New *visible* scratch on iPad screen.

Discussion in 'iPad' started by melman101, Aug 21, 2010.

  1. melman101 macrumors 68030

    Sep 3, 2009
    As some of you may recall, I had a long non-visible scratch on my iPad. Well, now a new scratch has appeared and it's visible definitely when the screen is on, mostly on a white background. This completely sucks. Luckily, it's at the bottom right of my iPad, when in portrait orientation right over the shift key.

    I asked squaretrade and they dont cover minor scratches. It has to be completely broken.

    How many of you have visible scratches on your iPad screen when it's on? I'm just curious. Maybe I'm too obsessive, but I'm really bummed right now.
  2. SVT Amateur macrumors 6502

    Dec 22, 2006
    Tyler, Texas
    I don't, but I did have a screen that had messed up coating (I suspect). Mine looked like someone took 3 fingers and rubbed them in a curved pattern on my screen except that no matter what I did I couldn't clean it off. I didn't know if this had happened by something I had done after I bought the iPad or if this is how it was when I bought it (I didn't notice it until several days after buying the iPad).

    I could have lived with it since you can only really see it on solid backgrounds (mainly white) and at certain angles but I had to travel 2 hours to my nearest Apple Store to get my new iPhone 4 replaced and while I was there I showed them my iPad. The guy was very nice and replaced it for me.
  3. drjsway macrumors 6502a

    Jan 8, 2009
    I had a very minor scratch, not visible with the screen on, and I called AMEX Purchase Protection and they just gave me a credit for the full price of the iPad.

    Check with your CC company.
  4. melman101 thread starter macrumors 68030

    Sep 3, 2009
    I don't think mine has that kind of warranty :-(. Also, i've had it since launch. I have to bring in my MacBook Pro at some point, so maybe i can convince them to help me out :)
  5. iPaddentist macrumors newbie

    Aug 4, 2010
  6. melman101 thread starter macrumors 68030

    Sep 3, 2009
    LOL, probably :).
  7. barkomatic macrumors 68040

    Aug 8, 2008
    Even though its not covered, you might want to take to an Apple store to see if they will swap it for you. They don't have to, but people have been lucky.

    Either way, if you are worried about scratches you should get a screen protector. Power Support (brand) makes excellent ones. Never, ever believe anyone on these forums who say that iPad/iPhone/iPod screens cannot be scratched.
  8. mcfadyen macrumors regular

    Apr 15, 2010
    They can be scratched...just returned one that had 6 deep scratches, from normal use. I expect the screen was somehow defective. However, Apple didn't return because of the scratches, which was frustrating (returned for another warranty issue).

    She wasn't very helpful with the scratches, telling me that I "clearly" used a sharp instrument on my screen...very insulting considering I baby the machine and forked over the money for a Dodocase to protect it.

    But, there are a lot of stories out there of people with scratches having em swapped. Probably depends on the Genius you get.

    Good luck.
  9. Zcott macrumors 68020

    Oct 18, 2009
    Belfast, Ireland
    To the OP: you could just "accidentally" drop it.
  10. melman101 thread starter macrumors 68030

    Sep 3, 2009
    LOL :).

    I'm going to try and get a power support crystal film and hope it covers the scratch. It worked on original iPhone. :)
  11. Leafgreen macrumors newbie


    Aug 21, 2010
    can you explain please?
  12. Leafgreen macrumors newbie


    Aug 21, 2010
    LOL, but seriously for those who might try: I do not think breakage that result in drops are covered by insurance or service agreements. Buyer beware. :eek:
  13. KameronBriggs macrumors 6502


    Feb 8, 2010
    Somewhere Sunny, California
    Look for dust under the screen!!!
    Get your OCD eyes out, and look for dust under the glass of the iPad while the screen is off. You can take it into Apple, and they'll replace it for free because of the dust.
  14. melman101 thread starter macrumors 68030

    Sep 3, 2009
    Sure, basically the film filled in the scratch and made it look fine on the original iPhone. I was going to drive to get one today, but I was too lazy. Maybe on the way home tomorrow.
  15. melman101 thread starter macrumors 68030

    Sep 3, 2009
    According to Squaretrade:

    Thank you for contacting SquareTrade.

    Your warranty protects your item from electrical and mechanical failures that may occur from normal use.

