Hi,
After contemplating about purchasing a new smart phone as an upgrade from my iPhone 4, I decided to buy one since I could not wait another 3 to 6 months when Apple decides to release the next model. Therefore, I decided to buy an iPhone 5.
I ordered it on May 17th through Apple, and I thought everything went okay with my order. I finally received my iPhone 5 yesterday, but I cannot get it to activate.
I called Verizon Wireless, and the representative said that the IMEI/MEID number was never given to them from Apple. She did see that my SIM card number was there though. She also mentioned that my order from Apple was still pending on their system, and that is why I could not get this iPhone 5 to activate.
She had to take down all the information about my iPhone such as the serial number, ICCID, and the IMEI/MEID into their system. She said this will take about 24 hours to fix, and she will call me tomorrow and talk me through to get my iPhone to be activated on their network.
This is such a hassle. Why did Apple not give Verizon this information when I ordered it? I think the next time I order an iPhone I will get it from Verizon because I think it will be a lot easier than going through Apple.
Has anyone else experienced this from Apple? If the representative cannot get it work, should I take it back to Apple for an exchange or through Verizon?
David
After contemplating about purchasing a new smart phone as an upgrade from my iPhone 4, I decided to buy one since I could not wait another 3 to 6 months when Apple decides to release the next model. Therefore, I decided to buy an iPhone 5.
I ordered it on May 17th through Apple, and I thought everything went okay with my order. I finally received my iPhone 5 yesterday, but I cannot get it to activate.
I called Verizon Wireless, and the representative said that the IMEI/MEID number was never given to them from Apple. She did see that my SIM card number was there though. She also mentioned that my order from Apple was still pending on their system, and that is why I could not get this iPhone 5 to activate.
She had to take down all the information about my iPhone such as the serial number, ICCID, and the IMEI/MEID into their system. She said this will take about 24 hours to fix, and she will call me tomorrow and talk me through to get my iPhone to be activated on their network.
This is such a hassle. Why did Apple not give Verizon this information when I ordered it? I think the next time I order an iPhone I will get it from Verizon because I think it will be a lot easier than going through Apple.
Has anyone else experienced this from Apple? If the representative cannot get it work, should I take it back to Apple for an exchange or through Verizon?
David