New rMBP Late 2013 : USB3 port not working on the right side ?

[hamiltonDSi]

Hey guys,

I have a 1TB TOSHIBA USB 2 & 3 external HDD and a Late 2013 Retina Macbook Pro 15".

When I connect the HDD on the left side of my MacBook Pro a blue LED lights on - which indicates that it's connected via USB3 - on the HDD case, but when I connect it on the right side, a white LED lights on - which indicates that it's connected via USB2.

This computer is not even a week old (bought it brand new from an Apple Store in Italy).

Does the Retina Macbook Pro have only one USB3 port or my port on the right sight is not working correctly ?

Mind you, this Toshiba HDD is the only USB 3 accessory I have in my house so I can't connect something else for more testing.

Thank you !

 

[Quu]

All of its USB ports are USB 3.0 - Your USB Port on the right side is faulty.

 

[ISKOTB]

Just like Quu posted above it has two USB 3.0 like the image below..Since you just bought it then take is back to

Hey guys,

I have an 1TB Toshiba USB 2 & 3 external HDD and a Late 2013 Retina Macbook Pro 15".

When I connect the HDD on the left side of my MacBook Pro a blue LED lights on - which indicates that it's connected via USB3 - on the HDD case, but when I connect it on the right side, a silver LED lights on - which indicates that it's connected via USB2.

This computer is not even a week old (bought it brand new from an Apple Store in Italy).

Does the Retina Macbook Pro have only one USB3 port or my port on the right sight is not working correctly ?

Mind you, this Toshiba HDD is the only USB 3 accessory I have in my house so I can't connect something else for more testing.

Thank you !

 

[hamiltonDSi]

Thank you.
I'm going to call my friends to see if they have some USB 3 HDD's to make another test.
If indeed my port is faulty I will take back my computer to be repaired.

 

[Barney63]

Thank you.
I'm going to call my friends to see if they have some USB 3 HDD's to make another test.
If indeed my port is faulty I will take back my computer to be repaired.

If it is less than a week old as you say, I would want a new one rather than a repair.


Barney

 

[hamiltonDSi]

If it is less than a week old as you say, I would want a new one rather than a repair.


Barney

The computer was purchased 4 days ago but I received it 3 days ago.
I asked a friend who visited Italy to buy it for me because it's cheaper there.
I waited another day after the purchase for him to return because we live in Romania.

 

[Barney63]

The computer was purchased 4 days ago but I received it 3 days ago.
I asked a friend who visited Italy to buy it for me because it's cheaper there.
I waited another day after the purchase for him to return because we live in Romania.

Do you have Apple Stores in Romania?
I don't think it matters where you purchased it, you can return it to any Apple Store.

Barney

 

[hamiltonDSi]

Do you have Apple Stores in Romania?
I don't think it matters where you purchased it, you can return it to any Apple Store.

Barney

Nope. That's why it's expensive here.
We only have Authorized Apple Resellers like iStyle or Noumax.
They are just like Apple Stores (all products available, authorized repair service, you can configure your Mac before purchasing - built to order, lots of 3rd party cases & accessories, one-to-one sessions, all products ship in 24hrs when available and so on).

I can take my Mac to them, no problem. They will repair it under the 1 year international warranty.

Last year my iPhone 5 bought from Paris (France) had a faulty Lock Button and Noumax gave me a refurbished one on the spot. They only checked the serial number.

The only downside with this resellers are the prices which are a little bit more than in the U.S.
For example, in the U.S. a 11" Macbook Air is 899 $, here it's 1,360 $.

I paid for my Macbook Pro 2,030 Euros (2,772 $) at the Apple Store in Italy, if I had bought it from here at one of the Authorized Apple Resellers the price tag would have been 3,007 $...Hell NO !
I called my friend and asked him to buy it from me. Of course, he did. And I saved 300 bucks.
The only down side is this damned italian keyboard layout. Lol.


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Someone posted this on discussions.apple.com :

There seems to be an issue with all MBP-R's and some USB 3 drives - either the drive isn't recognized at all, the drive is recognized but copies files at USB 2 speeds, or the drives will simply not read/write properly - the latter seems to be your case.

It seems to be an Apple problem with the USB 3 ports which will likely be fixed by a firmware/software update. If I were you, I'd certainly file a bug report with Apple. I would also call vendors such as LaCie and OWC to see if they have USB 3 drives that are actually working with the MBP-R.

Looks like I'm not the only one. Can this really be a software issue ?

 

[hamiltonDSi]

I connected the HDD on my father's 13" Retina Macbook Pro and it works fine on both sides.
I'm gonna call one of the Authorized Resellers and sent the computer to them on monday for servicing. Damn

 

[hamiltonDSi]

Well, I feel silly.
I just restared my computer and now the port works fine. Troubleshooting 101 lol.

I'm glad that everything is perfect now and I can enjoy this beast of a computer.