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idntknw

macrumors regular
Original poster
Nov 11, 2012
154
19
Please forgive this lame question, but I am having an issue since I upgraded to El Cap from Yosemite on my 2012 Mac Mini. The issue is with Photoshop CC 2015.5. It crashes when opening a RAW image from ACR.

I created a new user account in El Cap and it seems to work properly from that account. Is there a easy way to just use that new account and have all my documents and such accessible from that new account? And possibly just remove the old account. Does this seem the most logical and simplest thing to do?

Thanks
 
It sounds like you have something running in the first account that is causing a conflict.

Just as a test, try holding the shift key at boot to the old account to boot to safe mode. See if that fixes it. Safe mode stops all launch and startup items from running.

If that fixes it, download the app Etrecheck and run the app from both accounts. It will create a report showing all launch and startup items in each account. Save the report and compare the two to see what is running in one account and not the other, then start removing those items to narrow it down.
 
Thanks for the reply. I tried safe mode and PS seemed to run ok. But the openGL was greyed out in preferences.

I ran the Etrecheck and compared but I really couldn't make much out of it. There were differences in some of the results.

I may try to uninstall PS and try again. Is there a way to delete every single thing that PS put on my computer so I can start completely fresh?

I noticed since upgrading to Capitan it takes a lot longer to restart and shutdown. I have a SSD for all apps and have my home folder on a HDD.

If I do a fresh install of Capitan can I use Migration assistant to put my programs back on it from a external backup I have?
 
Last edited:
Re: Mac uninstallers: there are some out there that do deep dives to track down config files, plists, etc. I have one, but not near Mac right now, so can't provide specific name.

Worse comes to worse: can do following, and similar, to track down pieces out there. Mac names track close to vendor/app name:

Code: 
cd ~/Library
find . -type f -name 'com.adobe*'
cd /Library
find . -type f -name 'com.adobe*'

Can probably do similar via Spotlight search, depending on settings.

Should have a list of things to delete.

Then can do clean re-install of Photoshop.
 
idntknw said:
I noticed since upgrading to Capitan it takes a lot longer to restart and shutdown. I have a SSD for all apps and have my home folder on a HDD.

If I do a fresh install of Capitan can I use Migration assistant to put my programs back on it from a external backup I have?
Click to expand...

You could post the Etrecheck reports here for us to take a look if you like. The reports are anonymized.

Are both the old and new accounts on the HDD?

If you clean install, then use Migration Assistant, any launch or startup items that are causing this would be reinstalled.

Like I said, the fact it works fine in safe mode is a huge clue that it is a startup item running in one account and not the other.
 
  • Like
Reactions: 997440
Working account

Code: 
EtreCheck version: 2.9.12 (265)
Report generated 2016-07-04 11:21:16
Download EtreCheck from https://etrecheck.com
Runtime 1:40
Performance: Excellent

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.

Problem: Apps are crashing

Hardware Information: ⓘ
    Mac mini (Late 2012)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    Mac mini - model: Macmini6,1
    1 2.5 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Upgradeable - [Instructions]
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless:  en1: 802.11 a/b/g/n

Video Information: ⓘ
    Intel HD Graphics 4000
        DELL U2412M 1920 x 1200

System Software: ⓘ
    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information: ⓘ
    ST500LM021-1KJ152 disk1 : (500.11 GB) (Rotational)
        MacHD (disk1s1) /Volumes/MacHD : 500.11 GB (450.65 GB free)

    SAMSUNG SSD 830 Series disk0 : (128.04 GB) (Solid State - TRIM: No)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 127.18 GB (86.44 GB free)
        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

USB Information: ⓘ
    Apple, Inc. IR Receiver
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Logitech USB Receiver
    Wacom Co.,Ltd. Intuos5 touch S

Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ
    Anywhere

Unknown Files: ⓘ
    /Library/LaunchDaemons/com.wacom.TabletHelper.plist
        /Library/PrivilegedHelperTools/com.wacom.TabletHelper.app/Contents/MacOS/com.wacom.TabletHelper
    /Library/LaunchDaemons/hdapm.plist~
        /usr/local/bin/hdapm max
    2 unknown files found. [Check files]

Kernel Extensions: ⓘ
        /Applications/Capture One 9.app
    [not loaded]    com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1 - 2016-06-23) [Support]

        /Applications/DiskWarrior.app
    [not loaded]    com.alsoft.Preview (5.0 - SDK 10.5 - 2014-12-17) [Support]

        /Library/Application Support/HASP/kexts
    [not loaded]    com.aladdin.kext.aksfridge (1.0.16332 - 2016-07-03) [Support]

        /Library/Application Support/com.adguard.Adguard/kext
    [not loaded]    com.adguard.nfext (1.0.4 - SDK 10.11 - 2036-07-29) [Support]

