I just stick the disc in my work computer (08 Macbook) and it accepted it. :(

    Is there any sort of fix I can do myself? Or do I need to bring it to an Apple store?

    FYI the MBP was a CTO.

    Thanks for any and all input.

    EDIT: Called Apple support and the IT person I spoke to had me reboot in safe mode and then reboot in regular mode and after that it took the disc without a problem. I asked him if it was perhaps due to a corrupted file and he said it was probable. I then asked him if that's common in a one day old computer and he said, 'No.'. So I'm hoping that is the last of my issues. *fingers crossed*

    EDIT: Nevermind. After it worked and I installed Office I went to re-insert the disc again just to see what would happen and I encountered the problem again. *sigh*

    I guess I should be giving Apple another call. What a headache..
  2. fehhkk macrumors 6502a


    Jun 11, 2009
    Chicago, IL
    Have you tried cleaning the disc? is it scratched?
  3. Eshyn thread starter macrumors member

    Aug 14, 2009
    Yeah, I wiped it down even though it was brand new, out of the packaging - there are no scratches or blemishes present.

    I made an appointment to visit the Apple store tonight. I'll report back once I consult with a 'Genius'.
  4. BittenApple macrumors 6502a


    Nov 29, 2008
    It sounds defective. Apple should swap out that drive.
  5. crazzyeddie macrumors 68030


    Dec 7, 2002
    Florida, USA
    I have this same problem on my uMBP. It won't read some pressed discs, like my EyeTV disc. I just use an external reader, but I haven't contact Apple about the problem.

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