iPhone 6(S)/Plus New replacement battery crapped, Apple refuses warranty?

[internetrando]

If the replacement threshold is 80%, then 93% capacity means the battery is 7/20 or 35% consumed. It should have rung a bell. If you spoke with a manager during your initial visit, then I'm even more disappointed.

This guy maths.

 

[Brian Y]

I'm glad you got it sorted, but they shouldn't have refused you in the first place.

Yes, the failure level is 80%, but (they know) the batteries are rated to hold 80% capacity after 500 cycles, not 47. There is always going to be a curve to it, but that failure speed is over 4x the expected rate.

 

[eicca]

I'm glad you got it sorted, but they shouldn't have refused you in the first place.

Yes, the failure level is 80%, but (they know) the batteries are rated to hold 80% capacity after 500 cycles, not 47. There is always going to be a curve to it, but that failure speed is over 4x the expected rate.

That was the point I kept trying to make but the manager kept insisting the battery wasn’t at fault. Roll my eyes.

 

[eicca]

So the display on my new replacement phone is slightly loose from the rest of the body. I can feel it shift when I touch it. What do you think, should I bother taking it back?

 

[JPack]

So the display on my new replacement phone is slightly loose from the rest of the body. I can feel it shift when I touch it. What do you think, should I bother taking it back?

I would consider taking it back. The display adhesive may not have been properly applied.

 

[44267547]

So the display on my new replacement phone is slightly loose from the rest of the body. I can feel it shift when I touch it. What do you think, should I bother taking it back?

From my past experience repairs, If it makes a ‘popping’ noise when you when you press on certain quadrants on the display, then the display is not seated evenly. Either way, it’s not intended to be like that, Apple will exchange it for another one for you. They won’t even contest your concern, they will just exchange it.

 

[posguy99]

So the display on my new replacement phone is slightly loose from the rest of the body. I can feel it shift when I touch it. What do you think, should I bother taking it back?

Why do you dance whether or not to make a warranty claim? Never understand these people...

 

[eicca]

I ask if it’s worth the time to pursue because I just don’t have the time. If it’s going to damage it, I’ll take it back. If it’s not a big deal, I’ve got a lot of other stuff to worry about.

 

[44267547]

I ask if it’s worth the time to pursue because I just don’t have the time. If it’s going to damage it, I’ll take it back. If it’s not a big deal, I’ve got a lot of other stuff to worry about.

You’re obviously concerned with it, so take it back. Unless you are completely content living with a defect that *you* paid for with your money, then that’s up to you. But obviously it’s discouraging enough where you decided to post about it, and with Apple’s customer service having a high reputation, why not take advantage of a free replacement? [Rhetorical]