        /Library/Extensions
    [loaded]    at.obdev.nke.LittleSnitch (3.6 - SDK 10.8 - 2016-07-03) [Support]
    [not loaded]    com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-07-03) [Support]
    [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-07-03) [Support]

System Launch Agents: ⓘ
    [not loaded]    6 Apple tasks
    [loaded]    173 Apple tasks
    [running]    59 Apple tasks

System Launch Daemons: ⓘ
    [not loaded]    47 Apple tasks
    [loaded]    164 Apple tasks
    [running]    79 Apple tasks

Launch Agents: ⓘ
    [running]    at.obdev.LittleSnitchUIAgent.plist (2015-09-25) [Support]
    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-06-23) [Support]
    [running]    com.adobe.AdobeCreativeCloud.plist (2016-06-23) [Support]
    [failed]    com.canon.MFManager.plist (2012-05-22) [Support]
    [failed]    com.google.keystone.agent.plist (2015-07-30) [Support]
    [not loaded]    com.oracle.java.Java-Updater.plist [Support]
    [running]    com.wacom.wacomtablet.plist (2016-05-25) [Support]
    [loaded]    org.glimmerblocker.installer.plist (2016-04-20) [Support]

Launch Daemons: ⓘ
    [running]    at.obdev.littlesnitchd.plist (2015-09-25) [Support]
    [running]    com.adobe.adobeupdatedaemon.plist (2016-06-23) [Support]
    [loaded]    com.adobe.agsservice.plist (2016-06-23) [Support]
    [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]
    [failed]    com.aladdin.aksusbd.plist (2015-07-22) [Support]
    [failed]    com.aladdin.hasplmd.plist (2015-07-22) [Support]
    [loaded]    com.bombich.ccchelper.plist (2016-07-03) [Support]
    [loaded]    com.bresink.system.privilegedhelper-tts.plist (2016-05-28) [Support]
    [running]    com.fxtech.fxlm.plist (2014-08-01) [Support]
    [loaded]    com.google.keystone.daemon.plist (2015-07-30) [Support]
    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-05-08) [Support]
    [not loaded]    com.oracle.java.Helper-Tool.plist [Support]
    [loaded]    com.soma-zone.LaunchControl.Helper.plist (2015-01-14) [Support]
    [loaded]    com.tunabellysoftware.TGFanHelper.plist (2015-06-22) [Support]
    [loaded]    com.tunnelbear.mac.tbeard.plist (2015-08-03) [Support]
    [running]    com.wacom.TabletHelper.plist (2016-05-25) [Support]
    [not loaded]    hdapm.plist (2012-08-24) [Support]
    [loaded]    hdapm.plist~ (2012-08-23) [Support]
    [loaded]    org.cindori.SenseiTool.plist (2015-08-15) [Support]

User Launch Agents: ⓘ
    [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-04) [Support]


Other Apps: ⓘ
    [running]    com.adobe.CCLibrary.9312
    [running]    com.adobe.CCXProcess.65312
    [running]    com.adobe.acc.AdobeDesktopService.90912.949B6A41-C295-4260-9C57-614E2CB0CE8D
    [running]    com.adobe.accmac.65632
    [running]    com.etresoft.EtreCheck.92832
    [loaded]    428 Apple tasks
    [running]    173 Apple tasks

Internet Plug-ins: ⓘ
    QuickTime Plugin: 7.7.3 (2016-05-05)
    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-05-25) [Support]
    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-07-03) [Support]
    Default Browser: 601 - SDK 10.11 (2016-05-05)

3rd Party Preference Panes: ⓘ
    Flash Player (2016-06-13) [Support]
    WacomTablet (2016-05-25) [Support]

Time Machine: ⓘ
    Time Machine not configured!

Top Processes by CPU: ⓘ
         7%    WindowServer
         5%    Adobe CEF Helper(6)
         3%    kernel_task
         2%    fontd(2)
         2%    Creative Cloud(2)

Top Processes by Memory: ⓘ
    771 MB    kernel_task
    287 MB    mdworker(18)
    229 MB    Finder(2)
    221 MB    Adobe CEF Helper(6)
    172 MB    node(3)

Virtual Memory Information: ⓘ
    2.45 GB    Free RAM
    5.54 GB    Used RAM (2.89 GB Cached)
    0 B    Swap Used

Diagnostics Information: ⓘ
    Jul 4, 2016, 11:01:20 AM    Self test - passed
    Jul 4, 2016, 10:50:58 AM    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-105058_[redacted].hang
        /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/MacOS/Adobe Photoshop CC 2015.5
    Jul 4, 2016, 07:10:32 AM    /Library/Logs/DiagnosticReports/ACCFinderSync_2016-07-04-071032_[redacted].crash
        /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync
[doublepost=1467647539][/doublepost]Not working account

Code: 
EtreCheck version: 2.9.12 (265)
Report generated 2016-07-04 11:08:47
Download EtreCheck from https://etrecheck.com
Runtime 1:37
Performance: Excellent

Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Check files] link for help with unknown files.

