nMP crashing

Discussion in 'Mac Pro' started by Lazardio, Jan 25, 2014.

  1. Lazardio macrumors newbie

    Joined:
    Jan 25, 2014
    #1
    Just got a new 6core, 16gb, 512gb, d500 nMP. It crashed multiple times since I got it. Both under load and at idle. Using multiple different programs. This is seriously frustrating.
     
  2. lemonade-maker macrumors 6502

    lemonade-maker

    Joined:
    Jun 20, 2009
    #2
    I'm sure it's frustrating. Details of what/when it happens would help.
     
  3. Sun Baked macrumors G5

    Sun Baked

    Joined:
    May 19, 2002
    #3
    If you used migration assistant from a machine with an old OS, that could be it.

    Mavericks causes problems with some old drivers. For example -- a mouse driver can cause all sorts of problems if it hates Mavericks.

    So a tad more info helps
     
  4. d-m-a-x macrumors 6502

    Joined:
    Aug 13, 2011
    #4
    Migration assistant was major fail for me, did clean install
     
  5. Dranix macrumors 6502a

    Dranix

    Joined:
    Feb 26, 2011
    Location:
    Gelnhausen, Germany
  6. m4v3r1ck macrumors 68020

    m4v3r1ck

    Joined:
    Nov 2, 2011
    Location:
    The Netherlands
    #6
    Updated your nMP OSX 10.9.1 yet?

    http://support.apple.com/kb/DL1707

    Gl & Cheers
     
  7. thekev macrumors 604

    thekev

    Joined:
    Aug 5, 2010
    #7
    I've experienced similar behavior with earlier OSX versions. I just dislike the way migration assistant is implemented.
     
  8. Dranix macrumors 6502a

    Dranix

    Joined:
    Feb 26, 2011
    Location:
    Gelnhausen, Germany
    #8
    A little feedback on our questions would be real great...
     
  9. Lazardio thread starter macrumors newbie

    Joined:
    Jan 25, 2014
    #9
    I have not used migration assistant. The crash will occur while using different programs. Citrix, panda bar, freesurfer, safari, or excel. It will happen both when I am putting a load on the computer and when it is performing nominal tasks. The computer will instantly kick off then restart. There will be no error messages after it has rebooted.
     
  10. Dranix macrumors 6502a

    Dranix

    Joined:
    Feb 26, 2011
    Location:
    Gelnhausen, Germany
  11. lemonade-maker macrumors 6502

    lemonade-maker

    Joined:
    Jun 20, 2009
    #11
    You should look at the console for errors. Probably something logged there to provide a clue.
     
  12. mrsavage1 macrumors regular

    Joined:
    Feb 1, 2010
  13. Lazardio thread starter macrumors newbie

    Joined:
    Jan 25, 2014
    #13
    Yes I have installed updates, and yes the problems begin. I have checked the console and I do not see any errors logged prior to system crash and reboot. This makes me think hardware/power supply issue. Although after reviewing the logs I can see that I was grossly underestimating the amount of reboots my computer has been having.
     
  14. Dranix macrumors 6502a

    Dranix

    Joined:
    Feb 26, 2011
    Location:
    Gelnhausen, Germany
  15. CH12671 macrumors 6502

    Joined:
    Dec 29, 2013
    Location:
    Southern US
    #15
    Sounds like what my mbp was going to a Tee...and it had a bad ram chip. Boot into Apple hardware test and see what's going on. Even new components sometimes fail.
     
  16. Lazardio thread starter macrumors newbie

    Joined:
    Jan 25, 2014
  17. Dranix macrumors 6502a

    Dranix

    Joined:
    Feb 26, 2011
    Location:
    Gelnhausen, Germany
    #17
    Even the ramtest? Strange. You should contacts applecare.
     
  18. richard371, Jan 26, 2014
    Last edited: Jan 26, 2014

    richard371 macrumors 68000

    Joined:
    Feb 1, 2008
    #18
    Maybe one of the dimms is bad. Try process of elimination and see which one it is.
     
  19. AidenShaw macrumors P6

    AidenShaw

    Joined:
    Feb 8, 2003
    Location:
    The Peninsula
    #19
    You can tell which DIMM is bad by shining a light on it? ;)
     
  20. brand macrumors 601

    brand

    Joined:
    Oct 3, 2006
    Location:
    127.0.0.1
    #20
    Its one of the new diagnostic features of the new Mac Pro, who knew. :p

    Wait until you see how to test the SSD.
     
  21. AidenShaw macrumors P6

    AidenShaw

    Joined:
    Feb 8, 2003
    Location:
    The Peninsula
    #21
    Relevant cartoon...

    [​IMG]
     
  22. Gav Mack macrumors 68020

    Gav Mack

    Joined:
    Jun 15, 2008
    Location:
    Sagittarius A*
    #22
    Lol - illuminately my dear Watson!
     
  23. Lazardio thread starter macrumors newbie

    Joined:
    Jan 25, 2014
    #23
    Just got off the phone with apple. I did a data capture to log the times that the computer restarted. Apple senior tech is going to send me an advanced replacement to let me transfer files, then send back the old one. They were very helpful during this entire process. I think that the engineers want to look and see what kind of hardware issues were arrising in hopes of catching some quality control issue.

    Thanks for the input.
     
  24. raw911 macrumors regular

    Joined:
    Mar 24, 2003
    #24
    I had the same problem. nMP would just crash and restart randomly. Went thru AppleCare senior advisors and also did log and capture data to send to engineers. They to wanted my machine in what they called "the Capture" team. So I did send it back to Apple and after some emails I did get a replacement bout a week after they received nMP back.
    I did do migration from my new MBP instead of my 4,1 MP. Once I got back the new MP I did migration assistance again and thankfully it's all working good now.
    He'll it was so bad that senior adv wanted me to totally delete HD and clean reinstall OSX but nMP would shut down and restart during that process.
    You gonna have to make some noise to get replacement without going to back of the que. I sent Tim Cook emails and they built mines in 4 days

    Good luck to ya
     
  25. analog guy macrumors 6502

    Joined:
    Mar 6, 2009
    #25
    he already wrote that he is getting an advance replacement; he doesn't have to send his nMP in until he receives the new one.
     

Share This Page