Just got off a long slooow chat with Apple Support. Here is the issue: I had an iphone 6 for the last couple of years. It had some bugs in it, such as a weird popup appearing in the music app sometimes ("Now playing, swipe up to repeat" etc with no way to get it off the screeen), and my phone every once in a long while not autolocking after I sent a text. The screen just stayed on indefinitely. I spoke to Apple support about the latter problem when I had the 6, and they suggested it might be due to me being low on storage, since when that happens the phone can act buggy apparently. So last week I got a new iphone 8. When I got it home from the store, I piugged it into my mac computer and Restored from Backup to get all my apps and configurations the way I had them. But I also got the same bugs I had on the 6 on my new 8: the weird music pop up and the very occassional screen staying on after a sent text and not autolocking, etc. Apple Support person and myself both theorize that my setup restore transferred my old problems to my new phone, and they suggested the best way to fix this problem is not bothering with resets or another restore, which may just result in the same problems, but to take the radical and awful step of setting up my phone as new -- like literally new. Never restoring from backup and essentially starting from scratch. All my settings, old messages, app data, possibly contacts, etc and so forth no longer on my phone. Starting over as if this were my first smartphone and building from there. While this make sense, it's also an obviously horrible thing to contemplate doing. Are there any other things I could try to get my new phone working properly? Thanks!