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iPhone 8/Plus New Product Red 8 with dent in the frame :(

M

mackiee

macrumors member
Original poster
Mar 14, 2014
99
51
Got my Product Red 8 on Monday but haven't got the time to open the box until today. As soon as I remove the plastic sheet covering the phone I see this mark or dent in the anodized aluminum frame below the home button. It's not big but it's there and can easily be seen. What a disappointment... If it would have been on any other side of the frame I guess I would not have bothered but now... What would you do?

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mackiee said:
Got my Product Red 8 on Monday but haven't got the time to open the box until today. As soon as I remove the plastic sheet covering the phone I see this mark or dent in the anodized aluminum frame below the home button. It's not big but it's there and can easily be seen. What a disappointment... If it would have been on any other side of the frame I guess I would not have bothered but now... What would you do?

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Call Apple and/or take it back. If Apple is unwilling to replace or wants to charge do you have CC purchase protection coverage?
 
This is why I now only buy Apple products online. These things are really common nowadays and I had the same with the red 7 Plus last year. Much easier to return online than faff around with an Apple Store employee.
 
chabig said:
Ignore it and move on with life. Face the facts—with normal use, it’ll get more scratches and dents of that size.
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I completely disagree with your post. Why should the OP just “Ignore it and move on with life”? They paid for a product from Apple having an expectation it would be in new condition, having a dent on the casing is certainly Not new condition. Apple easily and happily would exchange this iPhone for a new one being that’s not how the intended this iPhone to be out of the box brand new. Especially given Apples hardware quality standards, I would not find that acceptable if there was a dent on the casing.
 
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mackiee said:
Got my Product Red 8 on Monday but haven't got the time to open the box until today. As soon as I remove the plastic sheet covering the phone I see this mark or dent in the anodized aluminum frame below the home button. It's not big but it's there and can easily be seen. What a disappointment... If it would have been on any other side of the frame I guess I would not have bothered but now... What would you do?

View attachment 759282
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Doesn't matter what anyone else would do. It's your phone and your choice. If it bothers you, exchange it. If it's not that big of a deal to you, live with it. Only you can make the decision.
 
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chabig said:
I made no suggestion to the OP. He asked what I would do and I told him.
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I understood the context your post. I was indicating why should somebody ignore it and move on with life given they are within the return period , you also _suggested_ “Face the facts”, which the actual facts is they have options to return it and receive a new unit, which is exactly how Apple would have intended it in the first place, Not to receive something that would be damaged out of the box. To me, That’s not acceptable, as I would expect a new product, not a damaged $800.00 iPhone.
 
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I didn’t mention it, but he could also put a case on the phone. Most cases will hide that small blemish.
 
mackiee said:
Got my Product Red 8 on Monday but haven't got the time to open the box until today. As soon as I remove the plastic sheet covering the phone I see this mark or dent in the anodized aluminum frame below the home button. It's not big but it's there and can easily be seen. What a disappointment... If it would have been on any other side of the frame I guess I would not have bothered but now... What would you do?

View attachment 759282
Click to expand...
Like many say, return the damaged item and get a replacement. Hopefully, you have an Apple Store close by.
 
Thanks for all the replies. Yes, I understand that it is all up to me but I wanted to hear the opinion of others.

I talked to the Apple support today (Sunday) and they filed my complain, I got a problem report number, and was asked to call back tomorrow when the "after sales" is working. I got a little irritated on the support guy when he said that they may send it in for a repair. Really, a brand new phone that I haven't even turned on? I said that I want/demand a new one of course. Lets see what they say about it when I call tomorrow. If they still are even thinking about a repair I will just send it back...
 
mackiee said:
Thanks for all the replies. Yes, I understand that it is all up to me but I wanted to hear the opinion of others.

I talked to the Apple support today (Sunday) and they filed my complain, I got a problem report number, and was asked to call back tomorrow when the "after sales" is working. I got a little irritated on the support guy when he said that they may send it in for a repair. Really, a brand new phone that I haven't even turned on? I said that I wanted/demand a new one of course. Lets see what they say about it when I call tomorrow. If they still are even thinking about a repair I will just send it back...
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Don’t worry, if Apple has direct support in your country, you’ll get a new device.
 
mackiee said:
Thanks for all the replies. Yes, I understand that it is all up to me but I wanted to hear the opinion of others.

I talked to the Apple support today (Sunday) and they filed my complain, I got a problem report number, and was asked to call back tomorrow when the "after sales" is working. I got a little irritated on the support guy when he said that they may send it in for a repair. Really, a brand new phone that I haven't even turned on? I said that I want/demand a new one of course. Lets see what they say about it when I call tomorrow. If they still are even thinking about a repair I will just send it back...
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I think the only reason they likely mentioned anything about the repair with the iPhone, is because they physically have not observed it in person and they are just going based off likely what they are to tell you based off their training. But given that there is an actual dent in the casing, they will just replace your iPhone, assuming everything is what you say.
 
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Return it. Part of the appeal of this phone is the beautiful red color. You shouldn't have to look at a scratch/dent on it when it is brand new.
 
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If you are asking I sense you want to return.

Up to you man, you are the one who's gonna have to live with this thing.
 
A lot of fuss over the hypothetical question of "What would you do?"... excuse me while I walk past you all with my new Red 8 Plus saying, "...and that's why god invented warranties!"
 
mackiee said:
Got my Product Red 8 on Monday but haven't got the time to open the box until today. As soon as I remove the plastic sheet covering the phone I see this mark or dent in the anodized aluminum frame below the home button. It's not big but it's there and can easily be seen. What a disappointment... If it would have been on any other side of the frame I guess I would not have bothered but now... What would you do?

View attachment 759282
Click to expand...
Simplier way if Apple Support is giving you trouble. Return it, buy a new one at another Apple Store.
 
As everyone else has said - if it really bothers you, take it to Apple. Take it to a physical Apple Store, they are much more likely to replace if you're there in person rather than doing it by phone or email.
 
Anonymous Freak said:
As everyone else has said - if it really bothers you, take it to Apple. Take it to a physical Apple Store, they are much more likely to replace if you're there in person rather than doing it by phone or email.
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And I also find that you get more consistent service in the store level then you will on the phone from representatives who will give multiple answers. It also helps in the store level, is they can physically see the phone where they can identify the damage versus sending it in by mail.
 
I would get it replaced, personally. It could be an issue with the color chipping off like it did on the iPhone 7 in black. I wouldn't take the time (months) to find out and it not be covered because it is a cosmetic issue.

Other than that, you paid damn good money for the device - it had better be in perfect condition when you get it.
 
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