New Verizon iPhone X Won't Restore From ATT Backup

[kngelv]

As the title says I purchased a Verizon X and am trying to use it on ATT with the sim from an ATT 6+. Calling and texting works fine but when connected to iTunes and trying to restore from a backup it either says "software corrupted" or "incompatible with new device". Any ideas? Thanks.

James

 

[dave006]

Has nothing to do with AT&T. Sounds like an issue with iOS levels. What iOS is on your 6+, did you have any betas? Also what level of iTunes are you using, you need the latest to support the iPhone X.

You can go from an older level on your 6+ to the iPhone X but you can't go from a newer iOS to an older iOS.

Dave

 

[kngelv]

Has nothing to do with AT&T. Sounds like an issue with iOS levels. What iOS is on your 6+, did you have any betas? Also what level of iTunes are you using, you need the latest to support the iPhone X.

You can go from an older level on your 6+ to the iPhone X but you can't go from a newer iOS to an older iOS.

Dave

ios 11.1 on 6+ and 11.01 on X. Will try this. Thanks.

James

 

[rantor49]

ios 11.1 on 6+ and 11.01 on X. Will try this. Thanks.

James

Yep. Upgrade your iphone x to 11.1, then reset all settings and content. then setup and restore from itunes or icloud backup.

 

[tivoboy]

For sure it’s an issue with 11.1 trying to update to 11.01. I will say updating the new x to 11.1 prior to any restore is hard. Have to activate and do newish then update and THEN restore

 

[kngelv]

It’s working now. Thanks everyone.

James

 

[SisterBlue22]

I had a similsr issue trying to restore from a backup that was done from my 7 Plus on 11.0.1 to my X which was also on 11.0.1. The restore from backup wouldn't work until I updated the X to 11.1. Strange, but it worked!