Newbie Problem: Huey Pro leaves pink cast

Discussion in 'Digital Photography' started by bluey-uk, Feb 8, 2008.

  1. bluey-uk macrumors newbie

    Joined:
    Feb 8, 2008
    #1
    Hi,

    I've had a search around but to be honest most of the info posted here is over my head. I'm not very technical but I know that when I print I want to get results that look pretty much as they do on my screen; I want to know that the adjustments I make in Photoshop are accurate. I realise that for that I need to download paper prefs from my printer mfg's website use the right ink paper etc but I also want to make my screen as good as I can get.

    I use a MB (glossy) which I use for palettes, and a Samsung 22" screen for the actual work.

    I went out and bought a Huey Pro, used it, and was shocked at the results.
    The calibration left a horrible pink cast on the screen. I tried again, the same results.

    Do I have a faulty unit or am I missing something basic?

    Many thanks in advance.

    ps. If you talk to me about Gamut you'll throw me, for now at least. Sorry.
     
  2. aross99 macrumors 68000

    aross99

    Joined:
    Dec 17, 2006
    Location:
    East Lansing, MI
    #2
    I think you may have a bad unit. I have the basic Huey, and mine started with a green cast. I e-mailed them and they sent me a new unit right away, and it was fine after that.

    You could have some other issue with multiple monitors also - buit I thought that was the big difference between the Huey and Huey Pro...
     
  3. SHOlover macrumors member

    Joined:
    Nov 8, 2007
    Location:
    So Cal
    #3
    You have a faulty unit for sure. I have a Huey pro and it has worked on macbook pros, Toshiba glossy notebooks, and my viewsonic for my Mac Pro--everytime it calibrates correctly and the results are great!:eek:
     
  4. bluey-uk thread starter macrumors newbie

    Joined:
    Feb 8, 2008
    #4
    Thanks,
    I've contacted Pantone and will keep you updated as to their customer service.
    Best,
    b:)
     
  5. BiikeMike macrumors 65816

    BiikeMike

    Joined:
    Sep 17, 2005
    #5
    I just got a Huey Pro from the Apple store and have the same problem! Everything is pink!

    Should I return it to the apple store do you think? or should I call Pantone?
     
  6. aross99 macrumors 68000

    aross99

    Joined:
    Dec 17, 2006
    Location:
    East Lansing, MI
    #6
    I think I would try taking it back to the Apple Store, if it was a retail store. If you ordered it online, then I think I would call Pantone...
     
  7. ChrisA macrumors G4

    Joined:
    Jan 5, 2006
    Location:
    Redondo Beach, California
    #7
    Are both screens pink. You didn't say. If just one then I think somehow the profiles are getting mixed up and the pink screen is using the wrong profile. If both are pink I'd suspect the colorimeter device itself but it still may not be technically defective. could be defective, but it could be reflected light

    Maybe some of your room lights are reflecting off the screen and getting into the sensor. One easy fix is to do the calibration in the dark. Whail 'till night time and turn off all the lights. I do this even with my older white iMac with it's anti-glare screen.

    If the pink goes away when you run the calibration in the dark then replacing the unit will not help.
     
  8. ChrisA macrumors G4

    Joined:
    Jan 5, 2006
    Location:
    Redondo Beach, California
    #8
     
  9. bluey-uk thread starter macrumors newbie

    Joined:
    Feb 8, 2008
    #9
    It's definitely a problem with the units. I emailed Pantone on the 9th February, they replied that there have been problems and that they would replace the unit.

    It's now March 3rd and I'm still waiting for a unit. They haven't even told me when they're going to ship one to me. That's nearly a whole month.

    I have been more than patient, but I think this level of Customer Service sucks. I really would not recommend that anyone buys one of these units, not because they don't work (I mean, mistakes happen) but because Pantone's customer Service are just so sluggish about this. They just don't seem to care.

    BikeMike, go back to the Apple Store, unfortunately I bought mine from Amazon, so I have to deal direct with Pantone. Fortunately for you, you don't.
     
  10. BiikeMike macrumors 65816

    BiikeMike

    Joined:
    Sep 17, 2005
    #10
    I returned it, got a new one, and it has a pinkish cast, not as bad as before, but not great.

    I calibrated under two user logins, and it calibrated differently. Not incredibly, but noticeably different. I am very perturbed with this whole process. Maybe I'm just stupid, but I don't think that is the case. I may just take back the Huey and try my luck with a Spyder.

    I have been doing research on this, and a lot of people seem to be having problems with them


    GRRR!
     
  11. mattmac macrumors newbie

    Joined:
    Jan 9, 2008
    #11
    I got the Huey Pro on the 30th March and it was faulty. Pink/red cast on all monitors, ACD 23 and 20 on MacPro (08 model) and Samsung 22 on G4. Got replacement on 2nd May and this one was also faulty. Still waiting for 3rd one, expected 21st July, 9 weeks wait for European inventory.

    Only reason for being this patient is that other customers have been happy with product. If this doesn't work will look at Spyder3 or Eye-One Display.
     
  12. plener macrumors newbie

    Joined:
    Jan 15, 2009
    #12
    same crap

    using window xp--felt i should post here--using hp w2558hc monitor and used huey pro with latest upgrade
    left a pink gradient--in the process of resolving issue but am pissed

    monitor on mac g4 quicksilver 1 gig 2 cpu a little flakey to set up ---moniotor scans for dvi input an habns have to go to menu and press menu again

    then it comes up--no problems looks great
    hth
     
  13. jampat macrumors 6502a

    Joined:
    Mar 17, 2008
    #13
    I have a Pantone EyeOne 2 and a Gretag-Macbeth Xrite. They calibrate noticably different although both are pretty good. I prefer the calibration of the Pantone, but I haven't had problems with either one. Both of them are mouse sized, so they probably have a better chance of excluding ambient light than the Huey. My guess is flourescent light leaking into the huey and it turns the monitor pink to compensate. Try to recalibrate in the dark (I know, this isn't the perfect solution, but it can rule out light pollution).
     
  14. bluey-uk thread starter macrumors newbie

    Joined:
    Feb 8, 2008
    #14
    I'll try, erm, doing it in the dark.

    But I must say I have been REALLY unimpressed with Huey. It took months to get a replacement, and when I did get one I had exactly the same issues. The first time around they admitted there was a problem, the second time around they just ignored my emails.

    I've just written the thing off, and I'm £100 poorer for it.
     
  15. OreoCookie macrumors 68030

    Joined:
    Apr 14, 2001
    Location:
    Sendai, Japan
    #15
    Get a Color Spyder instead. Unlike Hueys that have a reputation of leaving a pink hue, I haven't heard of any similar problems. I have one myself and it is working exactly as it should, I have had no problems whatsoever.
     
  16. taylorwilsdon macrumors 68000

    taylorwilsdon

    Joined:
    Nov 16, 2006
    Location:
    Bay Area
    #16
    You should have just returned it to Amazon. They have the best return policy in the biz (except for Costco).
     
  17. bluey-uk thread starter macrumors newbie

    Joined:
    Feb 8, 2008
    #17
    I tried, they referred me to Pantone.
     

Share This Page