NextWorth-Bad Experience

Discussion in 'iPhone' started by PoppaKap, Oct 22, 2015.

  1. PoppaKap macrumors regular

    Jun 26, 2010
    Really bad experience FYI. In early September, I locked in a trade in price of $412 for my iPhone 6 Plus. The phone was in great--near flawless--condition. I sent it in and they just replied that they were reducing my payout to $184 because it has a cracked display and "dents, scratches, and scuffs." If you don't object within 2 days to the reduction, they issue the reduced payment. I just asked for my phone back. Never had problems with other trade-in companies. I don't know if I'm alone on this or should have known better but I'd think twice before considering NextWorth.
  2. ElBerryKM13 macrumors regular

    Sep 22, 2012
    Maybe they confused your device with someone else's. Did you get your mint condition phone back?
  3. PoppaKap thread starter macrumors regular

    Jun 26, 2010
    Apparently, its in process of being shipped back. If its not in good shape, something happened when they had it.
  4. dsampley macrumors 6502


    Jul 2, 2007
    I also had a problem with iPhone 5. They offered 100 but then reduced it to 60 because of a pink screen. I asked them to just return. Will not use them again.
  5. Eileen89 macrumors 65816

    Aug 12, 2014
    You are not the first person I've read that this happened to in dealing with Nextworth. It is the reason why I canceled my iPhone 6 quote with them and stayed with Gazelle instead. If you have AC+ on it and you receive it back from them in poor condition. You can use AC+ to swap it out and find another seller for your device.
  6. maxsix Suspended


    Jun 28, 2015
    Western Hemisphere
    To the best of my knowledge, they are to be avoided. A couple of my family members had the same experience.

    In my personal experience Gazelle has been excellent. Fast, and very responsive via email, each phone I've sent, they've paid me for excellent condition without fail. I know I could get a lot more because my phones are always perfect, but it's worth more to me to dispose of them quickly, without dealing with strangers.
  7. ChinaRye macrumors 6502


    Aug 7, 2007
    Washington, DC
    I used Nextworth this time trading in my 6 Plus. No issues whatsoever. Very simple process and I got my money quickly. They gave me the best trade-in price I could find. Could your phone have been damaged during shipping? I wrapped mine in layers of bubble wrap and then took two foam pieces to sandwich the phone inside the box.
  8. ElBerryKM13 macrumors regular

    Sep 22, 2012
    So you sent them a faulty phone and expected them to still pay you the same $100 ? I've bought iphone with the pint screen and that is annoying as **** when you expect it to be 100% and seller never mention any issues on the ebay ad.
  9. Sketchr macrumors 6502a

    Jun 15, 2009
    No experience with Nextworth, but I've had all positive transaction with Gazelle. In fact, they paid me more on one phone where the worth actually went up from the initial offering for my device. I was pleasantly surprised.
  10. PLin macrumors 6502

    Oct 9, 2003
    I actually had a great experience with NextWorth and traded in an iPhone 6 128GB and iPhone 6 64GB. I locked my trade-in quotes a bit too early and had to get the phones to them the Monday following the 6s release date, so I paid for overnight shipping instead of using their ground shipping label. It took them about a week to examine the phones after receiving them.

    My iPhone 6 128GB was perfect, but they offered me the price on the date of inspection, which was a lot lower. I figured they probably failed to record that the phones did arrive on time even though they didn't inspect them for another week. I simply called them, and they adjusted it back to the quoted price.

    My wife's iPhone 6 64GB had some barely visible scratches on the screen that I didn't report, because I thought they were more concerned about deeper scratches. They offered the price for a scratched phone on the date of inspection, which was almost $200 less than my original quote. I called them, and they adjusted it back to what I was originally quoted minus $30 for a scratched screen.

    I did notice one thing. At least some of the different trade-in companies out there utilize the same warehouse/company that inspects the phone. I noticed that the trade-in mailing address for NextWorth is the same as Amazon Trade-In. So if you have a problem where the inspection isn't accurate, it might not actually be NextWorth's fault but the company that does the inspection. You should contact NextWorth and ask them to look into it.
  11. eastamherstbias macrumors 6502

    Mar 18, 2012
    They get confused sometime. Usually a call and ask them to re look at it and you are fine. I have done it before.
  12. RansZ28 macrumors regular


    Sep 11, 2014
    Gilbert AZ
    I was offered 412 for my iPhone 6, and that is what they paid!! Will definitely use them again.
  13. PoppaKap thread starter macrumors regular

    Jun 26, 2010
    Update: I wrote them a long email before they shipped it and they declined to reevaluate the phone. I got the phone back and and it's still in perfect condition. Now I have a significant opportunity cost in losing a month in the process.
  14. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida

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