New to Apple, need help Exchange email

Discussion in 'iPhone Tips, Help and Troubleshooting' started by TracyTrouble, Mar 6, 2014.

  1. TracyTrouble macrumors newbie

    Mar 6, 2014
    Hi All

    I am new to Apple and trying to set up my work email to my iPhone5S

    i seriously battling, i have all the details from my office have put them all in correct and it keeps failing the verification. then keeps asking me for an exchange password (?) i put in my password and it tells me its incorrect!

    the IT guy at my office also doesnt know what to do!!

  2. Brian Y macrumors 68040

    Oct 21, 2012
    What exchange server are you using? Is it an internal one? Or an outsourced one (like for example).

    The trick for exchange I found is to set the username to <loginname> - not your actual email address though.

    So say you use, your email address is and your exchange login is user. In the exchange user field try putting
  3. TracyTrouble thread starter macrumors newbie

    Mar 6, 2014
    Hi Brian - thanks for your speedy reply.

    the server i was given by by IT dept is

    of course i am the first staff member to get an iphone but the guy in IT has connected the office iPad with the same settings and he is fine :rolleyes:

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