New to Apple, need help Exchange email

Discussion in 'iPhone Tips, Help and Troubleshooting' started by TracyTrouble, Mar 6, 2014.

  1. TracyTrouble macrumors newbie

    Joined:
    Mar 6, 2014
    #1
    Hi All

    I am new to Apple and trying to set up my work email to my iPhone5S

    i seriously battling, i have all the details from my office have put them all in correct and it keeps failing the verification. then keeps asking me for an exchange password (?) i put in my password and it tells me its incorrect!

    the IT guy at my office also doesnt know what to do!!

    anyone??
     
  2. Brian Y macrumors 68040

    Joined:
    Oct 21, 2012
    #2
    What exchange server are you using? Is it an internal one? Or an outsourced one (like outlook.com for example).

    The trick for exchange I found is to set the username to <loginname>@domain.com - not your actual email address though.

    So say you use outlook.com, your email address is something@nothing.com and your exchange login is user. In the exchange user field try putting user@nothing.com
     
  3. TracyTrouble thread starter macrumors newbie

    Joined:
    Mar 6, 2014
    #3
    Hi Brian - thanks for your speedy reply.

    the server i was given by by IT dept is owa.company.com

    of course i am the first staff member to get an iphone but the guy in IT has connected the office iPad with the same settings and he is fine :rolleyes:
     

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