    It also covers it from drops, spills or damages done by an accident.

    However, minor or major scratches on item is not covered as we consider that a cosmetic issue which is not covered.

    If item breaks or screen cracks, we would cover that.

    In regards to your second question about replacement, we would like to inform you that we do not replace the item.

    We try to repair your item and if its not repairable we reimburse you the replacement value of it.

    You may file multiple claims within the warranty validity period, if we repair your item and send it back, warranty continues and further claims will be honored as well.

    In case if we decide to reimburse you the replacement value, your warranty gets completed and no further claims can be filed.

    Yes, if you purchase a new iPad with that reimbursement amount, you may purchase a new warranty for it.
  16. Richard8655 macrumors 6502a


    Mar 11, 2009
    This caught my eye. I have an AMEX card in the drawer and never use it. I'm now going to be an AMEX purchaser especially with highly technical products that can be easily damaged (like the iPad).

    I'm wondering when you filed your claim, did you have to send them your iPad? How did they have you verify the damage (scratch)?
  17. ntrigue macrumors 68040


    Jul 30, 2007
    Great idea! Get a screen 'protector' now...

    I spent about $70 on various screen protectors before my iPad even arrived.
  18. OGDaniel macrumors 6502a


    Dec 24, 2009
    I hope when you go to the Genius Bar the guy is really nice. I have a tiny tiny ding right by my power button and I can't stand it, so I couldn't imagine how I'd feel if I had a screen scratch.
  19. melman101 thread starter macrumors 68030

    Sep 3, 2009
    Well I believed the hype and hoped it couldn't happen to me. I won't make this mistake again.
  20. melman101 thread starter macrumors 68030

    Sep 3, 2009
    I honestly have zero hope for that.
  21. MarcBook macrumors 6502a


    Jul 13, 2008
    United Kingdom
    This is actually a good idea. I had a lot of dust under my iPad's glass that I learned to live with. Then one day I realised that I had somehow scratched the glass in a pretty central spot (I have no idea how, since I do keep it in a case and guard it with my life), so I decided to give the dust-under-warranty idea a go.

    Thankfully the Genius who dealt with me didn't see the scratch, but I told him about the dust, he had a quick look and a few seconds later decided to replace it for me. I walked out with a replacement iPad, scratch-free and (largely) dust-free. It's basically impossible not to get at least a few bits of dust underneath due to the manufacturing process and the concept of putting a sheet of glass over a display. Thankfully none of it is visible at all when the LCD is on.

    So my message is, if you do find dust under the screen it's worth an attempt at getting a replacement. It's clearly a common problem as mine was replaced immediately, no questions asked.
  22. drjsway macrumors 6502a

    Jan 8, 2009
    All the AMEX cards cover accidentally damaged and stolen items within 90 days. The cards with an annual fee (gold, platinum) also covers lost items and IIRC, extend the coverage past 90 days.

    I filed the claim around 89 days after I purchased it using my AMEX blue. I told them that I dropped it and sent in a picture of the scratch. The scratch was so minor, I could only get it to show up in a picture under direct sunlight. I only sent them a picture. I didn't have to send them my iPad.

    AMEX can make the decision whether to repair it or just credit you back the full purchase price. I thought they would just repair it since out of warranty iPad replacement is only a few hundred dollars but they ended up giving me a full credit.

    The scratch doesn't bother me so much so I'm still using it. Essentially, I got a free iPad.
  23. bostonte macrumors regular

    Jun 30, 2007
    I've filed similar claims in the past and was required to send the damaged item to a provided electronics reclamation/salvage address.

    I suspect the wheels haven't completed turning on your claim and you'll be receiving followup instructions soon.
  24. Richard8655 macrumors 6502a


    Mar 11, 2009
    That's pretty good customer service from AMEX. I have a feeling MC or VISA wouldn't be as forthcoming, although I think their protection package is just for lost or stolen. Great that it worked out so well for you, and thanks for sharing as will be dusting off that card here as a result.
  25. drjsway macrumors 6502a

    Jan 8, 2009
    AMEX has NEVER required the damaged item to be sent in. Last letter I got a few weeks ago said that the claim was resolved, they have issued a $665 credit (I have 32GB wifi) into my account and if I had any more questions, I could call them 24/7.

    What CC company have you used for claims?

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