New MBP trackpad stops working and Mac freezes?

Discussion in 'MacBook Pro' started by kat.hayes, Jun 27, 2016.

  1. kat.hayes macrumors 6502a

    Joined:
    Oct 10, 2011
    #1
    I've had a new 2015 MBP for about a month now and in the past week it has frozen twice, including the trackpad, making it useless. I can not force quit or do anything. The trackpad is not at all clickable. I have had to cut the power to it. Is anyone else having this type of problem?

    Thanks.
     
  2. JohnDS macrumors 65816

    Joined:
    Oct 25, 2015
    #2
    You need to look at the console logs to see what was happening when the computer froze.
     
  3. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #3
    I'd take it into Apple and have them take a look at it.

    Did you restore it from a Time Machine backup?
     
  4. kat.hayes thread starter macrumors 6502a

    Joined:
    Oct 10, 2011
    #4
    I did restore it from a backup. How might that affect things?
     

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