Nice ending to my Samsung repair

Discussion in 'Alternatives to iOS and iOS Devices' started by mclld, Sep 24, 2016.

  1. mclld, Sep 24, 2016
    Last edited: Sep 24, 2016

    mclld macrumors 68000

    Joined:
    Nov 6, 2012
    #1
    I bought a used S6 Active off Craigslist awhile back for my wife, I pair either 180 or 200 I can't remember which. The battery started dying fast and it was acting up so I requested a repair and it was still under warranty. Samsung has had its few weeks and they kept telling me they couldn't get a part and they were waiting. I get a call and they tell me they will not be able to get the part and will be sending me a check for $594.99!

    I am really surprised they would do this, I would figure they would have just sent me a replacement t S6 Active.
     
  2. Channan macrumors 68030

    Channan

    Joined:
    Mar 7, 2012
    Location:
    New Orleans
    #2
    And then you woke up? :p

    That's really awesome, though. Hopefully you actually get it without having to call CS multiple times.
     
  3. mclld, Sep 24, 2016
    Last edited: Sep 30, 2016

    mclld thread starter macrumors 68000

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  4. nviz22 macrumors 68040

    nviz22

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    Jun 24, 2013
    #4
    Wish they would do that for my S7 situation. They just said "thanks for your reply" and never got back to me :(.
     
  5. MRU macrumors demi-god

    MRU

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  6. mclld thread starter macrumors 68000

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    Nov 6, 2012
    #6
    The whole finally approval has me worried though, I hope that is just a formality and I will indeed get it. They called me after all and told me, hope so anyway
     
  7. MRU macrumors demi-god

    MRU

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    #7
    It at least sounds very promising which is very optimistic. Let us know of the final outcome. We will keep fingers and toes crossed for you :)
     
  8. IFRIT macrumors 6502a

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    Oct 15, 2012
    #8
    Might be a case of that after the Note 7 PR disaster they are on a charm offensive.
     
  9. Channan macrumors 68030

    Channan

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    Mar 7, 2012
    Location:
    New Orleans
    #9
    I could have used some of that a few weeks ago.
     
  10. mclld thread starter macrumors 68000

    Joined:
    Nov 6, 2012
    #10
    There is a twist in the repair! A couple days ago I get another email, it looks like they are shipping me a phone and should be here today. Not sure why they said the camera wasnt focusing, it was working fine

    [​IMG]
     
  11. JaySoul macrumors 68020

    JaySoul

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    Jan 30, 2008
  12. M5RahuL macrumors 68020

    M5RahuL

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    Aug 1, 2009
    Location:
    Colorado
    #12
    So, a check and a new phone or no more check ?

    Both would be super-uber-nice!! :D

    I would've preferred the check ;)
     
  13. mclld thread starter macrumors 68000

    Joined:
    Nov 6, 2012
    #13
    I prefer the check as well, not sure what the deal is.
     
  14. Switchback666 macrumors 68000

    Switchback666

    Joined:
    Nov 16, 2012
    Location:
    SXM
    #14
    Delete the picture with the transaction number, i used to work for samsung and anybody can claim that phone with the number, its like a case ID but i always wondered why they call it a transaction number even for stuff note related to repairs etc.
     

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