Problem: Apps are crashing

Hardware Information: ⓘ
    Mac mini (Late 2012)
    [Technical Specifications] - [User Guide] - [Warranty & Service]
    Mac mini - model: Macmini6,1
    1 2.5 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Upgradeable - [Instructions]
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless:  en1: 802.11 a/b/g/n

Video Information: ⓘ
    Intel HD Graphics 4000
        DELL U2412M 1920 x 1200

System Software: ⓘ
    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

Disk Information: ⓘ
    ST500LM021-1KJ152 disk1 : (500.11 GB) (Rotational)
        MacHD (disk1s1) /Volumes/MacHD : 500.11 GB (450.65 GB free)

    SAMSUNG SSD 830 Series disk0 : (128.04 GB) (Solid State - TRIM: No)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 127.18 GB (86.80 GB free)
        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

USB Information: ⓘ
    Apple, Inc. IR Receiver
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Logitech USB Receiver
    Wacom Co.,Ltd. Intuos5 touch S

Thunderbolt Information: ⓘ
    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ
    Anywhere

Unknown Files: ⓘ
    /Library/LaunchDaemons/com.wacom.TabletHelper.plist
        /Library/PrivilegedHelperTools/com.wacom.TabletHelper.app/Contents/MacOS/com.wacom.TabletHelper
    /Library/LaunchDaemons/hdapm.plist~
        /usr/local/bin/hdapm max
    2 unknown files found. [Check files]

Kernel Extensions: ⓘ
        /Applications/Capture One 9.app
    [not loaded]    com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1 - 2016-06-23) [Support]

        /Applications/DiskWarrior.app
    [not loaded]    com.alsoft.Preview (5.0 - SDK 10.5 - 2014-12-17) [Support]

        /Library/Application Support/HASP/kexts
    [not loaded]    com.aladdin.kext.aksfridge (1.0.16332 - 2016-07-03) [Support]

        /Library/Application Support/com.adguard.Adguard/kext
    [not loaded]    com.adguard.nfext (1.0.4 - SDK 10.11 - 2036-07-29) [Support]

        /Library/Extensions
    [loaded]    at.obdev.nke.LittleSnitch (3.6 - SDK 10.8 - 2016-07-03) [Support]
    [not loaded]    com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-07-03) [Support]
    [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-07-03) [Support]

System Launch Agents: ⓘ
    [not loaded]    6 Apple tasks
    [loaded]    167 Apple tasks
    [running]    65 Apple tasks

System Launch Daemons: ⓘ
    [not loaded]    47 Apple tasks
    [loaded]    163 Apple tasks
    [running]    80 Apple tasks

Launch Agents: ⓘ
    [running]    at.obdev.LittleSnitchUIAgent.plist (2015-09-25) [Support]
    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-06-23) [Support]
    [running]    com.adobe.AdobeCreativeCloud.plist (2016-06-23) [Support]
    [failed]    com.canon.MFManager.plist (2012-05-22) [Support]
    [failed]    com.google.keystone.agent.plist (2015-07-30) [Support]
    [not loaded]    com.oracle.java.Java-Updater.plist [Support]
    [running]    com.wacom.wacomtablet.plist (2016-05-25) [Support]
    [loaded]    org.glimmerblocker.installer.plist (2016-04-20) [Support]

Launch Daemons: ⓘ
    [running]    at.obdev.littlesnitchd.plist (2015-09-25) [Support]
    [running]    com.adobe.adobeupdatedaemon.plist (2016-06-23) [Support]
    [loaded]    com.adobe.agsservice.plist (2016-06-23) [Support]
    [loaded]    com.adobe.fpsaud.plist (2016-06-13) [Support]
    [failed]    com.aladdin.aksusbd.plist (2015-07-22) [Support]
    [failed]    com.aladdin.hasplmd.plist (2015-07-22) [Support]
    [loaded]    com.bombich.ccchelper.plist (2016-07-03) [Support]
    [loaded]    com.bresink.system.privilegedhelper-tts.plist (2016-05-28) [Support]
    [running]    com.fxtech.fxlm.plist (2014-08-01) [Support]
    [loaded]    com.google.keystone.daemon.plist (2015-07-30) [Support]
    [loaded]    com.malwarebytes.MBAMHelperTool.plist (2016-05-08) [Support]
    [not loaded]    com.oracle.java.Helper-Tool.plist [Support]
    [loaded]    com.soma-zone.LaunchControl.Helper.plist (2015-01-14) [Support]
    [loaded]    com.tunabellysoftware.TGFanHelper.plist (2015-06-22) [Support]
    [loaded]    com.tunnelbear.mac.tbeard.plist (2015-08-03) [Support]
    [running]    com.wacom.TabletHelper.plist (2016-05-25) [Support]
    [not loaded]    hdapm.plist (2012-08-24) [Support]
    [loaded]    hdapm.plist~ (2012-08-23) [Support]
    [loaded]    org.cindori.SenseiTool.plist (2015-08-15) [Support]

