I'll call Apple to confirm what I think I see here on Monday but....
I bought my son a 13" MBP for his HS graduation 2 months ago. Soon after it began having some black screen issues and generally acting funky. (I own 3 other Macs at home, I use one at work and another son has one so I'm familiar with their regular behavior).
The black screens settled down and seemed to go away. Then a short bit later it seemed to have some charging issues. So he takes to to the Genius Bar, they open it and find what they call "corrosion" on the motherboard, agree to a repair and it goes way for a week.
Comes back and we see from the reciept that, basically, the guts were replaced. Motherboard, charger parts, top cover. A grand worth of part says the recepit.
It goes home and we plug it in and find that the charger light won't light. It lights for a second then goes out. It won't charge. he takes it back, they open it and tell him it's a bad battery and they'll order another one. WTF? They replaced a thousand dollars worth of parts and didn't check for a bad battery? The battery comes in, he takes the unit back in and leaves it for 2 days (yes, they said it'd take that long to put in the battery though they checked it in 3 minutes when they diagnosed it).
We pick it up...it seems fine now but again the receipt. Over $700 worth of parts. Again, WTF?
Something's weird that they would do that, no?
But more importantly...when I looked over the receipts more carefully for him, they state that the warranty is 90 days. So essentially the 1 year warranty we got when buying the thing has been reduced to 90 days (and of course the 60 days he''s he's owned it) b/c the guts are all "repairs" to them? Am I reading this right?
If so I think I'm up for raising a stink. Seriously...that's BS. I mean I love me my Macs but huh?
Am I missing something? I don't have the receipts in from of me to quote exact part numbers replaced and such but I can get those if it would help anyone have an informed opinion.
Thanks much.
I bought my son a 13" MBP for his HS graduation 2 months ago. Soon after it began having some black screen issues and generally acting funky. (I own 3 other Macs at home, I use one at work and another son has one so I'm familiar with their regular behavior).
The black screens settled down and seemed to go away. Then a short bit later it seemed to have some charging issues. So he takes to to the Genius Bar, they open it and find what they call "corrosion" on the motherboard, agree to a repair and it goes way for a week.
Comes back and we see from the reciept that, basically, the guts were replaced. Motherboard, charger parts, top cover. A grand worth of part says the recepit.
It goes home and we plug it in and find that the charger light won't light. It lights for a second then goes out. It won't charge. he takes it back, they open it and tell him it's a bad battery and they'll order another one. WTF? They replaced a thousand dollars worth of parts and didn't check for a bad battery? The battery comes in, he takes the unit back in and leaves it for 2 days (yes, they said it'd take that long to put in the battery though they checked it in 3 minutes when they diagnosed it).
We pick it up...it seems fine now but again the receipt. Over $700 worth of parts. Again, WTF?
Something's weird that they would do that, no?
But more importantly...when I looked over the receipts more carefully for him, they state that the warranty is 90 days. So essentially the 1 year warranty we got when buying the thing has been reduced to 90 days (and of course the 60 days he''s he's owned it) b/c the guts are all "repairs" to them? Am I reading this right?
If so I think I'm up for raising a stink. Seriously...that's BS. I mean I love me my Macs but huh?
Am I missing something? I don't have the receipts in from of me to quote exact part numbers replaced and such but I can get those if it would help anyone have an informed opinion.
Thanks much.
