Nike Apple Watch display issue

[YsoSerious]

I shower with my watch after work just to clean it. I dry it off and charge it for the next day. One morning I get my watch and the display has this white noise screen kinda like you get on tv’s when there’s no signal. I contact Apple via chat support and they say it because of the steam from your shower has caused internal damage? It’s water resistant up to 10 meters?!?! How is this possible.
Side note I don’t always shower with it on, maybe once a week if that.

 

[bruinsrme]

Why do you shower with it?

Also, hot water produces a vapor which can penetrate through smaller openings.

the operating temperature for the watch is around 95f ambient and storage around 115f.

I am willing to wager your shower is warmer than that.

 

[CobraPA]

What generation is the watch? Series 3 is supposed to have even higher water rating, I'm surprised at Apple's stance.

 

[bruinsrme]

What generation is the watch? Series 3 is supposed to have even higher water rating, I'm surprised at Apple's stance.

I think if the OP mentioned shower the troubleshooting process flow may have changed

 

[YsoSerious]

What generation is the watch? Series 3 is supposed to have even higher water rating, I'm surprised at Apple's stance.

Nike Sport series 2

 

[YsoSerious]

I have an appointment with the Genius Bar this Friday. Should I even mention the shower part or just say it became this way? It’s a series 2 Nike sport so out-of-warranty.

 

[klymr]

I shower with my watch after work just to clean it. I dry it off and charge it for the next day. One morning I get my watch and the display has this white noise screen kinda like you get on tv’s when there’s no signal. I contact Apple via chat support and they say it because of the steam from your shower has caused internal damage? It’s water resistant up to 10 meters?!?! How is this possible.
Side note I don’t always shower with it on, maybe once a week if that.

What generation is the watch? Series 3 is supposed to have even higher water rating, I'm surprised at Apple's stance.

First of all, both the Series 2 and Series 3 Apple Watches have the same water resistance—50 meters. Secondly, Apple states that it is safe to shower with, but the water resistance may diminish over time. Check out this article for more info.

 

[Gathomblipoob]

Water resistance in not waterproofing. That said, my girlfriend often swims with her Watch on with no problems.

 

[44267547]

I shower with my watch after work just to clean it. I dry it off and charge it for the next day. One morning I get my watch and the display has this white noise screen kinda like you get on tv’s when there’s no signal. I contact Apple via chat support and they say it because of the steam from your shower has caused internal damage? It’s water resistant up to 10 meters?!?! How is this possible.
Side note I don’t always shower with it on, maybe once a week if that.

Granted that the Apple Watch is 50 m water resistant and Apple says you can indeed shower with your Apple Watch, it doesn’t mean steam can’t penetrate past the water seals.

This Article explains directly from Apple what you can and cannot do, and proper cleaning procedures.

https://support.apple.com/en-us/HT205000

 

[Lennyvalentin]

Should I even mention the shower part

NO.

Don't volunteer reasons for them to deny you warranty coverage. If they open it up and find signs of water damage (there's markers inside that will discolor if exposed to moisture) then your jig is up, but until then your story should always be, if ever asked about it, that the watch worked just fine, used as described in the manual, until it didn't anymore.

 

[44267547]

NO.

Don't volunteer reasons for them to deny you warranty coverage. If they open it up and find signs of water damage (there's markers inside that will discolor if exposed to moisture) then your jig is up, but until then your story should always be, if ever asked about it, that the watch worked just fine, used as described in the manual, until it didn't anymore.

Volunteer? Strange. I usually find honesty seems to allow Apple to work with the user more versus if they sense any type of deception or information that was not disclosed when they ask questions initially.

 

[KarimLeVallois]

Volunteer? Strange. I usually find honesty seems to allow Apple to work with the user more versus if they sense any type of deception or information that was not disclosed when they ask questions initially.

Some of us are too honest though.