User Launch Agents: ⓘ
    [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-04) [Support]


Other Apps: ⓘ
    [running]    com.adobe.CCXProcess.65312
    [running]    com.adobe.acc.AdobeDesktopService.92192.DEE0AEE7-2DF8-4577-9CCD-CB07935472E5
    [running]    com.adobe.accmac.65632
    [running]    com.etresoft.EtreCheck.133792
    [loaded]    416 Apple tasks
    [running]    182 Apple tasks

Internet Plug-ins: ⓘ
    QuickTime Plugin: 7.7.3 (2016-05-05)
    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-05-25) [Support]
    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-07-03) [Support]
    Default Browser: 601 - SDK 10.11 (2016-05-05)

Safari Extensions: ⓘ
    LastPass - LastPass - https://lastpass.com (2016-07-04)
    AdBlock Ultimate - Secure Download - https://adblockultimate.net/ (2016-07-04)
    Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (2016-07-04)

3rd Party Preference Panes: ⓘ
    Flash Player (2016-06-13) [Support]
    WacomTablet (2016-05-25) [Support]

Time Machine: ⓘ
    Time Machine not configured!

Top Processes by CPU: ⓘ
         7%    WindowServer
         4%    launchd
         3%    kernel_task
         2%    fontd
         0%    AdobeCRDaemon(3)

Top Processes by Memory: ⓘ
    623 MB    kernel_task
    279 MB    mdworker(17)
    106 MB    Adobe CEF Helper(3)
    98 MB    Finder
    90 MB    mds_stores

Virtual Memory Information: ⓘ
    4.52 GB    Free RAM
    3.48 GB    Used RAM (1.58 GB Cached)
    0 B    Swap Used

Diagnostics Information: ⓘ
    Jul 4, 2016, 11:01:20 AM    Self test - passed
    Jul 4, 2016, 10:51:32 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-105132_[redacted].crash
        com.adobe.Photoshop - /Applications/Adobe Photoshop CC 2015.5/Adobe Photoshop CC 2015.5.app/Contents/MacOS/Adobe Photoshop CC 2015.5
    Jul 4, 2016, 10:50:58 AM    /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-105058_[redacted].hang
    Jul 4, 2016, 10:38:36 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-103836_[redacted].crash
    Jul 4, 2016, 10:01:59 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-100159_[redacted].crash
    Jul 4, 2016, 10:00:31 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-100031_[redacted].crash
    Jul 4, 2016, 09:58:55 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-095855_[redacted].crash
    Jul 4, 2016, 09:43:39 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-094339_[redacted].crash
    Jul 4, 2016, 09:36:18 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-093618_[redacted].crash
    Jul 4, 2016, 09:05:30 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-090530_[redacted].crash
    Jul 4, 2016, 08:22:07 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-082207_[redacted].crash
    Jul 4, 2016, 08:13:34 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-081334_[redacted].crash
    Jul 4, 2016, 08:10:45 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-081045_[redacted].crash
    Jul 4, 2016, 08:05:40 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-080540_[redacted].crash
    Jul 4, 2016, 08:03:22 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-080322_[redacted].crash
    Jul 4, 2016, 08:01:39 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-080139_[redacted].crash
    Jul 4, 2016, 07:59:30 AM    ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-075930_[redacted].crash
    Jul 4, 2016, 07:10:32 AM    /Library/Logs/DiagnosticReports/ACCFinderSync_2016-07-04-071032_[redacted].crash
        /Applications/Utilities/Adobe Creative Cloud/*/Core Sync.app/Contents/PlugIns/ACCFinderSync.appex/Contents/MacOS/ACCFinderSync
 
Jul 4, 2016, 08:03:22 AM ~/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016-07-04-080322_[redacted].crash

I don't see anything running in one that is not running in the other, so I am a bit stumped. Are both accounts on the primary drive?

There are a bunch of these crash reports in the non-working account. If you look in those, do they offer any clues.
 
Yes both are on the primary drive. I'll look at the crash reports and see if i can make out anything.

Thanks
 
Last edited:
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