nMP crashing

Lazardio

macrumors newbie
Original poster
Jan 25, 2014
6
0
Just got a new 6core, 16gb, 512gb, d500 nMP. It crashed multiple times since I got it. Both under load and at idle. Using multiple different programs. This is seriously frustrating.
 

Sun Baked

macrumors G5
May 19, 2002
14,874
57
If you used migration assistant from a machine with an old OS, that could be it.

Mavericks causes problems with some old drivers. For example -- a mouse driver can cause all sorts of problems if it hates Mavericks.

So a tad more info helps
 

m4v3r1ck

macrumors 68020
Nov 2, 2011
2,341
347
The Netherlands
Just got a new 6core, 16gb, 512gb, d500 nMP. It crashed multiple times since I got it. Both under load and at idle. Using multiple different programs. This is seriously frustrating.
Updated your nMP OSX 10.9.1 yet?

http://support.apple.com/kb/DL1707

This update is recommended for all Mac Pro (Late 2013) systems. It includes all updates from OS X Mavericks 10.9.1 plus system-specific enhancements and fixes to improve the stability and compatibility of your Mac.
Gl & Cheers
 

thekev

macrumors 604
Aug 5, 2010
6,667
1,738
If you used migration assistant from a machine with an old OS, that could be it.

Mavericks causes problems with some old drivers. For example -- a mouse driver can cause all sorts of problems if it hates Mavericks.

So a tad more info helps
I've experienced similar behavior with earlier OSX versions. I just dislike the way migration assistant is implemented.
 

Lazardio

macrumors newbie
Original poster
Jan 25, 2014
6
0
I have not used migration assistant. The crash will occur while using different programs. Citrix, panda bar, freesurfer, safari, or excel. It will happen both when I am putting a load on the computer and when it is performing nominal tasks. The computer will instantly kick off then restart. There will be no error messages after it has rebooted.
 

Lazardio

macrumors newbie
Original poster
Jan 25, 2014
6
0
Yes I have installed updates, and yes the problems begin. I have checked the console and I do not see any errors logged prior to system crash and reboot. This makes me think hardware/power supply issue. Although after reviewing the logs I can see that I was grossly underestimating the amount of reboots my computer has been having.
 

CH12671

macrumors 6502
Dec 29, 2013
350
0
Southern US
Sounds like what my mbp was going to a Tee...and it had a bad ram chip. Boot into Apple hardware test and see what's going on. Even new components sometimes fail.
 

richard371

macrumors 68020
Feb 1, 2008
2,338
579
Maybe one of the dimms is bad. Try process of elimination and see which one it is.
 
Last edited:

Lazardio

macrumors newbie
Original poster
Jan 25, 2014
6
0
Just got off the phone with apple. I did a data capture to log the times that the computer restarted. Apple senior tech is going to send me an advanced replacement to let me transfer files, then send back the old one. They were very helpful during this entire process. I think that the engineers want to look and see what kind of hardware issues were arrising in hopes of catching some quality control issue.

Thanks for the input.
 

raw911

macrumors regular
Mar 24, 2003
221
0
Just got a new 6core, 16gb, 512gb, d500 nMP. It crashed multiple times since I got it. Both under load and at idle. Using multiple different programs. This is seriously frustrating.
I had the same problem. nMP would just crash and restart randomly. Went thru AppleCare senior advisors and also did log and capture data to send to engineers. They to wanted my machine in what they called "the Capture" team. So I did send it back to Apple and after some emails I did get a replacement bout a week after they received nMP back.
I did do migration from my new MBP instead of my 4,1 MP. Once I got back the new MP I did migration assistance again and thankfully it's all working good now.
He'll it was so bad that senior adv wanted me to totally delete HD and clean reinstall OSX but nMP would shut down and restart during that process.
You gonna have to make some noise to get replacement without going to back of the que. I sent Tim Cook emails and they built mines in 4 days

Good luck to ya
 

analog guy

macrumors 6502
Mar 6, 2009
358
0
I had the same problem. nMP would just crash and restart randomly. Went thru AppleCare senior advisors and also did log and capture data to send to engineers. They to wanted my machine in what they called "the Capture" team. So I did send it back to Apple and after some emails I did get a replacement bout a week after they received nMP back.
I did do migration from my new MBP instead of my 4,1 MP. Once I got back the new MP I did migration assistance again and thankfully it's all working good now.
He'll it was so bad that senior adv wanted me to totally delete HD and clean reinstall OSX but nMP would shut down and restart during that process.
You gonna have to make some noise to get replacement without going to back of the que. I sent Tim Cook emails and they built mines in 4 days

Good luck to ya
he already wrote that he is getting an advance replacement; he doesn't have to send his nMP in until he receives the new one.