iPhone 8(+) New Product Red 8 with dent in the frame :(

Discussion in 'iPhone' started by mackiee, Apr 22, 2018.

  1. mackiee macrumors member

    Joined:
    Mar 14, 2014
    #1
    Got my Product Red 8 on Monday but haven't got the time to open the box until today. As soon as I remove the plastic sheet covering the phone I see this mark or dent in the anodized aluminum frame below the home button. It's not big but it's there and can easily be seen. What a disappointment... If it would have been on any other side of the frame I guess I would not have bothered but now... What would you do?

    _20180422_122238.JPG
     
  2. canuckRus macrumors 6502a

    canuckRus

    Joined:
    May 18, 2014
    #2
    Call Apple and/or take it back. If Apple is unwilling to replace or wants to charge do you have CC purchase protection coverage?
     
  3. Joe h macrumors regular

    Joined:
    Sep 22, 2017
  4. chabig macrumors 603

    Joined:
    Sep 6, 2002
    #4
    Ignore it and move on with life. Face the facts—with normal use, it’ll get more scratches and dents of that size.
     
  5. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #5
    You have 14 days to return it. If you received it by mail, you can return it the same way or take it to your nearest Apple Store.
     
  6. jjj999 macrumors newbie

    Joined:
    Apr 22, 2018
    #6
    Return/replace. I have a perfect looking red.

    Yeah, no. Your "normal use" must be different than my normal use.
     
  7. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #7
    I’d get that replaced.

    Agree with this. Not everyone have scratches on their devices.

    Eg. My 6, after 3 years of normal usage didn’t have a single scratch or dent.

    In fact none of my phones ever did.
     
  8. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #8
    This is why I now only buy Apple products online. These things are really common nowadays and I had the same with the red 7 Plus last year. Much easier to return online than faff around with an Apple Store employee.
     
  9. SoN1NjA macrumors 68000

    SoN1NjA

    Joined:
    Feb 3, 2016
    Location:
    the pool
    #9
    Still not a good way to start out
     
  10. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    I completely disagree with your post. Why should the OP just “Ignore it and move on with life”? They paid for a product from Apple having an expectation it would be in new condition, having a dent on the casing is certainly Not new condition. Apple easily and happily would exchange this iPhone for a new one being that’s not how the intended this iPhone to be out of the box brand new. Especially given Apples hardware quality standards, I would not find that acceptable if there was a dent on the casing.
     
  11. Phone Junky macrumors 65816

    Phone Junky

    Joined:
    Oct 29, 2011
    Location:
    Sunshine State
    #11
    Doesn't matter what anyone else would do. It's your phone and your choice. If it bothers you, exchange it. If it's not that big of a deal to you, live with it. Only you can make the decision.
     
  12. chabig macrumors 603

    Joined:
    Sep 6, 2002
    #12
    I made no suggestion to the OP. He asked what I would do and I told him.
     
  13. Relentless Power, Apr 22, 2018
    Last edited: Apr 22, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #13
    I understood the context your post. I was indicating why should somebody ignore it and move on with life given they are within the return period , you also _suggested_ “Face the facts”, which the actual facts is they have options to return it and receive a new unit, which is exactly how Apple would have intended it in the first place, Not to receive something that would be damaged out of the box. To me, That’s not acceptable, as I would expect a new product, not a damaged $800.00 iPhone.
     
  14. chabig macrumors 603

    Joined:
    Sep 6, 2002
    #14
    I didn’t mention it, but he could also put a case on the phone. Most cases will hide that small blemish.
     
  15. democracyrules macrumors 6502a

    Joined:
    Nov 18, 2016
    #15
    Like many say, return the damaged item and get a replacement. Hopefully, you have an Apple Store close by.
     
  16. mackiee thread starter macrumors member

    Joined:
    Mar 14, 2014
    #16
    Thanks for all the replies. Yes, I understand that it is all up to me but I wanted to hear the opinion of others.

    I talked to the Apple support today (Sunday) and they filed my complain, I got a problem report number, and was asked to call back tomorrow when the "after sales" is working. I got a little irritated on the support guy when he said that they may send it in for a repair. Really, a brand new phone that I haven't even turned on? I said that I want/demand a new one of course. Lets see what they say about it when I call tomorrow. If they still are even thinking about a repair I will just send it back...
     
  17. akash.nu macrumors 604

    akash.nu

    Joined:
    May 26, 2016
    #17
    Don’t worry, if Apple has direct support in your country, you’ll get a new device.
     
  18. Relentless Power, Apr 22, 2018
    Last edited: Apr 22, 2018

    Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #18
    I think the only reason they likely mentioned anything about the repair with the iPhone, is because they physically have not observed it in person and they are just going based off likely what they are to tell you based off their training. But given that there is an actual dent in the casing, they will just replace your iPhone, assuming everything is what you say.
     
  19. bevsb2 macrumors 68000

    Joined:
    Nov 23, 2012
    #19
    Return it. Part of the appeal of this phone is the beautiful red color. You shouldn't have to look at a scratch/dent on it when it is brand new.
     
  20. Mrbobb macrumors 601

    Joined:
    Aug 27, 2012
    #20
    If you are asking I sense you want to return.

    Up to you man, you are the one who's gonna have to live with this thing.
     
  21. thizisweird macrumors member

    thizisweird

    Joined:
    Jul 20, 2017
    Location:
    Phoenix, AZ
    #21
    A lot of fuss over the hypothetical question of "What would you do?"... excuse me while I walk past you all with my new Red 8 Plus saying, "...and that's why god invented warranties!"
     
  22. LoveToMacRumors macrumors 68020

    LoveToMacRumors

    Joined:
    Feb 15, 2015
    Location:
    Canada
    #22
    Simplier way if Apple Support is giving you trouble. Return it, buy a new one at another Apple Store.
     
  23. Anonymous Freak macrumors 603

    Anonymous Freak

    Joined:
    Dec 12, 2002
    Location:
    Cascadia
    #23
    As everyone else has said - if it really bothers you, take it to Apple. Take it to a physical Apple Store, they are much more likely to replace if you're there in person rather than doing it by phone or email.
     
  24. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #24
    And I also find that you get more consistent service in the store level then you will on the phone from representatives who will give multiple answers. It also helps in the store level, is they can physically see the phone where they can identify the damage versus sending it in by mail.
     
  25. blairian89, Apr 23, 2018
    Last edited: Apr 23, 2018

    blairian89 macrumors 6502

    blairian89

    Joined:
    Dec 5, 2016
    Location:
    Texas
    #25
    I would get it replaced, personally. It could be an issue with the color chipping off like it did on the iPhone 7 in black. I wouldn't take the time (months) to find out and it not be covered because it is a cosmetic issue.

    Other than that, you paid damn good money for the device - it had better be in perfect condition when you get it.
     

Share This Page